Jay Honda

Purchased vehicle here through Costco Auto Program. Costco specifically sent me to Jay Honda. Easy and seamless process at dealership. Salesperson Christopher Whitten vey knowledgeable re: the vehicle, Costco Program, and general purchase process. No sales pressure at all which I appreciated. I also appreciated his and the dealership's efficiency as I am a busy professional. Finance Department staff excellent also.

Came in for a maintenance visit. Staff was very helpful and service was quick. Always recommend.

Jay Honda had a great deal on a low miles 2012 Honda Odyssey. They did a great job allowing me to check out the vehicle and walking me through the purchase process. Very happy with our experience!

Smooth buying experience. Very professional. From the test drive to the purchase excellent customer experience

Purchased a new vehicle. Kyle was respectful and helpful throughout the process. Appreciated the straightforward and upfront conversations

The service department was great he kept me inform and explain everything I needed done to my car and applied any discounts available.

Where to start? I bought my car from Jay in 2019. After this last service, I will never use Jay again. I let everyone I know as well. They are dishonest, rude, and condescending. I brought my car in for service as it continued to have warnings. Some days it wouldn’t start correctly. I told them I had a new starter put in, and that didn’t make a difference.After 2 days I was told it definitely was the starter. I asked if I agreed to have that put in, and it didn’t fix the problem, I wouldn’t be charged. I never got a straight answer, but 5 days later, it still wasn’t working. I was told it would be a lot more $ to diagnose and fix. I refused. I was told I could pick up my car but it was recommended I tow it. They refused to give me the starter $ back. I picked up my car….had to walk to find it, not cleaned either. Took it to another Honda where it was fixed. I was told there that the starter was not the problem. Jay owes me 900.

I was honestly shocked by the service. I brought my car on as it wouldn’t always start and warnings were continually showing. After a day they told me it needed a new starter. I had let them know I had already had that put in and it didn’t solve the problem. They wouldn’t do anything else and said that’s what it had to be. Again they put it in and it didn’t solve the problem. At this point they were going to charge me hours more and more time (already almost a week). They refused to put my old starter back and charged me. I took to another dealer and they put in a new PCM and said it definitely wasn’t the starter. I would never use Jay Honda and my friends and family will not now either

Average only goes to my salesman, he knew I was coming from over an hour way and yet we had to wait for someone to find him when we arrived. Left us feeling he was too busy to bother with us since i already agreed to the sale. Finance was outstanding.

They really left me confident I wasn't being given services I didn't need.