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Reviews
I came in with an unusual firmware issue in one of the
I came in with an unusual firmware issue in one of the electrical modules in my Jaguar XE, and left with an unmatched positive experience — and a fully fixed issue (11/10)! Every member of the team here at Jaguar was reasonable, professional, and extremely understanding. From service advisor Dan to service manager Kevin and the technicians, they carefully listened, kept me informed, and explored every option to resolve the problem. They even went above and beyond by contacting manufacturer support to ensure the best solution. In the end, they solved the issue in a very cost-effective way, and I could not be happier. I highly recommend this service center to anyone in need of true professional problem-solving!
I came in with an unusual firmware issue in one of the
I came in with an unusual firmware issue in one of the electrical modules in my Jaguar XE, and left with an unmatched positive experience — and a fully fixed issue (11/10)! Every member of the team here at Jaguar was reasonable, professional, and extremely understanding. From service advisor Dan to service manager Kevin and the technicians, they carefully listened, kept me informed, and explored every option to resolve the problem. They even went above and beyond by contacting manufacturer support to ensure the best solution. In the end, they solved the issue in a very cost-effective way, and I could not be happier. I highly recommend this service center to anyone in need of true professional problem-solving!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Artem, we're overjoyed to hear about your seamless experience at Jaguar Jacksonville! It's fantastic to know our team went above and beyond to resolve the issue efficiently. We truly value your recommendation and look forward to assisting you in the future! Safe travels in your Jaguar!
Customer service: Nine.
Customer service: Nine.Eight 9.8 Maintenance Nine.Eight 9.8 Loaner/ Transportation Nine. Nine 9.9 Wonderfully experience
Customer service: Nine.
Customer service: Nine.Eight 9.8 Maintenance Nine.Eight 9.8 Loaner/ Transportation Nine. Nine 9.9 Wonderfully experience
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cliff, thank you for your business and feedback! The Jaguar Land Rover Jacksonville team is truly grateful for your support.
1st Class professionalism in every way.
1st Class professionalism in every way. The superb service matches the caliber of the automobiles.
1st Class professionalism in every way.
1st Class professionalism in every way. The superb service matches the caliber of the automobiles.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
There is nothing better than a great review. Thanks for giving Jaguar Land Rover Jacksonville your business!
Mary and the dealership are always top notch service we
Mary and the dealership are always top notch service we have to have done. She is very knowledgeable.
Mary and the dealership are always top notch service we
Mary and the dealership are always top notch service we have to have done. She is very knowledgeable.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carolyn, we're glad to hear Mary and our team provided top-notch service at Jaguar Land Rover Jacksonville. Thank you for your business!
It was a great experience for me I will go back in the
It was a great experience for me I will go back in the future or to buy
It was a great experience for me I will go back in the
It was a great experience for me I will go back in the future or to buy
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are proud to have earned your repeat business! Thank you for choosing Jaguar Jacksonville and for taking the time to leave a positive review. See you next time!
Daniel in service was extremely helpful and knowledgeable
Daniel in service was extremely helpful and knowledgeable of his job. He took the time to explain and went above and beyond what I expected.
Daniel in service was extremely helpful and knowledgeable
Daniel in service was extremely helpful and knowledgeable of his job. He took the time to explain and went above and beyond what I expected.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive feedback about Daniel! We’re thrilled to hear he exceeded your expectations. We’ll be sure to pass along your kind words to him. We look forward to serving you again at Jaguar Land Rover Jacksonville!
Daniel was very nice and very helpful.
Daniel was very nice and very helpful. Explain everything and help with a ride home.
Daniel was very nice and very helpful.
Daniel was very nice and very helpful. Explain everything and help with a ride home.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for choosing Jaguar Land Rover Jacksonville and highlighting Daniel's premier customer service! Safe travels ahead!
Very efficient service.
Very efficient service. Quick diagnosis and expedited completion with our having scheduled travel plans. Thanks
Very efficient service.
Very efficient service. Quick diagnosis and expedited completion with our having scheduled travel plans. Thanks
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is terrific to hear that the team took care of you and your vehicle! Thank you for choosing Jaguar Jacksonville and for sharing your experience.
Great service.
Great service. True to their word. Always communicates each step of the process. Would recommend to friends.
Great service.
Great service. True to their word. Always communicates each step of the process. Would recommend to friends.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Julius, we are happy to hear that our service team continues to meet your expectations! Thank you for your business and confidence in our work. We look forward to your next visit to Jaguar Jacksonville!
I took my vehicle in for a scheduled service and my
I took my vehicle in for a scheduled service and my service advisor, Dan, had not documented my concerns. I spoke with my service advisor back in April and discussed several dents & scratches on the paint. He failed to contact the necessary parties for repair and failed to communicate the need for a loaner vehicle. I live 3 hours away from Jacksonville. I was told that I would need to come back next month, July 7th, for the rest of the service to be completed. I voiced my concern for the poor customer service and it wasn’t taken seriously. The service advisor could care less! He acted as if he was hearing my concerns for the first time. I would advised anyone to purchase their vehicle from a dealership that respects and appreciates All of their customers. Land Rover of Jacksonville, FL employs staff who does not!
I took my vehicle in for a scheduled service and my
I took my vehicle in for a scheduled service and my service advisor, Dan, had not documented my concerns. I spoke with my service advisor back in April and discussed several dents & scratches on the paint. He failed to contact the necessary parties for repair and failed to communicate the need for a loaner vehicle. I live 3 hours away from Jacksonville. I was told that I would need to come back next month, July 7th, for the rest of the service to be completed. I voiced my concern for the poor customer service and it wasn’t taken seriously. The service advisor could care less! He acted as if he was hearing my concerns for the first time. I would advised anyone to purchase their vehicle from a dealership that respects and appreciates All of their customers. Land Rover of Jacksonville, FL employs staff who does not!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about your experience with our service department. It's disappointing that we didn't meet your expectations, and I apologize for any inconvenience caused by the lack of communication regarding repairs and a loaner vehicle. We value all feedback as it helps us improve, so please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, Kevin Coughlin - Service Manager - 904-642-1500 x140