CBG GMC

Had air put in my tires and the tech damaged the valve stem by pushing the gauge too far in. Went back because the tire pressure was getting lower as I drove. They heard the hissing and said they didn't have anyone around for the day (around 1:30) to fix it, very poor business practice.

Scott in service and the mechanic went far and beyond to correct my problem. Always friendly and get me in quickly to fix my problem.

Took my Yukon in for fuel injection repair. They kept my vehicle for nine and a half weeks and never did anything to fix it. During repeated phone calls, we caught Scott Blackman in one lie after another. When we would confront him about his lies, he would backtrack his stories and come up with excuses. Reported all this to GM whom we have an extended warranty with and they confirmed that Scott was not following through on his end anything that needed to be done in order for GM to pay. Dishonest and incompetent! Prior to this, I had a tail light go out and asked him to replace it. After picking up my Yukon, the light was still out. He never changed it and lied and said that he did. Again, dishonest and incompetent!

Bought a used 2014 Buick Verano, in less than a year from purchasing the hood turned very dull and clear coat appeared to have scratches all over it, then the top, and trunk. After bringing to a paint specialist, it was determined the paint was the original manufacture paint however the clear coat was basically gone. I brought in and spoke with my sales person Wilson which routed me to the Service Manager. Immediately upon laying eyes on my car, the sales manager agreed it was clearly a manufacturer issue. He took pics. Needless to say they ALL dropped the ball on my complaint and nothing was ever done and it gets worse everyday. I tried following up several times because someone was flying in and they wanted me on standby incase I needed to bring in. They got the days mixed up when I called to check the status. It was one excuse after another.

As I live in almost 100 miles from this dealer I inquired online. I asked if there was any room on the price as it seemed high for vehicle with a low trim level and high mileage. I was told : "Wilson Rougeau Price is a reduced price, and is best we can do." so I did not pursue the matter further.

Brooke was very helpful with informing me of service that was needed on my 2016 Denali and scheduling an appointment. The service crew was very professional.

I was very pleased with the deal we made on my "new" 2014 GMC Sierra. It was just as advertised. No pressure, no hype and no rush from the sales staff. Everyone there was courteous, professional and helpful. Thanks especially to Mr. Wayne and Ms. Kelly for their assistance and for making the experience worth the hour and a half drive from Lafayette!

I was being assigned to a project in Billings, Mt and needed a type of vehicle that could handle any type of weather and road conditions. And I needed it fast. With Gary Blackman's help, my needs were filled with the purchase of a 2012 GMC Yukon XL 4 wheel drive. Drove the 1800 miles from Lake Charles to Billings without any problems. What snow and ice I did encounter was easily traversed. Just want to say thanks Gary for a great vehicle.

I recently purchased a GMC Arcadia from CBG and was very pleased with the experience.

I recently purchased a used Buick Verano from CBG Buick in DeRidder, LA and I could not have asked for a better car buying experience. My salesperson, Lauren, was very kind and patient with me and worked quickly to find a car that met my specification. She worked with me to get a fair trade in value and to get my monthly notes where they needed to be. I would definitely recommend CBG to my family and friends.