Reviews
Mr. A. P.
I had only had an oil change however my automobile was inspected and the report found my tires only have 3/10 wear, and will be rotated in Jan 2016 and at that time both the cabin and engine filters will be reinspected and probably changed.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing your car to Ganley Westside Imports for it's service needs. We appreciate the opportunity to work with you, as well as your nice review, and look forward to seeing you again in January. Ganley Westside Imports
Always getting better
Good Service and efficient response times. I don't mind waiting coming in for service as I did several years ago.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing Ganley Westside imports as the location to service your car. We appreciate the opportunity to assist you, as well as your nice review, and we look forward to working with you again in the near future. Thanks again! Ganley Westside Imports
Engine Work for Subaru
Service team is always very patient and helpful, with deciphering my laymen terms and description of the problems, and finding solutions.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Celeste, Thank you for bringing your Subaru to Galley Westside Imports for it's service needs. While we never like to hear of a customer having engine trouble, we are glad that we were able to help resolve your issue. Thank you, as well, for your kind review. We look forward to seeing you again in the future. Ganley Westside Imports
Randy Lawson
Service was completed on time and everything was explained to me so I knew what was done to my vehicle. We plan on looking for a new car later this month and will look at Volkswagen again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Randy, Thank you for bringing your Volkswagen to Ganley Westside Imports for it's service needs. We appreciate the opportunity to work with you, as well as your nice review, and look forward to working with you again to get you a new VW! Ganley Westside Imports
Great Service Department
I had to have two new keys programmed for a 2012 Subaru Forester. The keys were delivered in two weeks from Subaru as promised. The service department opened at 7 AM as scheduled. The reprogramming was done quickly and in addition, the car received a courtesy wash and free inspection. I was very satisfied with the visit.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Peter, Thank you for bringing your Subaru forester to Ganley Westside Imports for it's service needs. We appreciate the opportunity to work with you, as well as your nice review, and look forward to seeing you again in the future. Ganley Westside Imports
Car in for one year check up
Service was great and Matt was so helpful. Also is a nice feature to have driver service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Barbara, Thank you for bringing your car to Ganley Westside Imports for it's one-year service. We appreciate the opportunity to work with you, as well as your kind review, and look forward to seeing you again in the future. Ganley Westside Imports
Vw service
I have loved ganley vw - the entire experience from the day I purchased my Jetta thru all the service. My partner just purchased a 2014 Jetta thru ganley and so did one of my friends due to the great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Michael, Thank you for choosing Ganley Westside Imports as the location to purchase and service your Volkswagen Jetta. We appreciate your loyalty, as well as the opportunity to work with you. Thank you, as well, for your kind review...we look forward to seeing you again in the future. Ganley Westside Imports
New Subaru
Took longer then necessary, but end result was good.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Clayton, Thank you for choosing Ganley Westside Imports as the location to shop for your new car. We are glad that we were able to earn your business, and apologize for the length of the car buying process. Depending on customer traffic, and staffing, we understand that purchasing a car can occasionally take too long and we are always working to streamline our process to make it quicker and more customer friendly. Thank you, as well, for your nice review...we look forward to seeing you again in the future. Please do not hesitate to contact us should you have any questions or concerns. Ganley Westside Imports
They did not want my business
To whom it may concern, I am writing to express my frustrations with a recent experience I had at Ganley Westside Imports. Over the past few weeks my wife and I built a good relationship with the salesman Billy and took a few cars for a test drive. We finally found a car that we were ready to purchase and sat down to negotiate the price. When the sales manager Mike came out to close the deal the whole mood changed. He was very rude. My wife and I agreed we had reached our limit, and Mike would not budge. So we decided to walk out. I understand that we could not agree on a price. But the way Mike handled it was unprofessional. I was honest, polite, and straightforward. Mike was condescending, rude, and talked down to us. Instead of politely refusing our offer Mike treated us as if we did not belong, like our business was not welcome there. Our experience could have been great at Ganley Westside Imports. Unfortunately, after our short interaction with sales manager Mike you have lost potential customers. You could have built a great relationship with my wife and I, but you turned us the other way. I am buying a car for my wife and was thinking of trading in and purchasing a car for myself as well. Additionally my wife's parents need a car soon. That is four potential customers that will not be giving you any business. I am positive all four of us will be telling our friends and family not to go to Ganley Westside Imports. Who knows how many potential customers you actually just chased out the door. After our experience today I will be taking my business elsewhere. I will not be returning to Ganley Westside Imports and I will be telling my friends and family the same. Sincerely, Ken Reichle
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Ken, First of all, I would like to thank you for coming into Ganley Westside Imports to give us an opportunity to earn your business. We pride ourselves on our customer service, as well as our sales volume, and are dissappointed that we were unable to agree on a sales price. Mike has a well-earned reputation as a polite and straight forward manager, and we apologize if you were offended by any actions of our staff. If you would like to discuss your experience in more detail, please do not hesitate to contact me directly at the number below. Thanks again for considering Ganley Westside imports during your car search. Andy Carl Internet Sales Director Ganley Westside Imports (440) 734-2000 x5016
Car Serviced
Car serviced at Ganley Westside Imports - car was returned on time with no problems.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Harry, Thank you for choosing Ganley Westside Imports as the location to service your car. We appreciate the opportunity to work with you, as well as your positive review, and look forward to seeing you again in the future. Ganley Westside Imports