Reviews
Friendly and easy to work finding exactly what vehicle
Friendly and easy to work finding exactly what vehicle you want very happy with my dalemsn
Friendly and easy to work finding exactly what vehicle
Friendly and easy to work finding exactly what vehicle you want very happy with my dalemsn
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I was very impressed by the professionalism, quality and
I was very impressed by the professionalism, quality and attitude displayed by all the people who helped me with my car service. The young woman who was my service representative was notably excellent. It is the kind of relationship that will bring me back to.
I was very impressed by the professionalism, quality and
I was very impressed by the professionalism, quality and attitude displayed by all the people who helped me with my car service. The young woman who was my service representative was notably excellent. It is the kind of relationship that will bring me back to.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
They worked with my budget.
They worked with my budget. We were very adamant about the payment we could afford and they were able to offer it They are very professional through the whole process.
They worked with my budget.
They worked with my budget. We were very adamant about the payment we could afford and they were able to offer it They are very professional through the whole process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Well, it's good to know it was common for motor mounts to
Well, it's good to know it was common for motor mounts to be failing because I saw another review about it.... Oh, wait, it's not common and because I didn't know any better, I fell for it.... I'm a female who just lost her husband to cancer at the age of 45 less than a year ago..... I'm not going to go into everything but they knew the situation and still chose to take advantage of me... I should've known better....that car will tell you everything that goes wong with it. The just wanted more money since I brought in in for a part recall.... The labor cost was over double the amount of the actual parts.. I was told it was going to be 1,500.00 and came out to 1,700.00... now to find out that it probably wasn't even necessary.... I'm livid.
Well, it's good to know it was common for motor mounts to
Well, it's good to know it was common for motor mounts to be failing because I saw another review about it.... Oh, wait, it's not common and because I didn't know any better, I fell for it.... I'm a female who just lost her husband to cancer at the age of 45 less than a year ago..... I'm not going to go into everything but they knew the situation and still chose to take advantage of me... I should've known better....that car will tell you everything that goes wong with it. The just wanted more money since I brought in in for a part recall.... The labor cost was over double the amount of the actual parts.. I was told it was going to be 1,500.00 and came out to 1,700.00... now to find out that it probably wasn't even necessary.... I'm livid.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Rebecca was fantastic.
Rebecca was fantastic. And the entire process in the service dept was streamlined. So happy it’s improved since last year!
Rebecca was fantastic.
Rebecca was fantastic. And the entire process in the service dept was streamlined. So happy it’s improved since last year!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kiran, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. We sincerely thank you for the positive review, and look forward to seeing you again soon!
It took over 20 minutes to get my car from the service
It took over 20 minutes to get my car from the service department after I had paid for my oil change. That is absolutely ridiculous.
It took over 20 minutes to get my car from the service
It took over 20 minutes to get my car from the service department after I had paid for my oil change. That is absolutely ridiculous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Title: Terrible BMW Service – Stay Away!
Title: Terrible BMW Service – Stay Away! Worst BMW service I’ve ever seen. Daniel at San Antonio BMW lied about giving me a loaner car — promised it, then refused. They tried to charge me $2,200 for a BMW 2 Series window repair that’s under warranty, and when I said no, they put many excuses. I own a BMW X5M Competition and a BMW 2 Series, but after this experience, I’d return both if I could. Do not trust San Antonio BMW. — Kemal Kocak
Title: Terrible BMW Service – Stay Away!
Title: Terrible BMW Service – Stay Away! Worst BMW service I’ve ever seen. Daniel at San Antonio BMW lied about giving me a loaner car — promised it, then refused. They tried to charge me $2,200 for a BMW 2 Series window repair that’s under warranty, and when I said no, they put many excuses. I own a BMW X5M Competition and a BMW 2 Series, but after this experience, I’d return both if I could. Do not trust San Antonio BMW. — Kemal Kocak
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Service representative professional and knowledgeable and
Service representative professional and knowledgeable and kept me informed of status of work being done on my vehicle. Work was done in a timely manner.
Service representative professional and knowledgeable and
Service representative professional and knowledgeable and kept me informed of status of work being done on my vehicle. Work was done in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jan, we are glad we could help. Please don't hesitate to reach out if there's anything additional we can do for you.
What a great experience buying from here, ask for Cesar
What a great experience buying from here, ask for Cesar Arrambide for a seamless purchase.
What a great experience buying from here, ask for Cesar
What a great experience buying from here, ask for Cesar Arrambide for a seamless purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
This dealership is top notch.
This dealership is top notch. All employees are amazing and professional. They know the product well
This dealership is top notch.
This dealership is top notch. All employees are amazing and professional. They know the product well
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are so happy to read such a great review about Principle BMW of San Antonio! Please don't hesitate to reach out if there's anything additional we can do for you.