Reviews
Write a reviewSerious problems with the service department.
Serious problems with the service department. Took our car in for a recall. They kept it for hours. Not only did they not make the recall repair, they unplugged a sensor and hid the wire behind a cluster of wires. I was notified on my phone by Ford Pass that the sensor had failed. I opened the hood and found that the sensor connector plug was missing. I searched for the plug and found it hidden. I plugged it back in and the sensor was fine. Their customer driver told my wife and I that the dealer was extremely crooked. I believe it.
Serious problems with the service department.
Serious problems with the service department. Took our car in for a recall. They kept it for hours. Not only did they not make the recall repair, they unplugged a sensor and hid the wire behind a cluster of wires. I was notified on my phone by Ford Pass that the sensor had failed. I opened the hood and found that the sensor connector plug was missing. I searched for the plug and found it hidden. I plugged it back in and the sensor was fine. Their customer driver told my wife and I that the dealer was extremely crooked. I believe it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Bray, we're very sorry to hear about your experience and understand your frustration. What you've described is deeply concerning and not reflective of the standards we aim to uphold. We take this feedback seriously and would appreciate the opportunity to investigate the situation further. Please reach out to our service manager so we can make this right and ensure accountability. Your trust is important to us, and we want to do better.
Really bad service department.
Really bad service department. Ford should stop letting sale and service Fords. It has been over a month and still sitting in the same spot.
Really bad service department.
Really bad service department. Ford should stop letting sale and service Fords. It has been over a month and still sitting in the same spot.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're very sorry to hear about your experience with our service department. We understand how frustrating it is to be without your vehicle for such a long time. This is not the level of service we aim to provide. Please contact us so we can look into your situation and work toward a resolution. Your feedback is important and will be shared with our team for improvement.
I took my truck in for standard periodic maintenance, as
I took my truck in for standard periodic maintenance, as I have always had it serviced at a dealership. This will be the third or fourth time I have taken my truck to Tri-State Ford of Amarillo. and required the service as I was taking a trip to California and have always maintained my truck in excellent condition. When I received my truck back from the "mechanics" (and I use the term loosely), it had heavy grease fingerprints on the interior and upon driving it home found that it now pulled heavily to the left when I had never experienced any steer problems before. Its been about 25,000 miles since I had the tires replaced and a 4-wheel alignment done. I found some serious scuff marks on the drivers side tire that was on the front wheel and had been rotated to the rear wheel. I attempted to call Jonathan Davidson who had asked that I leave them a good review, but was routed to a recording and left a message. I NEVER HEARD BACK. I would avoid having these people work on your vehicle, it appears they have a way of perpetuating your custom.(in other words they will damage your vehicle either intentionally or accidentally, to keep themselves in work)
I took my truck in for standard periodic maintenance, as
I took my truck in for standard periodic maintenance, as I have always had it serviced at a dealership. This will be the third or fourth time I have taken my truck to Tri-State Ford of Amarillo. and required the service as I was taking a trip to California and have always maintained my truck in excellent condition. When I received my truck back from the "mechanics" (and I use the term loosely), it had heavy grease fingerprints on the interior and upon driving it home found that it now pulled heavily to the left when I had never experienced any steer problems before. Its been about 25,000 miles since I had the tires replaced and a 4-wheel alignment done. I found some serious scuff marks on the drivers side tire that was on the front wheel and had been rotated to the rear wheel. I attempted to call Jonathan Davidson who had asked that I leave them a good review, but was routed to a recording and left a message. I NEVER HEARD BACK. I would avoid having these people work on your vehicle, it appears they have a way of perpetuating your custom.(in other words they will damage your vehicle either intentionally or accidentally, to keep themselves in work)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for the issues you experience during your recent visit. This is not the level of service we strive for, and we understand your frustration. We appreciate your feedback and will use it to better our service in the future.
Awesome
I took my car to the shop for a oil change I ended up buying a new mustang let me tell there customer service was outstanding all the from the service department to salesman fiancee manager these guys are awesome
Awesome
I took my car to the shop for a oil change I ended up buying a new mustang let me tell there customer service was outstanding all the from the service department to salesman fiancee manager these guys are awesome
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the review! Please let us know if there is anything else that we can assist you with.
Getting my oil changed to buying a new mustang
I bought a car yesterday from tri family Ford I could rave for hours all the way from the shop desk to the salesman to the fiance director to the top boss, u guys were awesome, they treated me with respect and kindness thank you, you guys are awesome
Getting my oil changed to buying a new mustang
I bought a car yesterday from tri family Ford I could rave for hours all the way from the shop desk to the salesman to the fiance director to the top boss, u guys were awesome, they treated me with respect and kindness thank you, you guys are awesome
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the review on your experience. Please let us know if there is anything else that we can assist you with.
Everything you have heard about car salesmen is true
Everything you have heard about car salesmen is true here. Shop elsewhere!! Do not trust!
Everything you have heard about car salesmen is true
Everything you have heard about car salesmen is true here. Shop elsewhere!! Do not trust!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are sorry to hear about a negative experience. However, we are unable to find you in our system. Please reach out to us and ask for management to discuss any concerns.
Terrible service dept had my car for four months.
Terrible service dept had my car for four months. Picked it up and had it fixed in two days
Terrible service dept had my car for four months.
Terrible service dept had my car for four months. Picked it up and had it fixed in two days
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We are sorry that you are unsatisfied with your experience. Please reach out to us and ask for management to discuss these concerns.
Do not take your vehicle here for service.
My 2020 Ford F-150 was at their dealership for 9 weeks and 1 day and it came back to me with a check engine light still on and upon inspection is was leaking oil because the valve covers were missing bolts and some bolts were not tightened down all the way.
Do not take your vehicle here for service.
My 2020 Ford F-150 was at their dealership for 9 weeks and 1 day and it came back to me with a check engine light still on and upon inspection is was leaking oil because the valve covers were missing bolts and some bolts were not tightened down all the way.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve, we are sorry to hear about any concerns regarding your recent service visit. Our General Manager had worked to get in contact with you to discuss these concerns. Please reach out to us and ask for our General Manager.
Service employee Sean does the minimum required.
Service employee Sean does the minimum required. He told me Sir I just fixem. He forgets that all the broke fords have owners also known as customers.
Service employee Sean does the minimum required.
Service employee Sean does the minimum required. He told me Sir I just fixem. He forgets that all the broke fords have owners also known as customers.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize that you are unsatisfied with your experience. Unfortunately, we are unable to locate you in our system. Please reach out to us and ask for management so that we can address all concerns. Thank you.
I love you dad here's five stars. P.S. this is Blaise...
I love you dad here's five stars. P.S. this is Blaise Williams. to prove it our dog's name is duke.
I love you dad here's five stars. P.S. this is Blaise...
I love you dad here's five stars. P.S. this is Blaise Williams. to prove it our dog's name is duke.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review!