Reviews
I took my vehicle for a recall and service.
I took my vehicle for a recall and service. Cedric went above and beyond. I really appreciate his customer service and the experience I had.
I took my vehicle for a recall and service.
I took my vehicle for a recall and service. Cedric went above and beyond. I really appreciate his customer service and the experience I had.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Prompt, expedient and efficient.
Prompt, expedient and efficient. The did what they said was would and I could count on their timeliness
Prompt, expedient and efficient.
Prompt, expedient and efficient. The did what they said was would and I could count on their timeliness
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
They aren't all on the same page.
They aren't all on the same page. It becomes confusing when no one knows. When you are paying a lot of money who want them to be more helpful and know the answers.
They aren't all on the same page.
They aren't all on the same page. It becomes confusing when no one knows. When you are paying a lot of money who want them to be more helpful and know the answers.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Shah, When time permits, please call me directly and I will make sure you are provided the correct information. Thanks, Maurice Caraway General Manager mcaraway@group1auto.com 713.981.3952
Had an appointment at 10am and they came out quick to
Had an appointment at 10am and they came out quick to help. Let me know how long it would take and what to expect. Sent me text messages letting me know the process. Added a few more services that I decided to get after tech recommendations. Was out about an hour and forty five minutes.
Had an appointment at 10am and they came out quick to
Had an appointment at 10am and they came out quick to help. Let me know how long it would take and what to expect. Sent me text messages letting me know the process. Added a few more services that I decided to get after tech recommendations. Was out about an hour and forty five minutes.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Very nice service team.
Very nice service team. The work was done on time. The work was explained. The bill was explained. It was a convenient location for me. I will use this dealership again.
Very nice service team.
Very nice service team. The work was done on time. The work was explained. The bill was explained. It was a convenient location for me. I will use this dealership again.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Hyundai Southwest Houston! If you have any further questions, please give us a call. We're always happy to help!
Service.
Service. Person was very polite and it took only 30 min for oil change and alignment.
Service.
Service. Person was very polite and it took only 30 min for oil change and alignment.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Service was excellent!
Service was excellent! I received a thorough inspection which was conveniently sent by video. My car was also fixed same day. I highly recommend! Thank you!
Service was excellent!
Service was excellent! I received a thorough inspection which was conveniently sent by video. My car was also fixed same day. I highly recommend! Thank you!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Shuron, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!
I took my 2020 Kona for a tune-up and I had the best
I took my 2020 Kona for a tune-up and I had the best experience! Cedric was perfect! He took care of me and my car like I was his mother. All I can say is thank you, and he needs a raise!
I took my 2020 Kona for a tune-up and I had the best
I took my 2020 Kona for a tune-up and I had the best experience! Cedric was perfect! He took care of me and my car like I was his mother. All I can say is thank you, and he needs a raise!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Leslie, we're happy you found our staff to be so supportive during your experience here at Group 1 Hyundai Southwest Houston. Please don't hesitate to reach out if there's anything additional we can do for you.
I had a broken serpentine belt Thalia me stranded.
I had a broken serpentine belt Thalia me stranded. Roadside serviced delivered me to this dealership where the service agent( Mr Rodger) took of my needs of getting my car fixed to g getting me home and back.for pick up.
I had a broken serpentine belt Thalia me stranded.
I had a broken serpentine belt Thalia me stranded. Roadside serviced delivered me to this dealership where the service agent( Mr Rodger) took of my needs of getting my car fixed to g getting me home and back.for pick up.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are glad we could help. Please don't hesitate to reach out if there's anything additional we can do for you.
Great customer service was kept updated on vehicle by
Great customer service was kept updated on vehicle by ivan Diaz. Waiting room was comfortable relaxing.
Great customer service was kept updated on vehicle by
Great customer service was kept updated on vehicle by ivan Diaz. Waiting room was comfortable relaxing.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your review! We are thrilled that Ivan provided exceptional customer service. We strive to make your experience as relaxing as possible, and we look forward to seeing you again!