Cavender Chevrolet

Easiest car purchase ever. James irizarry helped me, i would 10/10 recommend him to anyone . Super nice and answered all my questions thank you so much again I love my new car !!

My wife and I tried to purchase a truck from cavender twice now. But to show i am fair I did help two gentlemen buy trucks from them. The first time we had an issue was 2 years ago. The sales manager cant do math and he tried over charging us for the truck by almost 3 grand. When I told him he forgot thee sales tax savings he got defensive and refused to let me leave. After we left he called and told us he found the discrepancy. At that time I already moved on to another dealer. Today we received help from James. He doesn't listen and can't do math as well. When asked questions he had no answers. We asked to have the side steps removed that were a Dealer Installed add-on. James told us that would be our problem to deal with the over priced $1300 steps that only sell for$1100 from gm. We chose to leave he continued to yell from his desk "dont you want to make a deal?" We said not from you. As we were walking out the manager gio was sitting and the front desk with other employees and were laughing and smiling about what just happened. Gio came up to our car as we were leaving. I told hol the story and that I caught him laughing with James pulled his attitude. To be fair I also told gio I was going to post here and he asked us twice to not do it.

A hard‑earned warning about Cavender Chevrolet (Boerne) I bought a 2022 Ram 2500 Cummins with ~40,000 miles from Cavender Chevrolet in Boerne for $60,000. Four months later, the most honest way I can describe the experience is this: it felt like the dealership rolled out the red carpet to sell me a truck and then yanked it out from under me when the real problems surfaced. What should have been a reliable workhorse turned into a shop ornament—about 2.5 months in the service bay out of my first four months of ownership—and the best “solution” I was offered was a $45,000 buy‑back. You read that right: a $15,000 loss after four months on a truck I barely got to drive. Undisclosed hail damage: the first crack in the foundation The first thing that shattered my trust was discovering hail damage—damage that was not clearly disclosed or explained at the time of sale. Hail damage is not a little cosmetic footnote; on a late‑model diesel—especially a Ram 2500 Cummins—it impacts value, resale, insurability, and pride of ownership. It also begs the question: what else did they downplay or overlook? The sales dance versus the ownership reality I worked with Jimmy Young. During the sale, I heard a lot of upbeat assurances—plenty of smooth talk about condition, confidence, and how right this truck was for me and that Cavender is a "Family". Shortly after, the tune changed. What I needed was candor and accountability; what I got was a vague hope that things would “sort themselves out.” When a salesperson talks like everything’s sunshine and then the clouds roll in the minute you sign, it starts to feel less like a partnership and more like sleight of hand. I’m not here to insult; I am saying that the sales optimism did not match the truck’s reality. A $60K truck that mostly lives on a lift A late‑model Cummins with forty thousand miles should not be a frequent‑flyer in the service department. Yet in my first four months of ownership, my truck was down for roughly ten weeks—more than half of my time owning it. That is not “bad luck.” That is a breakdown of either the dealership’s inspection process, their disclosure, or both. I didn’t buy a hobby project. I bought a diesel specifically because I needed dependability, not a checklist of service appointments and an open tab for rentals, rides, and lost time. The buy‑back “offer” that piles insult on injury When I asked Cavender Chevrolet to make it right, the number I got was $45,000—after they sold it to me for $60,000 just four months earlier. That “solution” doesn’t read like support; it reads like damage control at my expense. Depreciation is real, but a $15K haircut on a truck that spent most of the early ownership in the shop? That is the dealership asking me to underwrite its process failures. A fair resolution would have been a comparable replacement, a truly equitable buy‑back, or a no‑nonsense repair path with loaners, deadlines. Instead, I got a number that essentially told me: “Your problem, your loss.” Communication that never quite takes responsibility Good dealers over‑communicate. They tell you what’s wrong, what’s next, and when. They escalate when timelines start to slip. They connect the dots instead of making the customer connect them. Here, I felt like I had to pull every update, chase every answer, and nudge every next step. I needed ownership; what I got was deflection and a lot of “we’ll see.” If a store wins your business with confident promises, it should double down on that confidence when the vehicle falters. Cavender Chevrolet didn’t. Why the hail matters—beyond looks On a $60K Ram, hail isn’t a small dent in the story—it is the story. It changes what the truck is worth. It complicates your conversations with insurers and future buyers. Don't fall for the "I'm doing the best I can/let me go to work for you/ or salesman xx" like I got from my salesman, Jimmy Young.

Worked with Alan Thomas again. Always a pleasure. He is polite, knows the cars, takes the time to answer any questions, and isn't a pressure salesman. Does his best to please the client.

My service representative was very informative and kept me updated along the process. The facility is clean and very comfortable for waiting. Entire staff was very helpful.

The salesman, Mario, was not trusting. He wanted to monitor my vehicle to make sure I was on my way to the appointment. He was not open about anything. Information had to be pulled out of him. Paperwork, including title, certificates of special sealants for paint and interior was not available. You had the feeling that he was trying to hide something.. The sales contract had an extra $995. charge for paint and interior sealant, that appeared was never applied. He gave us a box of waxes that we would have to apply or have it done every six months that he didn't explain during the signing or before. This was a scam. He was not helpful at all. You had to ask for everything including how to operate the vehicle. When we left with the vehicle, we didn't have copies of the contract; the sealant for the paint and interior; no certificate; nothing. Cavender might have been around along time, but this has been the worst car buying experience that I have had; like buying from some cheap used car lot. Terrible.

Bought a brand new truck from Cavender two years ago with cash, free and clear. Cavender put a Lein on my truck by their words “by mistake, it’s simply a check box”. I have been calling and emailing for the last two years for them to release the lein and they still have not. Be careful when dealing with this establishment. My recourse at this point is legal action.

Mr. Gio should show a little more respect when dealing with one of your customers who, after being lied to multiple times and given the run around on a check for over $28K for a traded in vehicle seven days prior. I hope this review is seen by someone above you. Your lack of professionalism and your lack of customer service has ended my business and my recommendation to anyone in doing business with your dealership in the future.

This is absolutely the MOST horrible place for service. Why am I dropping my vehicle off (with a scheduled appointment) only for them to not even look at the vehicle for 48 hours. Under normal circumstances this wouldn't be a problem, but of course - they don't have rental cars (they are all loaned out). How do I purchase a brand new vehicle and you all don't have the service folks to keep up. I swear if I didn't love the vehicle I would trade this bad boy in and just say screw Cavendar. My friend has a Toyota Tundra and had $2000 worth of work done and it was returned to him in 4 hours. This is simply absurd!

In all honesty, the honesty left the building the moment papers were being signed. Salesmen were personable. Finance got extremely muggy after sharing what I did not want added. However, additions were made which were not covered and Cavender won the prize for stealing money from my pocket which makes me a victim. Even though I tried to reach out the following day, to at least two individuals, their silence and the dealership silence since has been numbing. I thought I could navigate a second round with Cavender on a vehicle, but I lost. I lost big.