Reviews
Their response was great.
Their response was great. Could not negotiate a lower price within My Budget. I figured It was only a Shot in the Dark, but Took the chance anyway. They wanted to keep it on their lot, rather Than in my garage. So the Truck is still on their lot. Setting in the Rain.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
They worked with me to make a deal.
They worked with me to make a deal. The test drive was very good. He was very courteous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I contacted twice and was never contacted from
I contacted twice and was never contacted from dealership. Guess they selling so many that they didn’t need my business
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Company doesn?
Company doesn?t care about anything but selling a car. They don?t treat you with respect and they?re very rude even had the owner Don cuss at me. Very very unprofessional. Wouldn?t recommend to a single human being.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
They advertised a ford explorer they raved about, They
They advertised a ford explorer they raved about, They praised this vehicle as being like new for its age.Had only 60k miles and some change. Supposedly owned by police officer who rarely drove it. No problems with it they said. wanted over 16k for it. They took my immaculate low mileage pickup as trade in. I needed 4x4 and the pickup was only 2wd. Anyhow it turns out that the air conditioning did not work and needed a 1500 dollar repair. They never mentioned it not once. Passsed the explorer off as having no issues.,It was winter so we only ran the heat. But now its 95 degreees and I am screwed because of their dishonesty. So be careful and do not trust these folks. They checked this vehicle out thoroughly they said. had to know the ac did not work
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Always Great Service
The Maintenance staff at Sutherland Chevrolet are efficient & professional, & I am always satisfied with their work.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Sutherland
I am always greeted by my name. They are always very kind and listen and tempted when I tell them something is wrong with the car? Even though I don?t know much about it. They make sure I know what needs to be done right away for safety reasons or what can wait a little while. I certainly appreciate that!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
When they fix your vehicle it's truly fixed unlike
When they fix your vehicle it's truly fixed unlike certain other dealer service centers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
A decade ago, when I split time living in Nevada and Kentucky, I always had Sutherland go over my then, Chevy Malibu for return trips west. I never had to nor experienced any kind of breakdown crossing the desert or prairie. When another KY dealer further damaged my cooling system instead of fixing it, Sutherland did it right, and it stayed fix right up to my donating the car 5yrs later. So once again, a Ky dealer charged me for service they didn't perform, perhaps "created" work as the engine light came on shortly after. Sutherland identified the issue, fixed it. I have to drive 40 miles for their service, but they have my trust due to my history with them. If you need a vehicle repair, major or otherwise, go to Sutherland service. They don't screw you over.
Oil change
Fast friendly knowledgable, Saturday service very convenient
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Everyone was helpful, but I wish they would try to work
Everyone was helpful, but I wish they would try to work with you on the price of the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car