Reviews
Unit is going into the shop for the 3rd time for the same
Unit is going into the shop for the 3rd time for the same problem. I have spent $2,000 so far.
Unit is going into the shop for the 3rd time for the same
Unit is going into the shop for the 3rd time for the same problem. I have spent $2,000 so far.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us your honest feedback. Please reach out to us at (251) 476-4141 when you can so we can address this situation directly. Thank you and have a great day.
Did not show on paperwork what was offered for my trade
Did not show on paperwork what was offered for my trade and had incorrect payoff amount on paperwork as well. My fault for not checking before I signed. They were all in a rush to get home to watch the Iron Bowl.
Did not show on paperwork what was offered for my trade
Did not show on paperwork what was offered for my trade and had incorrect payoff amount on paperwork as well. My fault for not checking before I signed. They were all in a rush to get home to watch the Iron Bowl.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Tony, thank you for reaching out to us. We regret to hear about the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (251) 476-4141. We look forward to hearing from you.
Brent Waldron and Jimmy Hall went above and beyond to
Brent Waldron and Jimmy Hall went above and beyond to make my experience like I was family. Highly recommend reaching out to Brent Waldron for your next vehicle purchase. Brent responds to after hours texts and even on his days off. First class experience.
Brent Waldron and Jimmy Hall went above and beyond to
Brent Waldron and Jimmy Hall went above and beyond to make my experience like I was family. Highly recommend reaching out to Brent Waldron for your next vehicle purchase. Brent responds to after hours texts and even on his days off. First class experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
We were stranded on our way home to Texas in our 2018 GMC
We were stranded on our way home to Texas in our 2018 GMC HD 2500 and Gregory Bohlman and the team got us back on the road. Although extremely busy, they worked diligently to get us going again. We appreciate the kindness and professionalism we experienced at this dealership.
We were stranded on our way home to Texas in our 2018 GMC
We were stranded on our way home to Texas in our 2018 GMC HD 2500 and Gregory Bohlman and the team got us back on the road. Although extremely busy, they worked diligently to get us going again. We appreciate the kindness and professionalism we experienced at this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
The whole team was super helpful.
The whole team was super helpful. Brent, Gene and Ken did a great job. Brent took a lot time to make sure we had all the information we could take in on our new truck and said to call anytime we needed help.
The whole team was super helpful.
The whole team was super helpful. Brent, Gene and Ken did a great job. Brent took a lot time to make sure we had all the information we could take in on our new truck and said to call anytime we needed help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thank you for your kind review; we are happy to pass along your comments to the team here at McConnell GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always pleased with Greg, he is very professional!
Always pleased with Greg, he is very professional!! And has a great personality?They treat you like you?re family. And you are very special
Always pleased with Greg, he is very professional!
Always pleased with Greg, he is very professional!! And has a great personality?They treat you like you?re family. And you are very special
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Vannessa, thank you for your kind review; we are happy to pass along your comments to the team here at McConnell GMC! If you have any further questions, please give us a call. We're always happy to help!
Vehicle was ready when I was told that it would be,
Vehicle was ready when I was told that it would be, courtesy of the employee’s
Vehicle was ready when I was told that it would be,
Vehicle was ready when I was told that it would be, courtesy of the employee’s
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I’m not one to post bad reviews out of retaliation or
I’m not one to post bad reviews out of retaliation or just because someone was rude to me; however, my personal experience after purchasing a used KIA Sportage in Oct 2024 from McConnell’s dealership was very disappointing. The very next day after the vehicle was shipped to my home address, I took it for a drive, and it overheated. I’m talking about 5 miles drive. To make a long story short here are the details, the coolant overflow had a leak, so I had it replaced. That was not all, the vehicle overheated again, and the local mechanic found out the head gasket was faulty and had to be replaced, so I was 4 weeks without a vehicle and $3K to get the vehicle running. I reached out several times to McConnell’s dealership staff by e-mail explaining the situation and no one responded, not even a courtesy phone call. Today, 30 Jan 2025, I called the dealership, and I asked if I could get Mr. Eddie McConnell’s e-mail, and I was told he didn’t work there and hang up on me. So, folks, I hope you don’t have such a bad experiences as mine but be aware!
I’m not one to post bad reviews out of retaliation or
I’m not one to post bad reviews out of retaliation or just because someone was rude to me; however, my personal experience after purchasing a used KIA Sportage in Oct 2024 from McConnell’s dealership was very disappointing. The very next day after the vehicle was shipped to my home address, I took it for a drive, and it overheated. I’m talking about 5 miles drive. To make a long story short here are the details, the coolant overflow had a leak, so I had it replaced. That was not all, the vehicle overheated again, and the local mechanic found out the head gasket was faulty and had to be replaced, so I was 4 weeks without a vehicle and $3K to get the vehicle running. I reached out several times to McConnell’s dealership staff by e-mail explaining the situation and no one responded, not even a courtesy phone call. Today, 30 Jan 2025, I called the dealership, and I asked if I could get Mr. Eddie McConnell’s e-mail, and I was told he didn’t work there and hang up on me. So, folks, I hope you don’t have such a bad experiences as mine but be aware!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Received maintenance services including oil change and
Received maintenance services including oil change and tire rotation. Regrettably, the service provider neglected to inspect and adjust tire pressure, prompting a return visit on the same day to rectify the oversight and add nitrogen.
Received maintenance services including oil change and
Received maintenance services including oil change and tire rotation. Regrettably, the service provider neglected to inspect and adjust tire pressure, prompting a return visit on the same day to rectify the oversight and add nitrogen.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We regret to hear that you had this experience with us. Please contact us at (251) 476-4141 so we can work with you to make this right.
The service department especially Greg really went above
The service department especially Greg really went above and beyond to get my vehicle serviced in the timeframe that I needed!!
The service department especially Greg really went above
The service department especially Greg really went above and beyond to get my vehicle serviced in the timeframe that I needed!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy you found our staff to be so supportive during your experience here at McConnell Buick GMC. Thank you again for choosing McConnell Buick GMC and we hope to see you again.