Reviews
Most frustrating experience I've ever had w/a GM service
Most frustrating experience I've ever had w/a GM service department. Worst communication ever!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re really sorry to hear about your frustrating experience and poor communication with our GM service team. That’s definitely not the standard we aim for. If you’d like, please DM us or contact the service manager so we can make this right for you. Your feedback is important! Please contact us customercare@sandysansing.com
Took a long time to get some things figured out but
Took a long time to get some things figured out but eventually did. I personally had to make a lot of it happen on my own. That being said, cowboy is great at what he does and id recommend him any day. The finance manager cane was honestly the best. He always made us feel like we were his first priority and would jump to help with anything we needed within his power.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the honest feedback. Sorry to hear it took longer than expected and you had to push things along yourself. Please contact our Customer Service Department so we can gather more information about your experience. customercare@sandysansing.com
Got me in and out really quick, and didnt try to convince
Got me in and out really quick, and didnt try to convince me I needed a bunch of stuff I didnt. Thank you!!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That’s awesome to hear! We’re glad they respected your time and didn’t push unnecessary services. Thanks for sharing! If you ever need anything else, we’re here to help!
Even with an appointment, patching a tire will take two
Even with an appointment, patching a tire will take two hours. Staff was nice and facilities were clean.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your experience! We’re glad the staff was nice and the facilities were clean, but we understand the wait was longer than expected for the tire patch. Hopefully, they can work on speeding things up for next time!
Ryan was extremely helpfull and attentive and got my
Ryan was extremely helpfull and attentive and got my truck fixed and out the door quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We’re glad Ryan was helpful and attentive in getting your truck fixed quickly. We appreciate your feedback!
Super clean establishment with helpful sales reps readily
Super clean establishment with helpful sales reps readily available. The entire purchase was easy and quick.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We’re glad you found our dealership clean and our sales team helpful. We’re happy your purchase was easy and quick. We appreciate your business!
Good speedy service, service rep was great and very
Good speedy service, service rep was great and very attentive. Will be glad to go back
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad our service team was attentive and provided speedy service. We look forward to seeing you again!
Very knowledgeable and great customer service.
Very knowledgeable and great customer service. Process took longer than expected but we left happy.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the honest feedback! We’re happy to hear you left satisfied, even if it took a bit longer than expected. We appreciate your patience and hope to make your next visit even smoother!
Great communication, loved the tracking capability of the
Great communication, loved the tracking capability of the progress on the customer portal. Would recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We’re glad you appreciated the communication and tracking features of our customer portal. We appreciate your recommendation!
Thought it was great.
Thought it was great. Brian was exceptional and getting me in and navigating my work for my vehicle. I'll be happy to use them again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad Brian provided exceptional service and helped get your vehicle taken care of. We look forward to serving you again!