Reviews
Write a reviewLR Evoque Owner
Annual service was performed on time and complete. Dealer accommodated my timing, provided a loaner and was very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you! We take our reviews seriously and appreciate the feedback and support. Have a great week! - Nelson
Great Service, Great Facilities
Matt was very helpful. Profesional and courteous.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the feedback. We are very pleased with how the store turned out and appreciate you kind words about our team. - Nelson
Very Accommodating
They were very helpful and efficient. All around great experience
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
Great space aged coffee machine, nice waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Laurie. - Nelson
Superior Service
My experience at Land Rover Nashville has been second to none. The people could not be nicer, particularly Troy in the sales devision who seems to be able to do everything and anything. The service is incredible and I have never been treated better or comparable at any other dealership. They are amazing and clearly put in great efforts and care into their customer service. I strongly recommend this dealership, they are incredible!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Samantha. We appreciate the feedback and your kind words. - Nelson
Recalls taken care of on timely matter
I live 2 1/2 hours away ,so service on time is important to me. Matt Heflin was very attentive and helpful.
- Customer service 4.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for making the commitment to come to Jaguar Land Rover Nashville. We appreciate your business and feedback. - Nelson
Maintenance Service
Maintenance service done in time given and loaner car waiting for me when I got there. Minimal paperwork involved.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you! We really appreciate that. Nelson Andrews General Manager Jaguar Land Rover Nashville NelsonAndrews@JLRNashville.com 615.986.6000 615.277.5214 (direct)
Jaguar Service
It is always an excellent experience with this dealership. they are courteous,accommodating and competent - a truly positive experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is great to hear that! Thank you for your business and for the kind words. Nelson Andrews General Manager Jaguar Land Rover Nashville NelsonAndrews@JLRNashville.com 615.986.6000 615.277.5214 (direct)
Routine Maintanence
Good experience"............................................................
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Barry! I appreciate you taking the time to provide some feedback. Have a great evening! Nelson Andrews General Manager Jaguar Land Rover Nashville NelsonAndrews@JLRNashville.com 615.986.6000 615.277.5214 (direct)
LR Nashville - Lacks Customer Service
While the Land Rover Nashville dealership does a great job with repairs, they have little to no focus on customer service. The service reps are generally nice, but they do not go out of their way to help customers with loaner vehicles, service time estimates, or descriptions of the service work performed that day. They also seem to detest offering their "free car wash" to customers. After five services on my Range Rover, I believe I have received one car wash from this dealership. As a high end dealer, Land Rover Nashville needs to take more pride in their customer service.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
RoverTN, I am very sorry you had a bad experience. Unfortunately I have not been able to track down any information to help diagnose this situation. I don't find any customer profiles in the system that appear to tie back to you. If you would, please contact me at either 615-377-5214 or NelsonAndrews@JLRNashville.com so that we can discuss your experiences, get your vehicle thoroughly cleaned for you, and move on from here. Thank you. Nelson Andrews, GM, JLR Nashville.