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2018 consumer dealer award
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2018 consumer dealer award 2017 consumer dealer award

Reviews

(1,060 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Baytown Hyundai from DealerRater.

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great service

I purchased my car there and keep returning to maintain my car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The perfect auto buying experience!

After going to another Hyundai dealership where I was treated with no respect, told stories about how a car was priced, and after seeing ads that had nothing to do with reality, I really still wanted to buy a Hyundai Sonata. I was definitely NOT going to the dealership I just mentioned, so I tried the Baytown location. I spoke to the Internet sales manager over the phone and asked for the specific car with specific features, which she found was in another town. SHe arranged for me to see it at her dealership that night. By the time I got there it was already 7 pm. I was given a thorough test drive and we closed the entire deal including a trade in 3 hours. I left very happy with my new car. THe other dealer called me the next day and I told him I got my dream car at Baytown Hyundai. Sorry other dealer - Baytown is straightforward, respectful and efficient. Overall an Excellent auto buying experience . By the way, I love my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Wonderful experience.

I bought a brand new 2016 Veloster at the Baytown Hyundai dealership some weeks ago with the assistance of Christopher Brownlee. He was knowledgeable and made the entire process pleasant, quick, and easy. I am so appreciative of the staff and so excited to have my beautiful, new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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New

A good responding sales Department... The sales person Jaenetta havies located and got what what I wanted. And delivered... A very satisfied. New owner. Of a 2016 veloster.my third vehicle perched. From this location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Linda Hammons

I like Baytown Hyundai especially because of staff like Thomas Scott, and of course I cannot forget Christopher Brownlee. I would rather drive an hour to purchase my car from this dealership than go 10 miles elsewhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good balance of my needs and wants

Kim has communicated every step of the way through both purchases of mine at this specific dealer location. Very honest and open and easy to get along with. Kim has great skills balancing needs along with wants and is straight foward. She helps every way possible to make sure the purchase is smooth and with the best reasonable rate. I have always recommended this location because it is always a fun and friendly in and out process. Will purchase more from this dealer in the future and thank you for always answering any questions I have had in regards to my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Outstanding dealership

This is the best dealership I have ever used. Everyone is so helpful & friendly. Also your service department is outstanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best experience ever

My experience with the dealership was excellent. Willie is great.. The financial guy was great also. I have already start telling people about how great my experience was st this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
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Great people, efficient service!

I was able to come in at 7pm, test drive the car I wanted online, and buy it by 10 pm. Great, easy transaction. Kim, the Internet director helped me find the car I wanted online, got it delivered that day, and had it ready for me by 7 when I arrived. Wow! Made a great deal with my trade and no silly haggling.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great Dealership

Professional and respectful sales team. friendly staff. Works with you to get the deal you wanted. Follow up calls made to see if you are having any problem with the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.