Kaiser GMC Trucks

We were sold a BROKEN truck the 4 wheel drive will not work. It was clearly a missed issue..and now we have to pay the ultimate price. Steer clear

After owning the truck 12 days i found out on my jobsite that 4x4 didnt actually work. Contacted the dealer and they would not take any responsibility. The ext warantee company wont approve the repair because they say its a pre existing issue. To be truthful I agree. All I wanted was a working truck but these people boss your butt and promise the world when your about to sign on the line but afterwards they treat you like a piece of inconvenient trash.

Sold us a broken truck. 4x4 doesnt work after only being in this 30k truck for a little over a week. Salesman was misleading and the mechanics missed this issue because they didnt drive it and try out the 4x4. This is the only way this could have been missed. This is SCARY. Steer clear

This is a buyer-beware message: do not use the service department. If you must get your car here, find a different place to care for it. In short: spent $2k to get air conditioned (rear evaporator, hoses, and fittings) replaced per their diagnosis. Four return visits later - everything was "working according to specifications". Two of our favorite gaslighting quips: 1) Your sunroof was vented slightly - that's it 2) The system is only designed to cool the air 10 degrees less than the outside air A call to the General Manager of the dealership referred us back to the service manager who still managed to tell us that it's working as designed. I just spent $600 somewhere else to have the system serviced AND NOW it's working fine. One of three things is true and none are good: 1) They simply don't care and make things up 2) The are incompetent and make things up 3) They are intentionally dishonest and make things up We tried to work with them, and they BSd us the entire way. Caveat Emptor

Review of Keiser Buick & GMC in DeLand, FL** I purchased a **2024 GMC Sierra 1500 Duramax** in **December 2024**, expecting reliability from a premium vehicle. However, on **May 26, 2025**, my truck developed **major issues**, and my experience with **Keiser Buick & GMC in DeLand, FL** has been extremely frustrating. 🚨 **Engine Warning & Diagnosis** After experiencing performance issues, my **Banks iDash monitor** identified multiple error codes: - **P0476 & P049B** – Related to **Exhaust Back Pressure Valve problems**, known to affect emissions systems in GMC trucks. - **P0340 & P0341** – Indicating **Camshaft Position Sensor malfunctions**, which directly impacted performance and put the truck into **limp mode (55 MPH limit)**. 🔹 **Lack of Communication** – My truck has been in their service department with **no updates** on its status. Calls go unanswered, and transparency is nonexistent. 🔹 **No Loaner Vehicles** – Despite selling high-end GMC vehicles, they offer **no courtesy loaners** or rental accommodations, leaving customers stranded. 🔹 **Severe Staff Shortages** – The **service manager, Mike**, admitted they **don’t have enough diesel mechanics**, causing extended wait times. Many customers are affected, yet the dealership fails to provide honest timelines. 🔹 **Unacceptable Service Standards** – GMC trucks come at a **premium price**, yet the dealership fails to provide the **basic service and support** expected from a reputable brand. ⚠️ **If you're considering service at Keiser Buick & GMC, beware of long delays, poor communication, and lack of customer accommodations**. Customers deserve **honesty and efficiency**, and this dealership falls short.

Review of Keiser Buick & GMC in DeLand, FL** I purchased a **2024 GMC Sierra 1500 Duramax** in **December 2024**, expecting reliability from a premium vehicle. However, on **May 26, 2025**, my truck developed **major issues**, and my experience with **Keiser Buick & GMC in DeLand, FL** has been extremely frustrating. 🚨 **Engine Warning & Diagnosis** After experiencing performance issues, my **Banks iDash monitor** identified multiple error codes: - **P0476 & P049B** – Related to **Exhaust Back Pressure Valve problems**, known to affect emissions systems in GMC trucks. - **P0340 & P0341** – Indicating **Camshaft Position Sensor malfunctions**, which directly impacted performance and put the truck into **limp mode (55 MPH limit)**. 🔹 **Lack of Communication** – My truck has been in their service department with **no updates** on its status. Calls go unanswered, and transparency is nonexistent. 🔹 **No Loaner Vehicles** – Despite selling high-end GMC vehicles, they offer **no courtesy loaners** or rental accommodations, leaving customers stranded. 🔹 **Severe Staff Shortages** – The **service manager, Mike**, admitted they **don’t have enough diesel mechanics**, causing extended wait times. Many customers are affected, yet the dealership fails to provide honest timelines. 🔹 **Unacceptable Service Standards** – GMC trucks come at a **premium price**, yet the dealership fails to provide the **basic service and support** expected from a reputable brand. ⚠️ **If you're considering service at Keiser Buick & GMC, beware of long delays, poor communication, and lack of customer accommodations**. Customers deserve **honesty and efficiency**, and this dealership falls short.

Roy was a great salesmen. The truck was detailed and filled up ready to go. Sales was smooth and stress free. Thanks Roy!

Review of Keiser Buick & GMC in DeLand, FL** I purchased a **2024 GMC Sierra 1500 Duramax** in **December 2024**, expecting reliability from a premium vehicle. However, on **May 26, 2025**, my truck developed **major issues**, and my experience with **Keiser Buick & GMC in DeLand, FL** has been extremely frustrating. 🚨 **Engine Warning & Diagnosis** After experiencing performance issues, my **Banks iDash monitor** identified multiple error codes: - **P0476 & P049B** – Related to **Exhaust Back Pressure Valve problems**, known to affect emissions systems in GMC trucks. - **P0340 & P0341** – Indicating **Camshaft Position Sensor malfunctions**, which directly impacted performance and put the truck into **limp mode (55 MPH limit)**. 🔹 **Lack of Communication** – My truck has been in their service department with **no updates** on its status. Calls go unanswered, and transparency is nonexistent. 🔹 **No Loaner Vehicles** – Despite selling high-end GMC vehicles, they offer **no courtesy loaners** or rental accommodations, leaving customers stranded. 🔹 **Severe Staff Shortages** – The **service manager, Mike**, admitted they **don’t have enough diesel mechanics**, causing extended wait times. Many customers are affected, yet the dealership fails to provide honest timelines. 🔹 **Unacceptable Service Standards** – GMC trucks come at a **premium price**, yet the dealership fails to provide the **basic service and support** expected from a reputable brand. ⚠️ **If you're considering service at Keiser Buick & GMC, beware of long delays, poor communication, and lack of customer accommodations**. Customers deserve **honesty and efficiency**, and this dealership falls short.

Responsive employees, kept me informed of issues. Efficient in resolution. Michael listened to my concerns. Found the most cost effective solutions. Professional manner and kind. Matt kept me informed too, always returning calls. I'll be back for recommended service, as well as the unexpected.

Serice department has gone down hill, they are not willing to work with you on your needs.