Reviews
Avoid this dealer.
Avoid this dealer. Their Online sales effort & general honesty is TERRIBLE. Avoid MERLY nikki (salesperson)--decieves alot. & they didnt honor their original OTD numbers when it actually came time to finalize.
Avoid this dealer.
Avoid this dealer. Their Online sales effort & general honesty is TERRIBLE. Avoid MERLY nikki (salesperson)--decieves alot. & they didnt honor their original OTD numbers when it actually came time to finalize.
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- Buying process —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience, James. I appreciate your feedback and understand your concerns regarding the online sales process and the discrepancies you encountered. It's important to us that our customers feel valued and informed. I encourage you to reach out directly to me at Audi Downtown LA so we can discuss your concerns further. Thank you for bringing this to our attention. Sincerely, Wil Silva, General Manager, VIPAudiSales@dtlamotors.com
A welcoming environment with a feeling of transparency
A welcoming environment with a feeling of transparency and guidance. I wasn't expecting to buy a car then there, but they made it very easy.
A welcoming environment with a feeling of transparency
A welcoming environment with a feeling of transparency and guidance. I wasn't expecting to buy a car then there, but they made it very easy.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the positive review, Sergio! We are thrilled to hear that you found Audi Downtown LA to be welcoming and transparent during your car buying experience. We strive to make the process easy and stress-free for all our customers. We appreciate your feedback and look forward to assisting you again in the future. Drive safe! - Audi Downtown LA Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Gabriel the salesman was professional and low key.
Gabriel the salesman was professional and low key. Helped bridge the gap with Management and get a deal done.
Gabriel the salesman was professional and low key.
Gabriel the salesman was professional and low key. Helped bridge the gap with Management and get a deal done.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for choosing Audi Downtown LA and for highlighting your positive experience with Gabriel. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
I had a lot of questions.
I had a lot of questions. Emerson Molina sat with me for as long as I needed to help me understand the maintenance needed and put together a strategy to help manage costs.
I had a lot of questions.
I had a lot of questions. Emerson Molina sat with me for as long as I needed to help me understand the maintenance needed and put together a strategy to help manage costs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for choosing Audi Downtown LA and for sharing your positive experience with us, Arleen. We are thrilled to hear that Emerson Molina provided you with exceptional service by patiently answering all your questions and assisting you with the maintenance strategy. We look forward to welcoming you back for any future needs. Drive safely! Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Excellent customer service.
Excellent customer service. I'm treated very well every time I visit. Waiting area is very comfortable. Daryl (service manager) is great. Kept me informed of everything while I waited.
Excellent customer service.
Excellent customer service. I'm treated very well every time I visit. Waiting area is very comfortable. Daryl (service manager) is great. Kept me informed of everything while I waited.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review, Shelley! We are delighted to hear about your positive experience with Audi Downtown LA. Daryl will be thrilled to hear your kind words, and we are thankful for your recognition of our excellent customer service. We look forward to welcoming you back on your next visit and providing you with the same level of exceptional service. Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
My needs were taken care with attentiveness and promptly.
My needs were taken care with attentiveness and promptly. Service rep made sure my wait was comfortable and enjoyable. I was given refreshments.
My needs were taken care with attentiveness and promptly.
My needs were taken care with attentiveness and promptly. Service rep made sure my wait was comfortable and enjoyable. I was given refreshments.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Mayra, for sharing your positive experience at Audi Downtown LA. We are delighted to hear that our team took care of your needs attentively and promptly. We strive to provide excellent service to all our customers, and we're glad you enjoyed your time with us. Feel free to visit us again for any future automotive needs. Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Service was excellent all round.
Service was excellent all round. Sol and his staff were so helpful throughout the car-buying process. From the minute I walked into the dealership to after the transaction was complete. I was especially impressed by the follow up . Sol and his team actually took the time (and were patient) to teach me how to operate the vehicle and were diligent in answering any questions I had after the sale. It is my first electric car and I love it. Five stars .... all the way.
Service was excellent all round.
Service was excellent all round. Sol and his staff were so helpful throughout the car-buying process. From the minute I walked into the dealership to after the transaction was complete. I was especially impressed by the follow up . Sol and his team actually took the time (and were patient) to teach me how to operate the vehicle and were diligent in answering any questions I had after the sale. It is my first electric car and I love it. Five stars .... all the way.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Sharon, for sharing your positive experience with Audi Downtown LA. I am delighted to hear that Sol and our team provided excellent service throughout your car-buying process and made sure you were comfortable with your new electric car. I appreciate your kind words and I am thrilled to have you as a satisfied customer. Enjoy your new ride, and don't hesitate to reach out if you have any more questions in the future! Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Byron was honest patient and very helpful.
Byron was honest patient and very helpful. This is the only place I will take my car as I am treated kindly. Cannot say the some for other Audi dealerships.
Byron was honest patient and very helpful.
Byron was honest patient and very helpful. This is the only place I will take my car as I am treated kindly. Cannot say the some for other Audi dealerships.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Patricia, for your kind words and loyalty to Audi Downtown LA. We are thrilled to hear that Byron provided you with honest, patient, and helpful service. We truly value your trust in us and look forward to continuing to serve you with the same level of kindness and care in the future. Feel free to reach out if you ever need assistance. Drive safely! Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Valentine (my service rep of choice) is always so
Valentine (my service rep of choice) is always so professional and I always know he will take good care of my car needs and not try to up-sell any services. I have gone through many services reps at that location, and I plan to only use Valentine from now on. He is someone I can always trust.
Valentine (my service rep of choice) is always so
Valentine (my service rep of choice) is always so professional and I always know he will take good care of my car needs and not try to up-sell any services. I have gone through many services reps at that location, and I plan to only use Valentine from now on. He is someone I can always trust.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Donna, for sharing your experience with us at Audi Downtown LA! We are thrilled to hear that Valentine has consistently provided you with professional service and built a trusting relationship. We appreciate your loyalty and look forward to continuing to meet your car needs with the high standards of care you deserve. Thank you for choosing Audi Downtown LA! Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com
Sam, Jack, and Daryl are supremely the absolute best!
Sam, Jack, and Daryl are supremely the absolute best! I had a loaner and returned to the dealership only to get something out of my Q3 and ended up purchasing a brand new Q5! Sam was ever so patient, generous, and accommodating, making sure to provide me the best shopping/buying experience as well as giving me a great deal. Sam ensured I was absolutely 100% satisfied, ho haggle, no hassle, no pressure. Jack made sure to provide me with 1st class financing. He treated me as an individual rather than a dollar amount. He provided me with the best options based on what I was solely willing and able to afford. He was kind and patient and empathetic. Daryl made sure that my automotive needs were met and exceeded. He payed close attention to my concerns and made sure to address them promptly and efficiently. Daryl is kind and personable. He has excellent communication skills and keeps his customers up-to-date and well-informed about the progress and status of any service being performed on their cars. Thank you Downtown LA Audi for being the great superstars that you are!!!
Sam, Jack, and Daryl are supremely the absolute best!
Sam, Jack, and Daryl are supremely the absolute best! I had a loaner and returned to the dealership only to get something out of my Q3 and ended up purchasing a brand new Q5! Sam was ever so patient, generous, and accommodating, making sure to provide me the best shopping/buying experience as well as giving me a great deal. Sam ensured I was absolutely 100% satisfied, ho haggle, no hassle, no pressure. Jack made sure to provide me with 1st class financing. He treated me as an individual rather than a dollar amount. He provided me with the best options based on what I was solely willing and able to afford. He was kind and patient and empathetic. Daryl made sure that my automotive needs were met and exceeded. He payed close attention to my concerns and made sure to address them promptly and efficiently. Daryl is kind and personable. He has excellent communication skills and keeps his customers up-to-date and well-informed about the progress and status of any service being performed on their cars. Thank you Downtown LA Audi for being the great superstars that you are!!!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Congratulations on your new vehicle, Pamala. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with our staff was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Chance Corbitt | General Manager | chancecorbitt@dtlamotors.com