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Chalmers Ford

(899 reviews)
Visit Chalmers Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 state dealer award
View 7 awards
2017 state dealer award 2016 state dealer award 2015 state dealer award 2013 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (505) 588-4079 (505) 588-4079
Used (505) 588-4065 (505) 588-4065
Service (505) 588-4073 (505) 588-4073

Inventory

See all 532 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2016.
Welcome to Don Chalmers Ford your Albuquerque Ford Dealer! We have a huge selection of new Ford vehicles including the Ford F-150 Explorer Mustang and more. We also have a great selection of pre-owned vehicles. Located just outside of Albuquerque in Rio Rancho we provide the greater Albuquerque metro area with excellent customer satisfaction. Transparency in the sales process is our goal.
Real Value. Real People. Real Simple.

Service center

Phone number (505) 588-4073

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Jay Bowen headshot
Jay Bowen
Body Shop Estimator
Alan Camp headshot
Alan Camp
Service Manager
Daniel Capone headshot
Daniel Capone
Sales & Leasing Consultant
Jim Cartwirght headshot
Jim Cartwirght
Sales Manager
Isaac Castillo headshot
Isaac Castillo
Advisor
Joshua Chacon headshot
Joshua Chacon
Sales & Leasing Consultant
(0 reviews)
Ray Chacon headshot
Ray Chacon
Sales & Leasing Consultant
Danny Chavez headshot
Danny Chavez
Sales & Leasing Consultant
Matthew Corbin headshot
Matthew Corbin
Sales Manager
Darrel Cubillos headshot
Darrel Cubillos
Parts & Service Director
(0 reviews)
Tom Cullen headshot
Tom Cullen
Fleet / Commercial
Krys Czyzewski headshot
Krys Czyzewski
Sales & Leasing Consultant
Mike Deforest headshot
Mike Deforest
Quick Lane Rio Rancho - Advisor
(0 reviews)
Joseph Diaz headshot
Joseph Diaz
Sales & Leasing Consultant
Ed Elvy headshot
Ed Elvy
Quick Lane Rio Rancho - Manager
Dayanara Escarcega headshot
Dayanara Escarcega
Sales & Leasing Consultant
John Fife headshot
John Fife
Sales & Leasing Consultant
Bryan Fruit headshot
Bryan Fruit
Sales & Leasing Consultant
Raymond Gaffney headshot
Raymond Gaffney
Sales Manager
Richard Gatti headshot
Richard Gatti
Advisor
Vincent Griego headshot
Vincent Griego
Sales & Leasing Consultant
Kevin Herrity headshot
Kevin Herrity
Sales Manager
Greg Hickey headshot
Greg Hickey
Finance
Adam Housley headshot
Adam Housley
Technology and Training Manager
Deondre Howell headshot
Deondre Howell
Sales & Leasing Consultant
Brandon Jiron headshot
Brandon Jiron
Quick Lane ABQ - Advisor
(0 reviews)
Matthew Jordan headshot
Matthew Jordan
Sales & Leasing Consultant
Daniel Lopez headshot
Daniel Lopez
Body Shop Manager
JC Lucero headshot
JC Lucero
Advisor
Anne Marie Martinez headshot
Anne Marie Martinez
Finance
Erik Martinez headshot
Erik Martinez
Parts Counter
Nike Martinez headshot
Nike Martinez
Parts Counter
Lance Navarro headshot
Lance Navarro
Quick Lane Rio Rancho - Advisor
Tanner Nelson headshot
Tanner Nelson
Advisor
Eddy Owens headshot
Eddy Owens
Body Shop Estimator
Juan Pohl headshot
Juan Pohl
Quick Lane Rio Rancho - Manager
Mike Ramirez headshot
Mike Ramirez
Sales & Leasing Consultant
Chris Reyes headshot
Chris Reyes
Sales & Leasing Consultant
Melvin Rosas headshot
Melvin Rosas
Advisor
Michell Royle headshot
Michell Royle
Sales & Leasing Consultant
Monika Samaniego headshot
Monika Samaniego
Sales & Leasing Consultant
Mateo Sanchez headshot
Mateo Sanchez
Sales & Leasing Consultant
Jackie Sidden headshot
Jackie Sidden
Finance Manager
(0 reviews)
Tony Sifuentes headshot
Tony Sifuentes
Sales & Leasing Consultant
Justin Silva headshot
Justin Silva
Body Shop Estimator
MJ Soto headshot
MJ Soto
Sales & Leasing Consultant
Ken Willard headshot
Ken Willard
Sales & Leasing Consultant
(0 reviews)

Reviews

(899 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chalmers Ford from DealerRater.

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Gret customer service.

Gret customer service. Honest friendly. People who care deeply about their company, and service to peoples vehicles. Very honest workers.

Gret customer service.

Gret customer service. Honest friendly. People who care deeply about their company, and service to peoples vehicles. Very honest workers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Very professional, the service advisors are always

Very professional, the service advisors are always helpful and knowledgeable. They are fast at getting your car done and back to you.

Very professional, the service advisors are always

Very professional, the service advisors are always helpful and knowledgeable. They are fast at getting your car done and back to you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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I have been here for 28 years.

I have been here for 28 years. Brandon in service was awesome. All was very good

I have been here for 28 years.

I have been here for 28 years. Brandon in service was awesome. All was very good

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Very happy with the overall experience.

Very happy with the overall experience. Ken Willard is the best! We use him for all our vehicle purchases. Jackie was great as well. They got me in and out in a timely manner. Will keep recommending them.

Very happy with the overall experience.

Very happy with the overall experience. Ken Willard is the best! We use him for all our vehicle purchases. Jackie was great as well. They got me in and out in a timely manner. Will keep recommending them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Chalmers Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Repairs performed very professionally and done very well

Repairs performed very professionally and done very well we are pleased. As well Trevor managed the job very well we appreciate the loaner car.

Repairs performed very professionally and done very well

Repairs performed very professionally and done very well we are pleased. As well Trevor managed the job very well we appreciate the loaner car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

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Fast, efficient, helpful.

Fast, efficient, helpful. Great service, Explained which services were preformed on my Ford Maverick truck.

Fast, efficient, helpful.

Fast, efficient, helpful. Great service, Explained which services were preformed on my Ford Maverick truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

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Fast and quick service friendly employees and good

Fast and quick service friendly employees and good customer care and support good place to get your service done

Fast and quick service friendly employees and good

Fast and quick service friendly employees and good customer care and support good place to get your service done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

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(YES 5 STARS- Read whole review) The tech left oily

(YES 5 STARS- Read whole review) The tech left oily finger and hand prints all over the car, even in places they wouldn't have been working. They left one of the trim piece mounting clips undone so the trim is not fully secure. Now, that being said... Everyone else I delt with were absolutely awesome! Ace Cooley (Sales person) 10/10, Jackie (finance) 10/10, Nick (parts) 9/10, Nate (Service Advisor) 11/10 (yes 11/10). Nate was not involved in my situation at all and had me dumped on him by some random lady walking through service when I asked for Nick because she didnt listen when we asked for Nick and said we must be looking for Nate. Nick was at lunch so Nate ran around for nearly 1/2 an hour tracking down paperwork, keys and making sure we were satisfied with the work. He was gracious about it too. We told Nate to not worry about the trim panel as we would take care of it since he had already done more than enough to help us. Ace had the car ran back through detail for a quick wash to remove the prints. This is our first time dealing with Don Chalmers Ford in Albuquerque and it was such a pleasant experience. I have bought five cars from Ace Cooley at several different dealerships and will continue to follow him wherever he goes, but I really hope that the next time I need a new (always used) car that he is still at Don Chalmers Ford.

(YES 5 STARS- Read whole review) The tech left oily

(YES 5 STARS- Read whole review) The tech left oily finger and hand prints all over the car, even in places they wouldn't have been working. They left one of the trim piece mounting clips undone so the trim is not fully secure. Now, that being said... Everyone else I delt with were absolutely awesome! Ace Cooley (Sales person) 10/10, Jackie (finance) 10/10, Nick (parts) 9/10, Nate (Service Advisor) 11/10 (yes 11/10). Nate was not involved in my situation at all and had me dumped on him by some random lady walking through service when I asked for Nick because she didnt listen when we asked for Nick and said we must be looking for Nate. Nick was at lunch so Nate ran around for nearly 1/2 an hour tracking down paperwork, keys and making sure we were satisfied with the work. He was gracious about it too. We told Nate to not worry about the trim panel as we would take care of it since he had already done more than enough to help us. Ace had the car ran back through detail for a quick wash to remove the prints. This is our first time dealing with Don Chalmers Ford in Albuquerque and it was such a pleasant experience. I have bought five cars from Ace Cooley at several different dealerships and will continue to follow him wherever he goes, but I really hope that the next time I need a new (always used) car that he is still at Don Chalmers Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to Andy Strebe our General Manager at 505.890.2201 so we can assist you further.

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Always ready, professional, quick, and helpful.

Always ready, professional, quick, and helpful. They are wonderful about telling you whether you need something right away or can wait a while and monitor the situation.

Always ready, professional, quick, and helpful.

Always ready, professional, quick, and helpful. They are wonderful about telling you whether you need something right away or can wait a while and monitor the situation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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Did not have a appointment they got me in did not have to

Did not have a appointment they got me in did not have to wait very long

Did not have a appointment they got me in did not have to

Did not have a appointment they got me in did not have to wait very long

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Robert, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

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