Reviews
Outstanding Sales Team
I tried for three and a half weeks to purchase a vehicle from Brandon Ford to absolutely NO avail. The finance manager there said since I had no credit, I would need a huge down payment or a co-signer. Neither which I had. I saw a vehicle on the website of Jarrett Scott Ford of Plant City and rode out there on St Patty's Day. The finance manager at Jarrett Scott Ford also told me I had no credit. Here is the HUGE difference in the two dealerships though....the manager at Jarrett Scott Ford actually took the time to go the extra step and personally called Ford credit and spoke with them directly. I have been at the same job for 28 years, paid off a furniture loan in less than one year and a couple other small things going in my favor. Next thing I know, they came out and said not only did I get the loan on my signature, but I also got the exact vehicle I wanted! I will ALWAYS recommend Jarrett Scott Ford of Plant City and Mike Shelburn who was my wonderful salesman. No pressure buying and they go that extra step for their customers! Great job to the entire team and a huge THANK YOU!!! I am still smiling while driving my 2013 Ford Edge SEL that I have lovingly dubbed "My Black Beauty". <3
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Above and Beyond Service and Car Buying Experience
At a time when service is almost a thing of the past and "above and beyond" is not at all connected to service in most scenarios; I can honestly say that Jarrett Scott Ford has exceeded normal good service and is in the "above and beyond" category. My wife and I bought a 2012 Ford Edge about a month ago from Mark Moclair and he was awesome. Mark made the buying experience very pleasant and we felt that he really cared about us and making sure that we were taken care of. He went to bat for us as far as price negotiation and really did his best to get us close to what we wanted to work with on our trade and the used car purchase. We went to John Sarraco and he explained the finance process and was very thorough and I felt good about the handling of the financing with John's expertise. A couple of weeks ago, my wife noticed a vibration in the driver's side door and it bothered her as she drives the car everyday to work in Plant City. We brought the car in and that is where I met Derrick. Several technicians tried to figure out where the vibration was coming from as my wife has ear's like a rabbit and hears everything. Derrick had to get involved and he did everything except blown foam insulation into the door to stop any movement of parts. He road with me over to my wife's school and let her drive the car to see what she thought. The noise was still there....to her. Derrick took the car back and again took the door panel off and secured everything. The noise went away for a few days and my wife called Derrick and thanked him for his efforts which were truly "above and beyond" The noise came back and today, I brought the vehicle in and spoke with Derrick. I had called him yesterday and he asked me to come in this afternoon, which I did. He checked out what my wife had found in terms of the rubber around the driver's window and he said that he would order a new piece and get the problem taken care of so that my wife would be happy. I truly believe that if more companies had employees like these guys; there would be better feelings about car dealerships in general. I have already told my friends and associates about my experience with Jarrett Scott and how pleased we are with the level of service and customer treatment that we have received. I only hope that Mr. Scott and Mr. Jarrett thanks these gentlemen for giving their company a great reputation in the service and customer care departments. Thank you. Joe and Vickie Galloway
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great people and a pleasant experience!
I have purchased both new and used cars from this dealership and I can honestly say there isn't a nicer bunch of folks that you could ask to deal with. I feel like they are truly there to help and want to keep me and my family a customer for life. In a crazy world of car retail this is a welcome world of calm. Thanks JSF!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2011 Ford F150 purchase
My recent purchase of the F150 from Jarrett-Ford was a pleasant and very smooth experience. Once I decided to purchase the truck the salesman and manager were very accommodating and flexible. Everything went very quickly and I was in and out of there very quickly. Nobody likes to spend hours in the office of a dealership trying to purchase a car. I was very happy with the purchase and the condition of the truck when I picked it up. My son LOVES it!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very friendly customer care
While recently purchasing a truck at Jarrett Scott Ford in Plant City, I met two very helpful employees--Melvin and Leonardo. Whatever questions I had they handled with a smile. Leonardo went out of his way to assist me with a couple of minor issues. Thanks for the great service..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great place to buy a vehicle
The service at Jarrett Scott Ford was amazing! Best prices around too. Highly recommend! Ask for Mike Sessa, he took great care of me. I was very satisfied!! Couldn't be any happier with my new truck!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great place to buy a vehicle
The service at Jarrett Scott Ford was amazing! Best prices around too. Highly recommend! Ask for Mike Sessa, he took great care of me. I was very satisfied!! Couldn't be any happier with my new truck!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mike is hands down the BEST!
I can't find one negative aspect about Mike. With his positive attitude and contagious smile, he made the entire car shopping expeirence exciting and stress free, the way it should be yet so hard to find these days. I love my ford mustang and wouldn't buy a car anywhere else. I recommend Jarrett Scott Ford to every one I know searching for a car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent Service!!!
I recently bought a car here through salesman Mark Moclair and it was a very, very positive experience! I felt cared for as a customer and that my opinion was valued! My father and I knew that we could trust Mark, a former car mechanic with lots of experience and knowledge of cars and their maintenance. Awesome welcoming envirionment and they are quick to respond to quesstions over email or phone! I highly recommend this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mike is hands down the BEST!
I can't find one negative aspect about Mike. With his positive attitude and contagious smile, he made the entire car shopping expeirence exciting and stress free, the way it should be yet so hard to find these days. I love my ford mustang and wouldn't buy a car anywhere else. I recommend Jarrett Scott Ford to every one I know searching for a car!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
