Reviews
Another great service experience added to my 20+ years of
Another great service experience added to my 20+ years of doing business with Fields! Their people makes the difference.
Another great service experience added to my 20+ years of
Another great service experience added to my 20+ years of doing business with Fields! Their people makes the difference.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your loyalty and support over the past 20+ years, Mark! We appreciate your continued trust in our team here at Fields BMW Lakeland!
Excellent service @ Fields BMW Lakeland.
Excellent service @ Fields BMW Lakeland. A very comfortable atmosphere, attentive, and knowledgeable. Great Service. Good folks
Excellent service @ Fields BMW Lakeland.
Excellent service @ Fields BMW Lakeland. A very comfortable atmosphere, attentive, and knowledgeable. Great Service. Good folks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mayra, thank you for sharing your experience! We’re so pleased you enjoyed your visit. We hope to welcome you back to Fields BMW Lakeland in the future!
Excellent customer service.
Excellent customer service. Very attentive and explains everything very clearly. Very satisfied with the service and staff
Excellent customer service.
Excellent customer service. Very attentive and explains everything very clearly. Very satisfied with the service and staff
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ingrid, thank you for sharing your support of our team! We appreciate your business and we hope to see you again at Fields BMW Lakeland.
Service advisor Nathan was very knowledgeable and helped
Service advisor Nathan was very knowledgeable and helped us get all of our issues resolved. Would definitely recommend Fields dealership.
Service advisor Nathan was very knowledgeable and helped
Service advisor Nathan was very knowledgeable and helped us get all of our issues resolved. Would definitely recommend Fields dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joanie, we're delighted to hear Nathan provided knowledgeable service and resolved your issues at Fields BMW Lakeland. Thank you for recommending us!
I’ve always liked Fields BMW for the quality of vehicles
I’ve always liked Fields BMW for the quality of vehicles and the service, top notch always!
I’ve always liked Fields BMW for the quality of vehicles
I’ve always liked Fields BMW for the quality of vehicles and the service, top notch always!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Andres, for stopping by to leave Fields BMW Lakeland a wonderful review!
Took my car in due to some loud noice on the front end
Took my car in due to some loud noice on the front end and found out that tie rod on the front end was broken after further inspection also found some part that was installed backwards with a repair cost of $9, 500. I have an extended warranty with the car and I left everything in the hands of Jesus and he managed to get the warranty company to pay $7,500 towards the repairs. I did not have to speak to anyone at the warranty company Jesus had it all covered. Great job Kesus. Keep up the good work. Blessed
Took my car in due to some loud noice on the front end
Took my car in due to some loud noice on the front end and found out that tie rod on the front end was broken after further inspection also found some part that was installed backwards with a repair cost of $9, 500. I have an extended warranty with the car and I left everything in the hands of Jesus and he managed to get the warranty company to pay $7,500 towards the repairs. I did not have to speak to anyone at the warranty company Jesus had it all covered. Great job Kesus. Keep up the good work. Blessed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Deon, we're delighted to hear that Jesus was able to assist you with your warranty and repairs at Fields BMW Lakeland. Thank you for sharing your experience! If there's anything else we can do for you, just let us know. Safe travels from all of us!
Service was initially a problem because the customers
Service was initially a problem because the customers being serviced was just too large but after discussing the issue with my advisor, Jesus Ayala, he stepped in expediting the work and seeing to it that I was taken care of. The overall experience was wonderful because Jesus made it so.
Service was initially a problem because the customers
Service was initially a problem because the customers being serviced was just too large but after discussing the issue with my advisor, Jesus Ayala, he stepped in expediting the work and seeing to it that I was taken care of. The overall experience was wonderful because Jesus made it so.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, we're glad to hear that Jesus was able to turn things around and provide you with a wonderful experience at Fields BMW Lakeland. Thank you for sharing your feedback!
My service advisor, Keith, was very personable and
My service advisor, Keith, was very personable and helpful in explaining the services due on my car and the prices. The waiting area is clean, comfortable and well stocked with good treats. My car was ready in a reasonable time and was washed and vacuumed as a complimentary service as well. I especially want to praise Keith’s knowledge and kindness while helping me. Excellent visit overall!
My service advisor, Keith, was very personable and
My service advisor, Keith, was very personable and helpful in explaining the services due on my car and the prices. The waiting area is clean, comfortable and well stocked with good treats. My car was ready in a reasonable time and was washed and vacuumed as a complimentary service as well. I especially want to praise Keith’s knowledge and kindness while helping me. Excellent visit overall!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your positive experience at Fields BMW Lakeland! We're delighted to hear that Keith provided excellent service and made your visit enjoyable. It's great to know our waiting area met your expectations, and we appreciate the kind words about our team. Safe travels until next time!
Been at this dealership a few times and they have been
Been at this dealership a few times and they have been excellent. Dealership was very clean, nice and well appointed.
Been at this dealership a few times and they have been
Been at this dealership a few times and they have been excellent. Dealership was very clean, nice and well appointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words about Fields BMW Lakeland! We're delighted to hear that you've consistently had a positive experience with us. We look forward to welcoming you back in the future!
We love Fields BMW!
We love Fields BMW! Nathan is our guy! He represents Fields BMW in a very positive way that management should recognize him for. I always leave feeling like I am an important customer whose business is appreciated. Thank you for working so hard for us Nathan!
We love Fields BMW!
We love Fields BMW! Nathan is our guy! He represents Fields BMW in a very positive way that management should recognize him for. I always leave feeling like I am an important customer whose business is appreciated. Thank you for working so hard for us Nathan!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review! We're delighted to hear that Nathan made your experience at Fields BMW Lakeland exceptional. Your kind words mean a lot, and we'll be sure to pass them along to management. Enjoy your ride!