Step One Volkswagen Fort Walton Beach

Went to Step One Volkswagen to look at a vehicle they had that had not been through the shop yet. We liked the vehicle and put a $500 deposit on it, and said we would be back in when the vehicle was ready to be picked up. When they called us we went over to sign the paperwork, only to find that another one of their dealerships sold the car to someone else. This was after our deposit. We were pretty PO’d but still purchased a different vehicle. Our trade for the vehicle left them owing us over $18k. When we left the finance office we were told we should have our check within the next week. We called again at the end of the week before thanksgiving. We were told they would have it out to us by Monday. Well we came back home after a week away and surprise still no check for money owed back. I’m thinking I should just hire a lawyer at this point since it seems they don’t like to pay what they owe. I would not recommend this dealership or any of their dealership based on this transaction alone. No decent customer service, no communication. And good luck getting a vehicle serviced after you buy it. A simple check engine light was scheduled for a little over 3 weeks out. The engine light was for a thermostat. DO NOT DO BUSINESS WITH THESE CROOKS.

The Subaru Dealership in Ft Walton, Florida is awesome!! We were out of town and broke down. They made the whole experience minor in the whole scheme of our trip to see our oldest granddaughter get married. I have only taken my car to the dealership for service since I got my car. I have always gotten great service but the Ft Walton Dealership, Jason went above and beyond great service. This would be a great place to buy a car.

Excellent buying experience. Mark deLaVega was my salesman and he did an excellent job. Fastest buying process ever for purchasing a car.

Secretary had to tell me about the inspection findings, received no feedback from service advisor.

Clean and fast comfortable lobby to work in and wait explained well too far from my home 30 miles!

Cory was absolutely wonderful. He was very knowledgeable, answered all our questions & he was friendly. The facility was clean with a great atmosphere & everyone we encountered was friendly as well. Definitely would recommend this place to anyone.

This is the Third car we have purchased from this dealership in the past 10 years. Have always been treated fairly by the very courteous staff. Special recognition goes out to Zach for his help. Thank you

Very efficient and service was faster than I expected. Subaru has always been active with pet rescues which I admire.

Very polite and efficient, was greeted immediately upon arrival and was pleasantly surprised when work was completed in under a half hour.

Great friendly atmosphere. All very helpful from Service Director Mike, Service Advisor Melissa who went through in detail what was done and Beverly who checked us out. The car wash detail was a very nice touch.