Regal Automotive Group

No words could express the amount of gratitude I feel for each and every person that was a part of my journey with regal Lakeland in this experience. If I could rate these guys a hundred Stars I would over and over again. From praying with me and for me to make and move to make things happen for the safety of my children I could never thank you guys enough for following God's lead!

Great service. Appreciated the ride back to Auburndale. Car was ready quickly and looked very nice.

They very proactively recommended a good solution for problem with my tires, and all of the service was done well and with what appears was a reasonable cost. The service advisor was knowledgeable and pleasant to work with.

I wait 2 hours for oil change and tires rotation "got there 15 minuts before my appoiment " them they handle me the Keys and say ..your car is behind building not a good first time oil change

I scheduled my vehicle for air not working, cracked windshield, and new brakes. When I arrived, I waited by my vehicle to be checked in. Wile me and another party waited, to other vehicles pulled up, the drivers when into the building and came out with a service agent. I was bumped twice like this. When we called for status, we spoke to Ron who advised us that regal was not going to fix my windshield with no explanation on why it couldn’t be done, just that it was missed at check in and never done. That I needed to call my insurance to schedule again. This is wile my vehicle is still in being serviced. Every time I tried reaching out to Ron, his phone went to voicemail. He never returned any of our voicemails. I still have my text with regal from Ron for service updates and questions. No one from regal ever responded to me. 2 days after getting my vehicle back, my air conditioning stops working again. This has been the worst service I’ve ever experienced.

Great dealership, Kaylee and Freddie were awesome. I would recommend this dealership to others for sure.

The service department always takes care of all my needs,never had any issues that they couldn't handle.

Fantastic dealership always great service always willing to help. Thank you for your time and effort

The staff is always kind and helpful. I was disappointed that the car wash is out of service. Perhaps the dealership can offer vouchers or coupons, something in place of the car wash.

Clayton took a cold call and was willing to provide up front pricing and chat even knowing a possible sale was not likely. I greatly respect and appreciate his excellent attitude and praise of the company he works for