Reviews
Very stress free purchase of a used vehicle from Sarah
Very stress free purchase of a used vehicle from Sarah Viera at Fields BMW winter park. She was attentive, easy to deal with. Our total time at dealership, including a test drive, was about 2 to 3 Hours.
Very stress free purchase of a used vehicle from Sarah
Very stress free purchase of a used vehicle from Sarah Viera at Fields BMW winter park. She was attentive, easy to deal with. Our total time at dealership, including a test drive, was about 2 to 3 Hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Was efficient and professional.
Was efficient and professional. Communication was clear, timelines were met, and the process was handled smoothly from start to finish. Staff was knowledgeable and addressed everything without issues.
Was efficient and professional.
Was efficient and professional. Communication was clear, timelines were met, and the process was handled smoothly from start to finish. Staff was knowledgeable and addressed everything without issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Heath, thank you for sharing your experience with our team at Fields BMW Winter Park! We hope to see you back again down the road! Take care!
Very good customer service.
Very good customer service... Open and clear communication with staff... Great team! Good attitude and helpful 👍
Very good customer service.
Very good customer service... Open and clear communication with staff... Great team! Good attitude and helpful 👍
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Troy, we're glad our team at Fields BMW Winter Park made your visit a great one! Your feedback means the world to us. See you next time and take care!
I walked in not necessarily ready to buy but they had the
I walked in not necessarily ready to buy but they had the right car sitting there. And, as it turns out, they offered me the right price. Easy transaction. Thanks to Tariq for making the whole process pressure free and uncomplicated. Even Chloe in Finance didn’t give me the hard sell with the add ons. Even though Fields is 5 hours away, I’ll happily go to them for my next vehicle! Thanks!
I walked in not necessarily ready to buy but they had the
I walked in not necessarily ready to buy but they had the right car sitting there. And, as it turns out, they offered me the right price. Easy transaction. Thanks to Tariq for making the whole process pressure free and uncomplicated. Even Chloe in Finance didn’t give me the hard sell with the add ons. Even though Fields is 5 hours away, I’ll happily go to them for my next vehicle! Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Nathan, it's outstanding to hear that Tariq and Chloe made your purchase seamless and pressure-free. Thank you for choosing Fields BMW Winter Park, even from 5 hours away! We're here for you anytime. Safe travels!
Worked with Justin on buying a new vehicle.
Worked with Justin on buying a new vehicle. Very pleased with his service and the smooth process.
Worked with Justin on buying a new vehicle.
Worked with Justin on buying a new vehicle. Very pleased with his service and the smooth process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great review of Justin and Fields BMW Winter Park, Nathan!
I recently had a service here and Ty guided me through it
I recently had a service here and Ty guided me through it in a timely manner.
I recently had a service here and Ty guided me through it
I recently had a service here and Ty guided me through it in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to hear that Ty and the Fields BMW Winter Park team provided 5-star service! Thanks for sharing your kind words!
Took car for service and to address a couple issues under
Took car for service and to address a couple issues under warranty. First AC always blowing from windshield defrost vents, they recalibrated the actuators and said couldn't duplicate issue after, so considered resolved. Next the common problem of bad smell from the AC, they said is not covered under warranty and that they could clean and sanitize the system for $310 total which I approved. When I get my bill, I have a charge of $249 for the first issue because they didn't find a problem, even though they say was resolved by recalibrating the actuators, then the $310.00 magically jumped to $398 all before taxes. So basically, I had a bill of $696.52 when I approved $310.00. Yes, I paid if not I had to walk home and by the way air still blowing from the wrong vents.
Took car for service and to address a couple issues under
Took car for service and to address a couple issues under warranty. First AC always blowing from windshield defrost vents, they recalibrated the actuators and said couldn't duplicate issue after, so considered resolved. Next the common problem of bad smell from the AC, they said is not covered under warranty and that they could clean and sanitize the system for $310 total which I approved. When I get my bill, I have a charge of $249 for the first issue because they didn't find a problem, even though they say was resolved by recalibrating the actuators, then the $310.00 magically jumped to $398 all before taxes. So basically, I had a bill of $696.52 when I approved $310.00. Yes, I paid if not I had to walk home and by the way air still blowing from the wrong vents.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Marc, I apologize for the issues you encountered and any confusion regarding the charges. It's concerning to hear that your initial problem wasn't fully resolved. Please reach out to me so we can discuss this further and work towards a satisfactory solution. Thank you, Brian Diederich - Service Manager - (407) 628-2100
Chris Wetteland has consistently been a massive help for
Chris Wetteland has consistently been a massive help for me and my wife. For so many years we have been coming to him and he is always delivering fantastic professional service. Thanks Chris!
Chris Wetteland has consistently been a massive help for
Chris Wetteland has consistently been a massive help for me and my wife. For so many years we have been coming to him and he is always delivering fantastic professional service. Thanks Chris!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Guy, for sharing your wonderful feedback about Chris! We truly appreciate your loyalty and look forward to serving you and your wife again at Fields BMW Winter Park.
This was my first time purchasing a vehicle from BMW, and
This was my first time purchasing a vehicle from BMW, and the entire experience was truly A+. The dealership was clean, organized, and welcoming, and the staff made everything smooth and easy. My sales representative, Kareem, was professional, patient, and went above and beyond to make sure I was happy with my new car. I couldn’t have asked for a better experience. Highly recommend!
This was my first time purchasing a vehicle from BMW, and
This was my first time purchasing a vehicle from BMW, and the entire experience was truly A+. The dealership was clean, organized, and welcoming, and the staff made everything smooth and easy. My sales representative, Kareem, was professional, patient, and went above and beyond to make sure I was happy with my new car. I couldn’t have asked for a better experience. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new BMW, Naomi! We're delighted to hear Kareem and the team made your first purchase a smooth ride. Welcome to the Fields BMW Winter Park family!
Kerry is very pleasant to work with very helpful in
Kerry is very pleasant to work with very helpful in answering your question and explaining what needs to be done
Kerry is very pleasant to work with very helpful in
Kerry is very pleasant to work with very helpful in answering your question and explaining what needs to be done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Landells, we are so happy to hear Kerry took such good care of you and made the process of answering your questions seamless! Thank you for your fantastic 5-star review of Fields BMW Winter Park! We'll be sure to pass along your wonderful feedback.