Reviews
Write a reviewGreat customer service from beginning to end!
Great customer service from beginning to end! Cano had no problem helping me find the right vehicle that would meet all my needs. We test drove over 4 vehicles until I found the one. I never felt pressure even though it was close to closing time. Arturo was also absolutely amazing and patient with my husband and I. We were treated and greeted like family and never did we felt at any point that they just wanted to make the sale. I highly recommend Tipotex Chevrolet in Brownsville, TX.
Great customer service from beginning to end!
Great customer service from beginning to end! Cano had no problem helping me find the right vehicle that would meet all my needs. We test drove over 4 vehicles until I found the one. I never felt pressure even though it was close to closing time. Arturo was also absolutely amazing and patient with my husband and I. We were treated and greeted like family and never did we felt at any point that they just wanted to make the sale. I highly recommend Tipotex Chevrolet in Brownsville, TX.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tipotex Body Shop
Smiley Rodrigues was great from start to finish. Workmanship was above and beyond 5 Star service center. I will be back. Happy Customer.
Tipotex Body Shop
Smiley Rodrigues was great from start to finish. Workmanship was above and beyond 5 Star service center. I will be back. Happy Customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chevy 2024
Exelent in everything, service, deal, all ways tray to help to buy .. so I?m very happy with the persons help me to buy my new Chevy !!
Chevy 2024
Exelent in everything, service, deal, all ways tray to help to buy .. so I?m very happy with the persons help me to buy my new Chevy !!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
POOR SERVICE NO ANSWER OR CALL BACK
LEFT A MESSAGE WITH THE SERVICE DEPT.AT 9:00 AM STILL WATING FOR A CALL BACK ITS 4:30 I JUST CALLED AND LEFT ANOTHER MESSAGE. I NEED TO SPEAK WITH SERVICE DEPT.ABOUT AN ISSUE WITH MY TRUCK ITS A 2021 SILVERADO 20,000 MILES ON IT TO SEE IF ITS STILL UNER WARRANTY.
POOR SERVICE NO ANSWER OR CALL BACK
LEFT A MESSAGE WITH THE SERVICE DEPT.AT 9:00 AM STILL WATING FOR A CALL BACK ITS 4:30 I JUST CALLED AND LEFT ANOTHER MESSAGE. I NEED TO SPEAK WITH SERVICE DEPT.ABOUT AN ISSUE WITH MY TRUCK ITS A 2021 SILVERADO 20,000 MILES ON IT TO SEE IF ITS STILL UNER WARRANTY.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Colorado
Went in to fix heater, drove two days there was a racking sound, took it back , now my thermostat not working, paid a good amount of money to fix it the first time and now there saying it?s the thermostat and they needed to charge me more money for something that was not fixed in the first place and now my engine light is on and the fan of my truck is just running when vehicle is off. A had a terrible service for my truck to be fix.
Colorado
Went in to fix heater, drove two days there was a racking sound, took it back , now my thermostat not working, paid a good amount of money to fix it the first time and now there saying it?s the thermostat and they needed to charge me more money for something that was not fixed in the first place and now my engine light is on and the fan of my truck is just running when vehicle is off. A had a terrible service for my truck to be fix.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Horrible maintenance service & customer service
I had an appointment, upon arrival we went to the office to check-in and they mentioned that they don't go by appointment and only do walk in. Well, there goes our waste of time setting up the appointment. there was one vehicle in front of us so we decided to stay, our thought was this is going to be quick. Well, I was so wrong, they gave us our vehicle over two hours later and that is because we went to ask about the status of our vehicle. The cashier provided us the key for our Suburban but she didn't know where it was, we had to be looking for our vehicle around the dealership which it was not that hard to find. We get to our vehicle and we noticed large stains of oil on the body of our vehicle for which we made the report and they offered to wash the vehicle for which decline due to time issues. Keep in mind we wasted over two hours for them to change the oil. A day later (yesterday), my car's system gets me a warning to replenish the windshield fluid, nothing wrong, if it wasn't the report from the oil change reads that SAFETY INSPECTION AND FLUID LEVEL TOP OFF. First time there, last time there.
Horrible maintenance service & customer service
I had an appointment, upon arrival we went to the office to check-in and they mentioned that they don't go by appointment and only do walk in. Well, there goes our waste of time setting up the appointment. there was one vehicle in front of us so we decided to stay, our thought was this is going to be quick. Well, I was so wrong, they gave us our vehicle over two hours later and that is because we went to ask about the status of our vehicle. The cashier provided us the key for our Suburban but she didn't know where it was, we had to be looking for our vehicle around the dealership which it was not that hard to find. We get to our vehicle and we noticed large stains of oil on the body of our vehicle for which we made the report and they offered to wash the vehicle for which decline due to time issues. Keep in mind we wasted over two hours for them to change the oil. A day later (yesterday), my car's system gets me a warning to replenish the windshield fluid, nothing wrong, if it wasn't the report from the oil change reads that SAFETY INSPECTION AND FLUID LEVEL TOP OFF. First time there, last time there.
- Customer service 1.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excelente
LA ATENCI�N Y LA AMABILIDAD PARA ATENDER A LOS CLIENTES
Excelente
LA ATENCI�N Y LA AMABILIDAD PARA ATENDER A LOS CLIENTES
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
truck
The sales man was very informative, and knowledgeable. He definitely helped me out when making my choice of vehicle Click to Copy
truck
The sales man was very informative, and knowledgeable. He definitely helped me out when making my choice of vehicle Click to Copy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Mr. Board, Thank you for your 5-star review, I very much appreciate it. I'm glad we helped you find your vehicle. Come see us again soon. Most sincerely, Marsletta Knapp Dealer 956-541-1704 mknapp@tipotexchevrolet.com
In for recalls
I took my truck in for recalls having to do with radio and app upgrades as I understood. My appointment was set for 8 am. I arrived and left my truck as scheduled. I never heard from them until I messaged to inquire on progress, at past 2pm! Several minutes later I get a response telling me my truck is being worked on at that very minute. I never heard back so I messaged again past 4 pm didn?t get the truck back till 6pm. No idea why software updates on the radio take all day or why I have to check in for updates.?!
In for recalls
I took my truck in for recalls having to do with radio and app upgrades as I understood. My appointment was set for 8 am. I arrived and left my truck as scheduled. I never heard from them until I messaged to inquire on progress, at past 2pm! Several minutes later I get a response telling me my truck is being worked on at that very minute. I never heard back so I messaged again past 4 pm didn?t get the truck back till 6pm. No idea why software updates on the radio take all day or why I have to check in for updates.?!
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Mr. Zamorano, I'm very sorry to hear about your experience here. I know it's important to update our customers, and I apologize that you were not updated. I have addressed this with everyone involved. Please reach out to me if there is anything I can do for you in the future. Most sincerely, Marsletta Knapp Dealer 956-541-1704 mknapp@tipotexchevrolet.com
New malibu
Everything was great and very friendly staff. They had the car a was interested in
New malibu
Everything was great and very friendly staff. They had the car a was interested in
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us, Jose! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Most Sincerely, Marsletta Knapp, Dealer, 956-541-1704 mknapp@tipotexchevrolet.com