Courtesy Kia of Brandon

Steve and Zachariya were great to deal with and got me an awesome deal. Thank you

While I didn?t purchase my car here, it?s been a great dealership to take it in for service and maintenance. The service center staff are always helpful, respectful, communicative, and kind.

So courteous, friendly and professional Even when there was a little delay they were mindful and apologized warmly

I was very happy with the appointment process and the service on my vehicle was timely and thorough.

Stope with all the needless upselling on repairs. I don?t need to replace my throttle body, in a lease with 15,000 miles. Show me in the owners manual where replacing (not cleaning) the throttle body is required or even recommended maintenance.

Overall great customer service. They got me the car I wanted for the price I gave them to fit my budget. I highly recommend going through them

They were a very helpful group. Made making the car buying process pretty stress free

Good reasonable timing great communication I gave them the must I could they are an important dealer in my area I w do business with kia anytime

I recently purchased a vehicle from Courtesy Brandon Kia on Friday, the 21st. Less than 20 minutes after leaving the lot, a warning light appeared stating: ?Check Haptic Steering Wheel System.? I was completely shocked, considering this is a 2025 Kia K5 EX with only 7,000 miles. I contacted the dealership on Monday but received no response. On Tuesday, I brought the vehicle in and spoke with the used car manager, David. He briefly inspected the car for less than 15 minutes before returning it to me, claiming the issue was resolved. However, I explained that simply resetting the warning light was not a solution?I needed to know why the light had appeared in the first place, as my primary concern was safety. David then took the vehicle back to service and provided me with a loaner so I could get to work. Later that afternoon, I was told my vehicle was ready for pickup and that the issue was caused by a loose/faulty wire in the steering column, which had been repaired. The very next morning (Wednesday), as I was driving to work, the same warning light reappeared. I immediately called the dealership and left a message for David?no response. I also left a message for the GM, Mr. O?Brien, yet I have not received a call back. David informed me that the vehicle could not be exchanged because it is considered preowned, yet they have been unable to determine why this issue keeps happening. My research suggests the problem is linked to the vibration in the steering column and a malfunctioning lane assist system. As of today, Thursday, March 20, there has been no resolution. I do not recommend purchasing a vehicle from this dealership! The only person I would recommend at this dealership is Zack from finance. He was the best part of this transaction?extremely thorough, informative, and genuinely kind.

Working with Tony and Irvin was amazing. They made the process so smooth and seamless. Answered all of our questions and was patient with us as we like to talk and meet new people. I couldn?t have asked for a better team of folks. So glad we chose Courtesy to make our purchase