Grieco Mazda of Delray Beach

Purchased a new CX-9. I paid cash but a financial lien was put on my vehicle anyway and encumbered my title. It took me 1 month to get it resolved. The finance department originally claimed it did not have a lien but DMV said it did...guess who was right. It took me over 30 days and many hours to get it resolved. I am a USAA member which was stated before I even went in.. I was not given the correct representative and never received the benefits. When voicing my all of my concerns to the general manager, he became aggressive and irate because I had posted my thoughts on-line and said he was sick of all the phone calls regarding my experience. He acted more like he was the customer. I paid a high dealer fee which should be refunded. No apologies, they got my money...the end. I would recommend looking for dealerships that offer complimentary oil changes and car washes...they are out there. I also got $1000's less for my trade than was documented by Carmax. My CX-9 is only getting 12 mpg and should be between 17-22mpg. Mazda...in my opinion Highway Robbery!

I was looking to get out of my 2010 Mazda RX8 and went to another local Mazda dealership that was not able to put a deal together for me. I had a tricky situation with my credit and amount owed on the RX8..... The Manager Dane and Salesman Chris were fantastic! They refused to stop trying until they were able to put together a deal that fit in the parameters I gave them...... they were both extremely knowlegeable, courteous, intelligent and wanted me to be happy with every aspect of the experience. They managed to put together a GREAT deal for me, and I drove off in a new 2015 CX5...not only is the SUV beautiful and top rated... but my experience at the dealership was beautiful too! Thanks Dane, Chris and Luis in Finance! TWO THUMBS UP!

Purchased a CX-9. Paid all fees (0ver $800), poor trade in on my old car and to top it off, they put a finance lien on my vehicle when I paid all cash (took over a month to get it resolved with no apology from the GM). Dealer ad-ons were already on the manufacturer sticker...beware! Tried to contact GM by email several times with no response. When I called, he said he had received my emails, became very aggressive, arrogant and down right rude, saying he could never make me happy and was tired of all the phone calls about me. As far as the ad-on double dipping, he said he can do what ever he wants! Pretty poor customer service from the top of the chain. At the end of the call he had calmed down and said he would get back to me. After additional emails from me, he still has not returned one of them. He was very mad about my reviews on-line but were the result of their lack of service. Why he is a GM I will never know. The only positive was a new girl named Patricia in financing...she at least understood my feelings and appeared to value my business. Some of the recent reviews seem very over the top in favor of this dealership.....my reviews are legitimate and verifiable.

More than an exceptional experience, I did not receive the ' typical' dealership runaround. I received the customer service that any consumer would appreciate. The dealership is there to make a profit, but my needs and wants ahead of their own Thank you to the Finance Team who assisted me without any hassle.

Service was so great.. I bought 2 cars! Customer service is their top priority not just making the sale. If you are shopping new or used, go to Grieco.

I had been to a few other dealerships in the last month. Ultimately I retraced my steps and ended up calling Grieco Mazda's Sales Manager Sal Caruso. Upon arrival I was greeted friendly and he was incredibly helpful. The Team led by General Manager Dane Luca that were the absolute best in the industry in my experience were fabulous. If you are looking for a Mazda in the near future go and see Neil Schreck or Brian Dublynt by far they are the most courteous and knowledgeable salesman on site.

They are thieves, disrespectful and worst of all LIARS !!!!! I spoke with 3 people in Internet Sales (Tamara, Laura and Francine) and all 3 of them lied to me just to get me to come in. I live over an hour away and stressed if this was bait-and-switch I wouldn't come. They swore it was not and they blatantly lied. RUN away from this dealer as fast as you can - not only did they lie they tried to rip me off on top of that!!!

My husband Michael and I were exceptionally pleased with our sales representative George Brown Jr. and all the staff at Grieco Mazda of Delray Beach. Michael purchased a CX5 Grand Touring and I leased a Mazda 3 Sport. Start to finish we had all our questions answered quickly and courteously. Russell in financing worked especially hard to get us going in a hurry as we were trying to make a scheduled dinner date on time. Also, when I came back to pick up my new license plate Cedrick saw me with plate in hand and immediately offered to swap plates for me...speedily and with a smile. We're enjoying the ride every day and are happy to refer Grieco Mazda to family and friends for great cars and great service. All the best, Joan Glasser

I was given a price for the car that I wanted by the manager and the salesman. When I returned a week later, they did not honor the price, even though they wrote it down for me on their business card with a promise. Instead, they told me that the price was for a older model and tried to sell me a previous year model. They can't be trusted. Very seedy group of sales staff

Recently decided to purchase a cross-over vehicle. We were considering Mazda CX-5, Ford Escape, Toyota Rav-4, Kia Sorrento, and Chevy Equinox. Test drove and researched the brands above pretty thoroughly. Had seen a couple of used certified pre-owned Mazda's online at Grieco so we went by to visit. We were very fortunate to meet Cedrick Dinkins after 5 minutes of browsing on our own. He was very friendly, courteous and polite. We spent a few minutes chatting. He asked a lot of questions about what were were looking for and our budget. Since the primary drivers of the vehicle would be our kids, he spent a lot of time discussing the safety features of the CX-5 before showing us the cars he had in stock. We test drove four different cars ranging from the 2013 with 2.0 liter engines to the 2014's with 2.5 liter. Before selling Mazda's Cedrick sold Toyotas. He not only knew a lot about the CX-5, but he also knew a lot about the other cars we were considering as well. His descriptions and comparison of the features of the CX-5 to the other cars, made us feel much better about the Mazda. He was extremely patient and spent three hours or so with me before we ultimately decided to go with the 2014 CX-5 with with the bigger engine. Cedrick offered a $500 internet coupon off the sticker price and did work with me a little more on the deal since the 2014 was over my budget. By the time I got done with all the paperwork, it was 7:00 pm on a Sunday night and Cedrick was still there to make sure I knew everything about the vehicle before I left. I enjoyed working with him and would recommend him to anyone considering a Mazda.