Reviews
After 6 months, we finally found our car!
We dealt with many dealerships and car sales representatives over our 6 month search. My wife and I cringed when we had to call a new dealership inquiring about possible vehicles. But everyone at Land Rover Jaguar Houston Central that we met were nice and courteous. Isabel answered all our emails, text and calls quickly. We drove 9 1/2 hours to pick up our Audi Q5. Isabel stayed in contact with us on all of our trip even on the way back home. Very pleased with our experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Wow. Thank you very much for sharing these comments, Jorge! We've passed along your kind words about Isabel and our staff to everyone at Jaguar Land Rover Houston Central. We're so happy you found the car of your dreams, and can't wait to have you back! -Your Jaguar Land Rover Houston Central team
Professional and Quick Service
Professional and fast replies to email inquiry...Only downfall is the dealer didn't lean forward to reach out for potential customers who could be persuaded to purchase a particular vehicle or maybe another in their inventory. Would recommend to friends based on initial service/response and vehicle inventory.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Excellent care
One of the reasons my next car will be a jaguar is the amazing service I've been given here
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jaguar Central Houston doesn't service Jaguars!!!!
I just called Jaguar Central Houston's service department to make an appointment to have the (disintegrated) front upper shock mounts replaced on my 2001 XK8 (which only has 21K miles on it), and I was told that they do not work on Jaguars that are over 10 years old!! I asked since when have they not worked on Jaguars older than 10 years, because I have had my 2001 XK8 repaired and serviced at Jaguar Central Houston since 2011. Unbelievable that a Jaguar Dealship doesn't work on Jaguars!!! Well I certainly won't be taking my Landrover to this dealer any longer and will never consider buying a new car from them.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great Experience Dealing with these guys!!!!!!!
We bought our family vehicle from Land Rover central yesterday and I must say we are extremely happy and beyond pleased with the service we received. Donna Watkins, Randy the sales manager and Johnny in finance were a great team, they helped us in the process and were AWESOME!!!! Thank you again Land Rover Jaguar Central.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Customer service
We bought our LR4 from Land Rover central couple of months ago and I must say we are extremely happy and pleased about the service. David Feliciano helped us in all the process and he is the BEST . He still answers our questions and helps us setup appointments for servicing and detailing.Thanks David and LandRover Central.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Customer Service
We bought our LR4 from Land Rover central couple of months ago and I must say we are extremely happy and pleased about the service. David Feliciano helped us in all the process and he is the BEST . He still answers our questions and helps us setup appointments for servicing and detailing.Thanks David and LandRover Central.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mercedes G55
I found the car advertised on Cars.com, and then called the dealership and spoke with Patrick. He seemed very knowledgeable and professional. With me being in New York and the car being in Houston, Patrick suggested having it checked out by a third party - Auto Check of Houston - who were also very professional. To end the process, Patrick was willing to negotiate a deal satisfactory to both parties, and also help in arranging shipping. The deal was done, and I was pleasantly surprised with the vehicle when it arrived a few days later. Thank you. Matt from Long Island, New York.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Beyond Expectations
Recently, I purchased a Jaguar 2015 F-Type from Carson Bryant at this dealership. Overall, this was an excellent experience and I felt well taken care of. Carson Bryant was very knowledgeable in the product and was able to satisfy essentially every concern that I had regarding the purchase of this car. Carson Bryant and this dealership went out of their way to successfully make me happy in all aspects of this purchase. Actually, in my opinion, they went beyond my expectations correcting some concerns that I had that were identified and pointed out to them after I took delivery of the car. They did not have to do this but they did without any hesitation or resistance. How this car looked at the end was as important to them as it was to me - regardless of whether the deal was still open or closed. Bottom line - My happiness was important to them. For this, I am extremely grateful. Randy, the Pre-Owned Manager, was very fair and Vy Nuyen in Finance was very professional. I would strongly recommend Carson Bryant and this dealership without any hesitation.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Top Notch!
Absolutely the best experience we've ever had buying a car. Everyone was just wonderful, they went above and beyond in every aspect of the process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase