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Master Chevrolet

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (160 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (160 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great service center

They were great. Explained the recall and what the process, provided me a time for how long the update and oil change would take, asked if I had any questions. Done exactly what they promised!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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General Service

We have always been treated cordially at Master Chevrolet--Mark,Jason--sales staff and Justin and Vaughn in Service. They always addressed our needs and concerns and were always helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service

Great service! Vaughn Hester did an outstanding job assisting me and getting my 2015 Colorado serviced. Thanks again for the outstanding support and service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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A very professional & clean facility & great svc.

Service Manager Ronnie Brannan, performed his task of getting all of my info. & explain what the service would include in a most professional manner. My wait time was well within the limits of other dealers wait time. He also helped me update my new I-Phone on my Blue Tooth. Great service. Hal Lang

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

Our sales consultant, Adam Rodriquez, was very patient, courteous, and knowledgeable about the products he was selling. He was not pushy nor aggressive which was very much appreciated. I wasn't sure what I wanted to buy and Adam answered my questions as we were walking through the lot. I would return to Masters for future purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Do not schedule an appt as it makes no difference

I made an appointment, arrived a few minutes before hand, only to wait until others that just drove in w/o an appointment minutes before I did were serviced. My vehicle waited for 2 others to be taken back prior to my service. I will no longer "schedule" an appointment as it makes no difference. Then while out on errands Saturday, the tire pressure sensor malfunction light came on. So yet another trip to the dealer. Yes, this one was handled quickly as my husband said he only waited about 10 minutes yet it was another trip to service that should not have been necessary. The service personnel are friendly and courteous.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Service Manager and Service

Justin Hartley was the Service Manager I dealt with and, as usual, he did and excellent job. Justin was knowledgeable, pleasant and polite, and very receptive to making sure my concerns about the potential damage to my SRX were properly dealt with. I've worked with Justin for the two years that have passed since I bought my SRX from Masters and every occasion has been a most satisfying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Justin did a great job explaining the recall on my Silverado and even gave me a loaner because the "fix" could take up to 3 hours. Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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A Family Dealership!!!

We couldn't ask or find better service, treatment, facilities, or staff at Master! We will continue to purchase all of our vehicles in the future from Master, and Master only!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2011 Chevy Silverado Crew Cab 4X4

I just recently purchased a 2011 Chevy Silverado Crewcab LT 4x4 from Masters Chevrolet in Aiken SC. The sales associate, Joe, was very knowledgable and helpful in my search for my truck. I feel I got a great deal for my trade-in and overall price of my truck. I would highly recommend them to anyone in the market for a new or pre-owned vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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