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Community Kia

(283 reviews)

Reviews

(283 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Trustworthy and Painless

Let me first begin by saying how happy I am after signing for my new vehicle. Robert Staten was my salesman but I left feeling like I had a trustworthy friend. When we first went over everything his initial quote was, Do not worry Erik, we will take care of you. That was never more true after I left. He explained everything in detail, took his time out to make sure he had answered all my questions and still has followed to check on how things are going. The gratitude did not stop there, From the Sales Manager Victor Smith working out a great deal that worked for both of us on the trade in, and even Sales Manager Terry Jackson following up with delivery and prompt readiness of my vehicle. Overall this was A1 great service and I can not wait to return for a vehicle with my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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First time Kia buyer

I am a die hard Toyota and Lexus customer for the last 30 yrs, but after seeing the newly designed Kia Carnival, I decided to at least test drive it. I was pleasantly surprised by the luxurious feel and spacious design. The options and design exceeded anything offered by Toyota, Honda or Chrysler in the same car class. I'm glad I went out of my comfort zone to look and now I ownan amazing Kia Carnival.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding Experience

I was a first-time buyer, and Ed Morton made sure to fill me in on everything I needed to know. He treated me with the utmost amount of respect and made the process easy and stress free.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Amazing Service Today

I want to let you know if you are in need of service on your car or in the market to BUY a CAR (KIA, Honda or Toyota) - you must absolutely go to Community Kia. I am on my 5th car purchased from the Elswick's, over the last 10 years. SHOUT out to - My amazing Service Advisor @Julie Nelson, took fabulous😀 care of me and my little SOUL today. I told her I needed to work while I was there waiting. She advised me "not a problem, we can do that for you". I had my own table where I was able to work and not miss a beat, for my day. In and out before 10:30am. Roger Elswick & Kim Simmons Elswick you guys have always had am amazing group working with you. THANK YOU both, from a loyal friend and customer.🥇🏅🚗 Monica T Hayman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great service!

All my service needs were taken care of. I'm very pleased with the work my tail light and truck latch all repaired. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I’m very pleased

The whole team a Kia in Baytown was very professional and they were nice and really helped me with my purchase this is my 2nd vehicle and I’m very happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Customer Service

The customer service is great here. All the years I have had my Kia they have always been easy to access and great at getting me the information needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Would highly recommend this dealership

Would highly recommend they’re so kind. They got me out of the dealership fast within maybe a good two hours max. Mooney was such a nice sales rep as well kept me up to date with my car shipment

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Exceptional

They were very pleasant as always. You could not ask for two/ three nicer ladies in service. Three are always very attentive and get you out as quickly as possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Kia soul

This is my second purchase from this facility. I look forward to driving my car for many years. Chris Mooney was very helpful. Thank you for all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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