Fairview Ford Sales, Inc.

They will say anything to get you to sign and then ypu find out they lied and the whole place is in on it .now they won't return calls and have attitude over not being honest. !!! I still need my key the salesman agreed to !!!

I am writing this review to warn potential customers about the abysmal service I received at Fairview Ford for my 2021 Ford EcoSport Titanium. My experience was a nightmare of incompetence, dishonesty, and a complete lack of accountability. The issue began with a critical recall on the oil pump tensioner belt, which Ford announced in December 2023. It took an unacceptable 20 months for the parts to become available. On August 11, 2025, I finally brought my vehicle in for the recall work. At that time, it was in perfect running condition—no misfires, no check engine lights, nothing. On August 22, I picked up my car. I drove it home and parked it for the weekend. On Monday morning, August 25, I started the car to go to work, and it was immediately misfiring, with the check engine light glaring at me. I took it straight back to Fairview Ford. Their diagnosis was that it needed new spark plugs and that a coil boot was damaged. causing an arc down the side of the plug. This is where the dishonesty began. I agreed the plugs could be changed, as the car has 80,000 miles, but I knew the issue was caused by their technician's faulty work during the recall service. Felipe, the service manager, said he put new “courtesy" plug. I told them to put it back together, and immediately drove it to my trusted independent mechanic. My mechanic pulled the plugs and boots 30 minutes later and confirmed my suspicions. The coil boots were all perfectly fine. The misfire and check engine light were gone simply because the Fairview Ford technician had re-installed the old plug and boot correctly this time before I drove off. Furthermore, the "new" plug Felipe claimed to have installed was a lie—I have the old plugs that were removed by my mechanic, and it's clear none of them are new. As I was present when he removed the boots and plugs. Fairview Ford's service department created a problem that didn't exist, and then lied about the work they did. All the had to do is say the coil boot came loose and we fixed it we recommend plugs. They didn’t have to blame the technician we are all human and make mistakes. This dealership does not stand behind its service, and this has been proven time and time again. The broader issue with Ford's 20-month delay on a critical engine part is a separate, but related, frustration. I have an active California Lemon Law case against Ford Motors, handled by strategic Legal Partners, who have been excellent. Ford will likely be buying this vehicle back. Regardless, I would strongly advise everyone to avoid Fairview Ford for any service or vehicle purchase. Their lack of integrity is astounding.

Do Not Trust Fairview Ford Service Department Rating: ★☆☆☆☆ I am writing this review to warn potential customers about the abysmal service I received at Fairview Ford for my 2021 Ford EcoSport Titanium. My experience was a nightmare of incompetence, dishonesty, and a complete lack of accountability. The issue began with a critical recall on the oil pump tensioner belt, which Ford announced in December 2023. It took an unacceptable 20 months for the parts to become available. On August 11, 2025, I finally brought my vehicle in for the recall work. At that time, it was in perfect running condition—no misfires, no check engine lights, nothing. On August 22, I picked up my car. I drove it home and parked it for the weekend. On Monday morning, August 25, I started the car to go to work, and it was immediately misfiring, with the check engine light glaring at me. I took it straight back to Fairview Ford. Their diagnosis was that it needed new spark plugs and that a coil boot was damaged. causing an arc down the side of the plug. This is where the dishonesty began. I agreed the plugs could be changed, as the car has 80,000 miles, but I knew the issue was caused by their technician's faulty work during the recall service. Felipe, the service manager, said he put new “courtesy" plug. I told them to put it back together, and immediately drove it to my trusted independent mechanic. My mechanic pulled the plugs and boots 30 minutes later and confirmed my suspicions. The coil boots were all perfectly fine. The misfire and check engine light were gone simply because the Fairview Ford technician had re-installed the old plug and boot correctly this time before I drove off. Furthermore, the "new" plug Felipe claimed to have installed was a lie—I have the old plugs that were removed by my mechanic, and it's clear none of them are new. As I was present when he removed the boots and plugs. Fairview Ford's service department created a problem that didn't exist, and then lied about the work they did. All the had to do is say the coil boot came loose and we fixed it we recommend plugs. They didn’t have to blame the technician we are all human and make mistakes. This dealership does not stand behind its service, and this has been proven time and time again. The broader issue with Ford's 20-month delay on a critical engine part is a separate, but related, frustration. I have an active California Lemon Law case against Ford Motors, handled by strategic Legal Partners, who have been excellent. Ford will likely be buying this vehicle back. Regardless, I would strongly advise everyone to avoid Fairview Ford for any service or vehicle purchase. Their lack of integrity is astounding.

Just finished purchasing a ‘24 Bronco and I had the most pleasant experience purchasing a car I’ve ever had; and as a person in their mid-forties, I’ve been to a few dealerships in my time. When initially reaching out to Fairview I was put in touch with Joe Perez who was more than happy to listen to my situation, specifics of the Bronco I wanted and ultimately where I needed to be price-wise…. All of this while accommodating my busy schedule and working with me remotely to get to where we needed to be. Once we got the details dialed in, we turned our attention to locating the specific vehicle I wanted; which to my surprise was incredibly difficult to find. Discouraged a little, Joe assured me that he would do everything he could to find exactly what I was looking for….. And within a day, he did. The visit to the lot was nothing short of awesome. Everyone I interacted with was great, talkative and really made me feel at ease. But of all of the additional accolades I could continue to add here, the one that really stood out was their efficiency. I was there for an hour and half…. And that’s with a test drive. Which if you’ve been to a dealership, you know is an incredibly short time in comparison. I would absolutely recommend these folks if you’re interested in a new Ford. Their willingness to accommodate my busy schedule and efficiently get things done remotely speaks volumes to the extent they are willing to go to help you. Give ‘em a shot. And ask for Joe Perez and Jesus Monroy when you go.

Do not ever go to Fairview Ford In San Bernardino!!!!! The hottest garbage all in one place. So, I was having trouble with my car and the transmission. I brought my car in for a transmission issue and a battery issue and a horrible car issue. I told them at the dealership that I'm having transmission trouble meaning my car goes into neutral when I'm trying to accelerate. I went to my mechanic who diagnosed the problem and I told stupid Francisco at the dealership what the problem was with the transmission. I was told it was just the battery and that everything should be fine and to go back if there's another issue. Well guess what you dumb stupid ignorant service people? I'm still having the same issue with my car!! So, now I'm still having the same transmission issue after I paid for rental car for 5 days. This is one of the worst dealerships on the planet and do not go here because I guarantee if you bring your car in broken after they fix it it will still be broken because they don't know what they're doing. I will be calling the Ford corporate office and letting them know that my car is still unsafe to drive after they supposedly fix it. I am so angry and enraged because this is xxxxxxxx!! Apparently, you cannot test the transmission so they didn't check the transmission and my car is still going into neutral when I accelerate. They chose the wrong person to mess with and I promise I will get my way when the people who checked on my car and the person who told me it was okay are fired. It makes me really angry because these are the people who are supposed to know what they're doing and they have no idea. It just is horrible and awful and disgusting and Despicable the people at this dealership. I told them to check the transmission because it wasn't working. Then the dumb guy Sergio told me that they do not listen to the advice of other mechanics so they did not check my transmission. Dumb idiotic Sergio and Francisco you are hot garbage and I hope you get fired. This is the worst Ford dealership and the worst people and the dumbest people because their IQs are definitely lower than their age.

The service department is trash. You can make an appointment and go the day of the appointment. Then you find out they don’t have availability until two months from now. Why would the website even give you a choice if theirs no availability. Complete waste of time!

These are the type of dealerships I like to work with over the years I have purchased cars from dealerships and most are shady and rude after they are finished being pushy to make a sale not here, 0 pressure to buy from them we talked about the deal straight up they worked on it to tell me if they can make it work or not and that was that. end result they were in a good mood and I bought a Bronco from them.

It was an honor to work with Christian Leyva he was a real professional and the rest of the crew thank you James Dove Palm Desert ca

Outstanding service at Fairview Ford. After wasting 4 hours at Sunrise Ford trying not to get ripped off, we went to Fairview Ford. Short and sweet, no haggling or back and forth and we left with an amazing deal on a new Explorer. Go see Gary Abajian at Fairview Ford. The entire crew there was fair and honest.

Huge thank you to service manager Mike M. & services tech Emilio who went above and beyond to corrected my vehicle issues. There was a minor hiccup and miscommunication but Mike handled it right away and was very professional which I appreciate. Emilio followed through with the service needed until the end, I was grateful for that and the communication we established.