Reviews
Excellent Service
Took car to shop for repairs and the service manager listened to my concerns and took care of my issue right away.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Tommie Black, it's experiences like yours that really keep us motivated! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Very good customer service. They were patient with us as...
Very good customer service. They were patient with us as our car choice was very specific with regard to color, options, etc. The team we worked with was amazing. Thanks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Doug! We're so happy we were able to help you out! We do hope we can be of assistance in the future. Take care!
2015 range rover sport repair of key fob batteries
Simple fix, but sure appreciate the quick turnaround.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Douglas Abbott, it's experiences like yours that really keep us motivated! If you have any further questions, please give us a call. We're always happy to help!
2020 Jaguar
Good experience. Efficient. Amazing price and financing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Julie Peak, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Waste of time
I wouldn’t go to this Jaguar dealership if it was the last one on this earth.I would have gave them zero stars but I could only put one, I happen to come all the way from San Antonio to trade my Zl1 for a track hawk that was there, And from the get go I was treated like crap ,made wait half an hour and then when I called to complain to the sales manager he told me to F off .So if you want to waste your time, hard earned money and experience the worst service of your life , Go down to Jaguar Land Rover in Katy and speak to Daniel Terry, David and their sales manager Daniel Gonzales.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Thomas, We strive to give our guests an excellent experience with they visit us, and we regret to hear yours was less than ideal. We are unable to find your record in our system, so we would love to hear more about what happened. Please reach out to us at the store at at (855) 983-9801 so we can understand your situation better in order to try to come to a resolution.
I definitely recommend Michael Quinones! (Service...
I definitely recommend Michael Quinones! (Service advisor, Land Rover) He is very patient and listens to everything that the customer has to say. He always gets back to you when he say he is. Best customer service in Houston, and everyone is wearing a mask for everyone’s protection. Great dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Isaac T, thank you so much for your positive comments about Jaguar Houston Central! We hope to be of service to you again in the future. Best wishes, Jaguar Houston Central
Survey
Very uncaring and unresponsive service. The employee was too busy on the phone and completely lacked communication skills. Further, when I asked for a manager he was flippant about it and argued with me in front of the manager. The manager failed to give me any feedback about how this was handled.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Timothy Surratt, we're disappointed to hear of the negative experience you had at our location. We hope you are willing to give us another chance. Please reach out to us at (855) 627-5158 so we can work towards a resolution.
Best service department
I have been going to this dealership for 5 years now and they are always prompt, professional and do a great job. Michael Quinones is my service representative and he is the absolute best. I highly recommend this dealership and Michael.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dfishman, thank you for the high star rating! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Excellent Sales/Trade-in
Had done my homework before arriving. Kalani Rose was very professional, not pushy and treated us fairly during our purchase! I can't wait to start driving my Jag!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Chris, we're happy you found our staff to be so supportive during your experience here at Jaguar Houston Central. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Vehicle Service
Mike has great customer service, very helpful and highly recommend!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bree, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!