J. Allen Toyota

Terrible experience with this dealership. I went in with a monthly payment budget. They showed me vehicles and ran my credit for a vehicle I never could have afforded. I have excellent credit; they were careless and wanted to lock me in to buy a vehicle from them by running my credit app. I trusted they knew what they were doing when they worked with me, I was completely wrong. My credit score is so high because I'm mindful, and they completely did not care about that. Pay attention if you are looking at any vehicle here. They do not give truthful information, they are only out for their own benefit, not the customers.

Chad met us outside told him what we were looking for and immediately went to work to find it. Pleasant to work with. Answered all our questions did not take long to decide to buy the car. Kept us updated on the process. Will recommend this dealership and sales officer to my friends

Had a great experience working with JB in the sales department and Chris in the finance department. I wasn't planning on purchasing a new car but after conversations with both of them, they made the car buying process so easy. The best part was they didn't irritate me and gave me all the information to make an informed decision. This is the second vehicle that I purchased from J Allen and will continue to give them my business.

I had been dealing with Evan Cannon since April 2023 on the future purchase of a new Tundra. Finally made the four hour drive to get my new 2024 Tundra in December. I truly enjoyed working with Evan and his wife Tina who filled in for him in his absence. I appreciate your persistence which paid off in the end!

I keep trying to give this place a chance.... I had my vehicle scanned for a problem in the summer of 2023. After a $300 fee, they determined that nothing was wrong with my vehicle, despite the warning I was getting on my OBS sensor that my battery voltage was off. Spoiler alert: something was wrong with my vehicle, and I replaced the 12v battery myself. During this costly, but "thorough" scan (their words, not mine), they neglected to tell me about the "customer service bulletin" (words that companies like to use to avoid the word "recall") that was out for my vehicle's brake actuator. You read that right: they neglected to tell me something may be wrong with my BRAKES. Fast forward to this month, I rolled in with the customer service bulletin in hand for this problem for my 2014 Prius....only to discover I am no longer eligible as of December 2023. I missed the "cutoff" date by less than a month, something that could have been avoided had I been told my vehicle was eligible for this fix 6 months ago. I have attempted to call or email a service advisor or manager to try to plead my case or find SOMEBODY I can talk to about this recall, but J. Allen refuses to return my calls or my emails. So, enjoy the free $300. You guys have my phone number and email.

I bought my first car from them- 2024 Camry SE. Jay and Caroline were extremely helpful in making sure I got the car I wanted. I will definitely be recommending J Allen to family and friends!

Very professional and friendly people and they go out of their way to make sure that you are taken care of.

Service department is terrible after scheduling an appointment in advance I waited an hour and forty-five minutes for a tire rotation and the same front right tire was leaking the next day and they told me to come back in three thousand miles. Lead service guy tells me they push free schedule maintenance behind cash paying customers.

First service on new Tacoma few months ago. arrived home to see oil dripping from the skid plate on my driveway. brought the truck back service department had to drop the skid plate and clean the mess that should have never been? Second oil change couple days ago and the same thing but worse mess this time. the technician just spun the oil filter off without draining it first leaving oil everywhere and didn't bother wiping it down. i asked James to clean the mess the technician just sprayed water on it making a worse mess. No excuse for trashing a customers vehicle not taking time to clean or wipe down a oily mess. it starts at the top Service Manager and Shop Foreman does not value the customers vehicle. I have read the the technician's are on a timer? If so that explains everything they are a assembly line not worried about quality. I have two new Toyotas and bought Toyota care for both. now I 'am worried about the quality of service. It's to easy to do a good clean job. No excuses for trashing the customers vehicle.

I worked with Tina Cannon and she was extremely helpful! Very knowledgeable and the process went very smoothly!