Reviews
Not a high pressure environment.
Not a high pressure environment. I knew what car I wanted so it was a very straightforward experience.
Not a high pressure environment.
Not a high pressure environment. I knew what car I wanted so it was a very straightforward experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
I brought my car in for a few things and everything was
I brought my car in for a few things and everything was done perfectly.. I am very grateful for the effort Parks Ford made to complete the job.
I brought my car in for a few things and everything was
I brought my car in for a few things and everything was done perfectly.. I am very grateful for the effort Parks Ford made to complete the job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I get multiple texts and calls a week from different
I get multiple texts and calls a week from different people at this service center. Asking if we want to trade in, asking to fill out a survey…it’s always someone different. After someone came out to update our vehicle following a recall, I again received texts and emails from different people asking me to fill out a survey reviewing the service agent but it was a different service agent that reached out. Too much outreach that is seemingly meaningless.
I get multiple texts and calls a week from different
I get multiple texts and calls a week from different people at this service center. Asking if we want to trade in, asking to fill out a survey…it’s always someone different. After someone came out to update our vehicle following a recall, I again received texts and emails from different people asking me to fill out a survey reviewing the service agent but it was a different service agent that reached out. Too much outreach that is seemingly meaningless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Great service from a team that has been well trained for
Great service from a team that has been well trained for very important part of the dealership experience
Great service from a team that has been well trained for
Great service from a team that has been well trained for very important part of the dealership experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thomas was great!
Thomas was great! Fast and efficient! He was nice and thorough and gave me great feedback.
Thomas was great!
Thomas was great! Fast and efficient! He was nice and thorough and gave me great feedback.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ford diagnosed my escape with a $12k transmission
Ford diagnosed my escape with a $12k transmission replacement. Could not afford. Ordered a transmission and took it to a local repair shop for what was quoted as a $4500 repair. When the transmission arrived, I towed the escape to them, they checked the codes, ran it back to a bad battery/power supply and let me know the transmission has nothing wrong with it at all. New battery and it's been running great since. Stay away from Ford.
Ford diagnosed my escape with a $12k transmission
Ford diagnosed my escape with a $12k transmission replacement. Could not afford. Ordered a transmission and took it to a local repair shop for what was quoted as a $4500 repair. When the transmission arrived, I towed the escape to them, they checked the codes, ran it back to a bad battery/power supply and let me know the transmission has nothing wrong with it at all. New battery and it's been running great since. Stay away from Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I would like to help, but need more information about the circumstances surrounding your diagnosis. Please give me a call, Donna Houlahan Service Director 352-372-4251
Spencer was very professional and attentive.
Spencer was very professional and attentive. It was an absolute pleasure working with him. I don't remember names, but all the other staff, including a Latino young man that was working with Spencer, were very friendly and professional, as well.
Spencer was very professional and attentive.
Spencer was very professional and attentive. It was an absolute pleasure working with him. I don't remember names, but all the other staff, including a Latino young man that was working with Spencer, were very friendly and professional, as well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bill is outstanding.
Bill is outstanding. We have been with him for 26 years. Bill is very polite and knowledgeable. Our vehicle’s are always finished on time.
Bill is outstanding.
Bill is outstanding. We have been with him for 26 years. Bill is very polite and knowledgeable. Our vehicle’s are always finished on time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everything went smoothly.
Everything went smoothly. Alex was knowledgeable, friendly, and quick to respond to any questions and concerns. The waiting area had comfortable seats, as well as snacks and water available. An excellent first service for my new Elantra.
Everything went smoothly.
Everything went smoothly. Alex was knowledgeable, friendly, and quick to respond to any questions and concerns. The waiting area had comfortable seats, as well as snacks and water available. An excellent first service for my new Elantra.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Communication with the customer service department was
Communication with the customer service department was efficient, thorough, and courteous. Thank you for helping us with our Mach E recall.
Communication with the customer service department was
Communication with the customer service department was efficient, thorough, and courteous. Thank you for helping us with our Mach E recall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank You for taking the time to share your thoughts, We truly appreciate all feedback, it helps us grow and keep improving. Your honesty means a lot and we're excited to make your next service even better. Donna Houlahan Service Director 352-372-4251