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Crown Chrysler Dodge Jeep of Cleveland

(779 reviews)
2023 state dealer award
View 16 awards
2023 state dealer award 2023 state dealer award 2023 state dealer award 2023 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(779 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Chrysler Dodge Jeep of Cleveland from DealerRater.

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Jacob was great to work with.

Jacob was great to work with. Very knowledgeable about the product and his company. Very easy to communicate with and reach at any time.

Jacob was great to work with.

Jacob was great to work with. Very knowledgeable about the product and his company. Very easy to communicate with and reach at any time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dj, We’re so happy to hear Jacob made everything easy and enjoyable! He’ll be thrilled to know his product knowledge and communication stood out. Thanks for sharing your experience

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Polite people, good environment, paperwork was done

Polite people, good environment, paperwork was done pretty quick! Very recommended place to buy a car

Polite people, good environment, paperwork was done

Polite people, good environment, paperwork was done pretty quick! Very recommended place to buy a car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jorge, It’s great to know our team made the process smooth and quick for you. Thanks so much for the kind words and recommendation, enjoy your new ride!

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Colby Evan’s was wonderful!

Colby Evan’s was wonderful! Traded in my Durango late on a Tuesday afternoon and he stayed and worked with me until I found the right car. Also, Brandon, sales manager, was great as he worked on the numbers for me! Great team!

Colby Evan’s was wonderful!

Colby Evan’s was wonderful! Traded in my Durango late on a Tuesday afternoon and he stayed and worked with me until I found the right car. Also, Brandon, sales manager, was great as he worked on the numbers for me! Great team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Amy, Thank you for taking the time to share your experience! We’re delighted to hear that Colby and Brandon went above and beyond to help you find the perfect vehicle. We truly appreciate your business and are proud to have such a dedicated team representing our dealership.

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Caleb Barham was very helpful at service desk with

Caleb Barham was very helpful at service desk with helping me feel welcome. Thanks for all your help.

Caleb Barham was very helpful at service desk with

Caleb Barham was very helpful at service desk with helping me feel welcome. Thanks for all your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mark, Thank you for your feedback. We are pleased to hear that Caleb Barham was helpful and welcoming during your visit. Your recognition of his efforts is greatly appreciated.

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Hannah Wilson always takes care of my vehicle problems

Hannah Wilson always takes care of my vehicle problems which have been very few. I appreciate her and the service that's done to my truck. Thanks so much.

Hannah Wilson always takes care of my vehicle problems

Hannah Wilson always takes care of my vehicle problems which have been very few. I appreciate her and the service that's done to my truck. Thanks so much.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mark, Your thoughtful review means a great deal. Hannah’s professionalism and dedication to customer care reflect the high standards we strive for, and we’re delighted to know you continue to feel confident in the service provided for your truck.

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Jessie Coltrane was friendly and helpful when it came to

Jessie Coltrane was friendly and helpful when it came to using and understanding my two different warranties on my car! Great service and very personable.

Jessie Coltrane was friendly and helpful when it came to

Jessie Coltrane was friendly and helpful when it came to using and understanding my two different warranties on my car! Great service and very personable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Amber, We’re so happy to hear this! Jessie is always ready to help and make things easy to understand. Thanks for sharing your positive experience!

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Hannah in the service department is absolutely amazing!

Hannah in the service department is absolutely amazing! She kept us updated on our vehicle when we had to have unexpected work. She also made sure we had something to drive while this happened. When we had to come back again Jesse helped us and he was amazing as well. Making sure that we were taken care of with something to drive again and taking care if all our needs. These two have been such a blessing to help us and we greatly appreciate them. Thanks to both of you!

Hannah in the service department is absolutely amazing!

Hannah in the service department is absolutely amazing! She kept us updated on our vehicle when we had to have unexpected work. She also made sure we had something to drive while this happened. When we had to come back again Jesse helped us and he was amazing as well. Making sure that we were taken care of with something to drive again and taking care if all our needs. These two have been such a blessing to help us and we greatly appreciate them. Thanks to both of you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Kelli, Unexpected repairs can be stressful, and we’re so happy to know that Hannah and Jesse made the process easier by keeping you informed and ensuring you had everything you needed. They will be thrilled to hear your kind words. Thank you for allowing us the opportunity to take care of you and your vehicle!

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Jesse Coltrane waited on me.

Jesse Coltrane waited on me. He was pleasant, efficient and helpful even though I had no appt. He informed me how long it would take and that was my wait. Great place to wait. My husband had called earlier to see if you had the service we were looking for and if appt. was needed. Jesse was very informative. I appreciated the respect shown and the comfort in waiting. Thank you, Yvonne Sadler

Jesse Coltrane waited on me.

Jesse Coltrane waited on me. He was pleasant, efficient and helpful even though I had no appt. He informed me how long it would take and that was my wait. Great place to wait. My husband had called earlier to see if you had the service we were looking for and if appt. was needed. Jesse was very informative. I appreciated the respect shown and the comfort in waiting. Thank you, Yvonne Sadler

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Yvonne, Your thoughtful words mean so much. We’re delighted Jesse took such good care of you, from explaining the process and wait time clearly to making sure you felt respected and comfortable throughout. Thank you for recognizing his efforts!

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Professional an welcoming.

Professional an welcoming. Also ready to assist with any questions or issues you may have

Professional an welcoming.

Professional an welcoming. Also ready to assist with any questions or issues you may have

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Trey, Thank you for your kind words! We’re so glad our team made you feel welcome and ready to assist with anything you needed.

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Great communication, service and experience.

Great communication, service and experience. The entire process was smooth and professional. Would recommend whole heartedly.

Great communication, service and experience.

Great communication, service and experience. The entire process was smooth and professional. Would recommend whole heartedly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ziv, Thank you for your kind words! We’re so glad the process was smooth, professional, and that you had such a positive overall experience.

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