Reviews
WORST car buying experience ever!
WORST car buying experience ever! First and foremost, we discovered that the rear brakes did not work in the vehicle we purchased. Additionally, some "policies" they have, seem to be exclusive to this dealership, because it was the first time in the 30 years we've been buying vehicle, this happened. If we could have found another vehicle anywhere else, like the one we were buying, we would have walked away. No make that RUN away. Finally were promised by two different employees, Paul Stith and the sales manager, Patrick I believe, that never happened. I guess when the next closest dealership is 4 HOURS away and you're the only dealership in the state, you can treat people any way you like. We were VERY disappointed, to say the least! ****UPDATE**** Interesting that Ferrari would blame Toyota when it was last serviced AT Ferrari Maserati of Atlanta on 11.30.22
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We do regret that Mr. and Mrs. Mitchell were so unhappy with their recent purchase. Our goal is to always provide both the best product and best service to every customer we come into contact with. . The vehicle was from our service loaner fleet and had been serviced by an OEM Toyota facility regularly for the duration of our ownership. I offered our apologies and was willing to pay for any needed repairs. Mrs. Mitchell also asked for an owner’s manual, which we have ordered. We are also happy to request the complete service history from the dealer that completed each and every needed service for their records. We do, as a company policy, require funds submitted as an actual “DRAFT” from a third party source to clear the bank before we release the vehicle. Drafts are NOT CERTIFIED FUNDS and can be declined. We reserve the right to be guaranteed payment before we deliver our vehicles. I am sorry that was a point of contention, but it was a policy that was made clear from the beginning. The Manual will be sent to the Mitchell's as well as our most sincere apologies for falling short of providing the best product and best service possible. Kindest Regards, Patrick Jolley
Again, we are sorry you feel this way. Your owners manual has been processed through the local Toyota Dealer and will be sent to your home. May we inquire if you have a copy of the repair order from the ASE certified shop in regards to the brake repair so that we can refund any expenses you incurred?
My wife, Rosie and I had a first class experience with
My wife, Rosie and I had a first class experience with Paul. He did not pressure or hard sell us at all, He was informative, generous with his time and answered all of our questions - more than once! The entire sales process was actually a pleasure. Robbie was terrific as well. Doing business with him put us at ease with our decision making. We are now customers for life! Rosie & Greg Irwin
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Paul was extra helpful and polite.
Paul was extra helpful and polite. Very professional and friendly! We would do business with him again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Paul Stith was wonderful!
Paul Stith was wonderful! Facility was very nice and comfortable. Highly recommend! Wonderful experience! We came from out of state and do not regret it!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Paul is an excellent person who took care of me and had a
Paul is an excellent person who took care of me and had a wonderful buying experience with Maserati QP, One unique quality i appreciate in Paul is he provides very accurate information about any question related to the Maserati cars and very knowledgeable person on cars, I will definitely buy my next car again from Paul
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Mike is fantastic!
Mike is fantastic! Can't wait for the next purchase ordered too! Thank you guys!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Paul, did a great job.
Paul, did a great job. He stayed in constant communication with me through the entire process. He made purchasing a car easy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Paul was professional and took care to explain the trade
Paul was professional and took care to explain the trade in and got better financing for me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The best words I can think of is that I had an awesome
The best words I can think of is that I had an awesome experience! Dan Buriss did an outstanding job for me. There is nothing more I can say —what an outstanding man ! The folks in Service answered all my questions and got back to me when I asked them to —what more can I say I am so happy with my new vehicle from you folks.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Paul was very professional and took good care of me
Paul was very professional and took good care of me throughout the buying process. I highly recommend Paul for your next purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car