Bennett Chevrolet

If a lower review was available I would have put it in. Recently my Chevy Equinox broke down on I-95 by St. Marys. I had it towed to Bennett Chevrolet. WORST mistake I have ever made. I was 4 hours away from where I live and after conducting a check on TUESDAY, the service manager, Andy Bob, told me "good news and bad news. The bad news it is the water pump, the good news is we have one in stock and it could be done by the next afternoon - Wed." I told him okay and proceeded to go to Enterprise and rent a car. I also told him my days off are Tues and Thurs and I would drive up on Thurs to pick it up. "Definitely will be done by then" he said. I called then Wed afternoon. At this point he said "we just got the part in and he will work on it after lunch". What? He told me the part was in stock but okay. No word so I called back on Thurs. SAME answer. "Oh the mechanic is just starting to work on it, definitely should be done this afternoon". No word that day. I called Friday morning and he said the mechanic JUST started working on it and it will be done this afternoon. At this point my husband called Friday afternoon as again we had not heard anything. This Andy Bob told him at THAT point that he pulled the mechanics off my car because he had seven cars in front of him and it wasn't even close to being finished. I then had to extend my rental yet again. By Monday my husband was furious and left at 4am to drive up there. This Andy Bob then told him it hadn't been worked on. Well my husband, having driven hours up there said he's not leaving. They THEN informed him it hadn't been worked on AT ALL and they could complete by noon. He was then informed at noon that it wouldn't be done until 3pm. My husband was flabbergasted. He was THEN informed at 3:30 they had put it in without adjusting the timing belt accurately and would have to do it AGAIN. They then offered him a RENTAL CAR because they didn't think it would be done before they closed!!!!! "Oh you expect me to drive 4 hours back home and then take another day off tomorrow and drive 4 hours back to pick up the car IF and WHEN it gets done and then turn around and drive 4 hours back home?! " xxxxx unbelievable!! I have never in my life had to deal with such an unorganized, imbecilic group of people in my life. I deal with the Chevrolet dealership where we live and have for the last 20 years gotten wonderful service, great managers who COMMUNICATE honestly and amazing customer service. At one point before all this happened I honestly thought about purchasing a new vehicle from Bennett but I would NEVER go back and NEVER recommend this place to anyone!

WE CANnOT SPEAK HIGHLY ENOUGH OF BENNETT DEALERSHIP IN kingsland, GA. No pressure sales by Lane, and incredible customer focus by Manager, Scott. He truly cares about his customers. Best dealership we have ever bought a car from!

If a lower review were possible I would have used it. I recommend staying far away from this place. Took a truck in by tow truck for a oil pressure code, got a repair done that may or may not have been needed and told you have some oil pressure issues you need to have looked at when you get home, 500 miles away. An hour later the motor starts knocking and loosing power. Then after asking the service manager to speak to a general manager or owner he claims "the buck stops with him". Spoke to another manager in sales? He was supposed to get the owner back in touch but has gone radio silent. They even put it on the paperwork to drive the truck with an oiling issue.

My husband purchased a truck from these guys based on my and my family’s recommendation. After owning the truck for less than a year, it started making this horrible knocking sound from the engine. After finally getting a response, he dropped the truck off with them where they had it for a month. He called numerous times and could not get a call back. After I called to speak to the salesman that my family knows personally, we got a response that they fixed the truck and he could pick it up. Immediately after starting the truck he realized that the issue had not been fixed AND he found a dent and scratch at the hood of the truck caused by the dealership. The engine cover was also scratched. We had no choice but to keep the truck at that point because we were leaving that week for our wedding and then honeymoon. He has attempted over and over to call and they will not even answer the phone to him. I was advised that they have caller ID and can only assume that they are ignoring his calls. We have been nothing but kind and patient with this dealership and now we have no choice but to pursue further action on this them since they don’t have the courtesy to respond to our calls. I would never recommend them to anyone else.

My husband purchased a truck from these guys based on my and my family’s recommendation. After owning the truck for less than a year, it started making this horrible knocking sound from the engine. After finally getting a response, he dropped the truck off with them where they had it for a month. He called numerous times and could not get a call back. After I called to speak to the salesman that my family knows personally, we got a response that they fixed the truck and he could pick it up. Immediately after starting the truck he realized that the issue had not been fixed AND he found a dent and scratch at the hood of the truck caused by the dealership. The engine cover was also scratched. We had no choice but to keep the truck at that point because we were leaving that week for our wedding and then honeymoon. He has attempted over and over to call and they will not even answer the phone to him. I was advised that they have caller ID and can only assume that they are ignoring his calls. We have been nothing but kind and patient with this dealership and now we have no choice but to pursue further action on this them since they don’t have the courtesy to respond to our calls. I would never recommend them to anyone else.

I bought my 2023 Cevy Equinox in July 2022. Emmitt Necaise made everything so easy. I wasn't planning on buying that day but it seemed like every time Equinox's were delivered they were gone witin a day ot 2. I wanted a different color than what I got. But it was a very hard color to get. And they only made it for 2023. He the model I wanted in White Pearl coat and I bought it. told him I was not trading in my van and wanted to donate to the VFW becauae it had a lift for a heavy duty scooter and the scooter, too, Emmitt helped me with it because he is a member. He answers questions whenever I have them. He is extremely knowledgeable on details of the all models of the cars and will find out if he doeesn't. Same thing with Rick Crisco. He made the financing proces very easy. Everyone there is very friendly very polite and very professional. Not pushy at all. They treat you like family. When I buy my 2024 or 2025 it will be Emmitt who will sell it to me. Emmitt won't push you to buy something you can't afford or don't really want. All the salesmen,service staff and mechanic's there are wonderful. They genuinely care. My friend who was with me wound up going back several days later and bought a car from Emmitt.

My husband and I brought our jeep in for an oil change and they had it in and out very quickly for us. Their customer service was so great we brought our Mazda in the next week for servicing and again they had us in and out. Everyone was very friendly there.

I?ve been in your dealership/shop. Three times in the last three weeks. Everyone was very professional and courteous. They explained in as much detail as possible as well as showed me what the issue(s) were. I couldn?t have asked for better service!

Continued to pursue repair diagnosis. Provided loaner auto during repairs. Appears repaired. Easy to work with.

The ONLY place to work on my vehicles. Just had a catalytic converter installed on my daughters vehicle. Tracie along with her team accomplished exactly what I wanted. All of Bennett’s certified mechanics, part’s department and Tracie, Robert, Howard, managing device are fantastic. Priced right for no return work!!!! David Nevin, Donna, and Rick Crisco sales manager run one great company!!! Thanks to all!!!!!