Reviews
Very unorganized and unprofessional!
Very unorganized and unprofessional! Sold .e a car dragged my credit then changed their mind and toke the car back! Its a waste of time!
Very unorganized and unprofessional!
Very unorganized and unprofessional! Sold .e a car dragged my credit then changed their mind and toke the car back! Its a waste of time!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Team was great and knowledgeable and polite.
Team was great and knowledgeable and polite. Service was fast and great also, minimal waste time
Team was great and knowledgeable and polite.
Team was great and knowledgeable and polite. Service was fast and great also, minimal waste time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Marva was absolutely fabulous!
Marva was absolutely fabulous! She worked so hard to help me get into a vehicle. She was kind and professional. Definitely recommend her to anyone
Marva was absolutely fabulous!
Marva was absolutely fabulous! She worked so hard to help me get into a vehicle. She was kind and professional. Definitely recommend her to anyone
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I work in a service industry, so experience is a very
I work in a service industry, so experience is a very important factor in my decision. The team at John Thornton is second to none.
I work in a service industry, so experience is a very
I work in a service industry, so experience is a very important factor in my decision. The team at John Thornton is second to none.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My experience was great everyone there was really nice.
My experience was great everyone there was really nice.I would recommend John Thornton to my friends and family Grant was really good.
My experience was great everyone there was really nice.
My experience was great everyone there was really nice.I would recommend John Thornton to my friends and family Grant was really good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Unfortunately our worst buying experience ever.
Unfortunately our worst buying experience ever. Too many other good dealerships out there to settle for being treated poorly by this one. Take a hard pass.
Unfortunately our worst buying experience ever.
Unfortunately our worst buying experience ever. Too many other good dealerships out there to settle for being treated poorly by this one. Take a hard pass.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
From the time I walked in the door to leaving with my new
From the time I walked in the door to leaving with my new 2026 Chevy traverse RS was the best customer service that I have experience in years! This was the second vehicle that I bought within two months due to my first vehicle was totaled out by an accident not my fault. So coming back to Thornton Chevrolet was not even a thought. It was just an experience again.. starting with Clyde who is my salesman on my first 2025 traverse and then two months later on my 2026 traverse was just one of the best individuals that I met. Then there was Courtney after going to finance one of the best finance people that I’ve met that looked out for me and not for the company was Kevin. Then there was Courtney, who walked me through all the apps and made the first OnStar call. All I can say is what an extra extraordinary team.!
From the time I walked in the door to leaving with my new
From the time I walked in the door to leaving with my new 2026 Chevy traverse RS was the best customer service that I have experience in years! This was the second vehicle that I bought within two months due to my first vehicle was totaled out by an accident not my fault. So coming back to Thornton Chevrolet was not even a thought. It was just an experience again.. starting with Clyde who is my salesman on my first 2025 traverse and then two months later on my 2026 traverse was just one of the best individuals that I met. Then there was Courtney after going to finance one of the best finance people that I’ve met that looked out for me and not for the company was Kevin. Then there was Courtney, who walked me through all the apps and made the first OnStar call. All I can say is what an extra extraordinary team.!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service and communication.
Great service and communication. Maintenance work was actually done before estimated time. And was not hesitant on letting me know it's ok to come back if I'm still having issues or my problem was not resolved.
Great service and communication.
Great service and communication. Maintenance work was actually done before estimated time. And was not hesitant on letting me know it's ok to come back if I'm still having issues or my problem was not resolved.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I'm extremely pleased with the way I was treated at John
I'm extremely pleased with the way I was treated at John Thornton Chevrolet, when I bought a used pickup truck in September, 2025. I purchased a used vehicle, 2023 F150, and the negotiations went rather smoothly. We were able to agree on a price that pleased us both... I felt I gave a fair offer, and they agreed they could make a reasonable profit. I think we were both pleased with the deal. The F150 was in great shape; they did a great job on preparing the vehicle for sale (tires, maintenance, detailing, etc.) Anthony McFarlin handled my deal; he was excellent...
I'm extremely pleased with the way I was treated at John
I'm extremely pleased with the way I was treated at John Thornton Chevrolet, when I bought a used pickup truck in September, 2025. I purchased a used vehicle, 2023 F150, and the negotiations went rather smoothly. We were able to agree on a price that pleased us both... I felt I gave a fair offer, and they agreed they could make a reasonable profit. I think we were both pleased with the deal. The F150 was in great shape; they did a great job on preparing the vehicle for sale (tires, maintenance, detailing, etc.) Anthony McFarlin handled my deal; he was excellent...
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had an excellent experience working with Marva at John
I had an excellent experience working with Marva at John Thornton Chevy. She was professional, knowledgeable, and genuinely cared about making the process smooth and stress-free. Highly recommend asking for Marva if you want great service and attention to detail!
I had an excellent experience working with Marva at John
I had an excellent experience working with Marva at John Thornton Chevy. She was professional, knowledgeable, and genuinely cared about making the process smooth and stress-free. Highly recommend asking for Marva if you want great service and attention to detail!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car