Ken Ganley Nissan Mayfield

Absolutely amazing!!! Helped so much with buying my first car, and got me an absolute DREAM of a car! He was so kind as well and extremely personable.

Service department could not figure out what was wrong with my car and suggested a possibility . I was ready to have it fixed but I asked them that if that was not the issue and this part was put in for no reason that I should get a refund and they said no . They are disgusting when it comes to customer service they lie and make up things as they go along . Ian, the new manager has no customer service experience he acts like he is a Gestapo . At least Chuck is a nice guy .

This was my second Nissan. My first was a new Maxima, which I absolutely enjoyed for 15 years during which I racked up nearly 283k miles. Therefore, it was truly time to replace it. I would?ve replaced it with another new Maxima except that that line was discontinued a couple of years ago. And recently, I drove a friend?s Rogue during a weeklong road trip and was thoroughly impressed by the experience. Steve Dailey was the young and affable salesman who also happened to be a talented violinist and experienced software developer! I had filled out an online request for more information re the dealer?s 2025 Rogue Platinum and Steve responded within the day. The tone of his communications was friendly and professional, and he worked with my uncertain and busy schedule. During the test drive, I was having problems learning to use the new type of turn signals (our friends? Rogue was from 2023). I could not figure out how to turn off the signal after each successful lane change. We stopped in a parking lot and Steve helped me to figure out how to use them, which prevented me from aborting my consideration of the Rogue. We also had concerns about whether the front passenger seat would truly be comfortable for elderly passengers in long distance drives. Steve referred us to products that can enhance a passenger?s comfort, and we are happy with the products that are available online. Steve also reset the liftgate to a lower height that was more appropriate for all users in my family, and this turned out to be fortuitously prescient because the default height would have caused my liftgate to crash into my opened garage door. We really appreciated this fortuitous turn of events. Because of concerns about identity theft, I have frozen my Credit Bureau accounts. Steve coordinated with me carefully so that I only needed to unfreeze my account for just the right amount of time for him to coordinate a credit check. We completed all this over text, which is my preferred mode of communication. Throughout the buying process, Steve was attentive, responsive and patient. There were no high-pressure sales tactics from him. He was respectful of our boundaries. He truly made the buying process easy and dispelled all the negative stereotypical images of car sales professionals. I would definitely recommend Steve to anyone who wants to be served by a salesman who listens, is proactive and creative, and truly is a fine young man!

Awesome experience Brian is the best. If you are in the market for a vehicle I highly recommend Brian and the Ken Ganley Nissan of Mayfield.

brian and the ganley team made my leasing experience so easy, and i love my new nissan. highly recommend coming here if you need a car.

Steven was wonderful to work with! He helped me find the perfect car. I love my new civic. Thank you Ken Ganley Nissan of Mayfield!

So today 5/21/25 I drove 3 hours to purchase a 2024 Nissan Certified Murano SL AWD with app 12,000 miles which I found on Cars.com. I paid a deposit and they were holding it for me. My salesman was Matt, I should have changed to someone else right off the bat when I heard how foul his language was and the use of the F*** word, but I didn't and we worked out a deal. We arranged for a pickup today which was his day off but he said he would come down to the showroom and complete the sale when I texted him that I was on the way. When Matt pulled the car up for inspection I was expecting to see a Nissan Certified Car in pristine condition. I was shocked and disappointed when I opened the door to fine the car filthy inside. Dog hair, dirty carpet, dirt and stuff everywhere. Just looking at the inside there was no way this car was taken care of properly or even attempted by the dealership to be cleaned up. I turned to Matt and told him the deal was off and I needed him to refund my money. He kept saying he would go have it detailed but I told him there was no way a detail job would fix this car. He flew mad and said you have got to be kidding, turned right around walked into the dealership without saying one more word to me. He threw the keys down on the counter where I presume the sales manager was sitting and mumbled something about he had better get that car detailed. He walked off to the back of the salesroom and never spoke to me again. I walked over to his desk to wait on him but when he came back out he walked right by me without speaking and walked right out the door. I walked over to the counter where the sales manager was sitting and said since Matt walked off and won't speak to me if he could help me get my refund. He was rude and would not offer any help in solving how to get my refund back. Miranda(hope name is right) was standing there and she stepped forward to ask me if she could help me. She was kind, courteous and professional. She walked me to the cashier and helped me get my refund processed back to me. It is the customers right to refuse a car when it is not in the condition promised by the salesman. Very unprofessional of the dealership letting their salesman and sales manager treat their customers with anger, walking off and disrespect. Really a blackeye to a NIssan Dealership!!! So buyers beware!!!

Very pleasant experience. Very helpful in all areas. Put my in great car.Thank you

My experience with with Ken Ganley of Nissan was a smooth transition. Bobby Bray displayed excellent customer service, as well as Miranda Neither also Dave Coventry is also Great . Thanks to you ai!

Very good. Brian Kadin, and Maranda Seither were both very helpful and made things very simple. Brian, and Maranda both worked on getting me what I wanted.