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Chalmers Ford

(1,006 reviews)
Visit Chalmers Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2017 state dealer award
View 7 awards
2017 state dealer award 2016 state dealer award 2015 state dealer award 2013 state dealer award
2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (505) 588-4079 (505) 588-4079
Used (505) 588-4065 (505) 588-4065
Service (505) 588-4073 (505) 588-4073

Inventory

See all 459 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2016.
Welcome to Don Chalmers Ford your Albuquerque Ford Dealer! We have a huge selection of new Ford vehicles including the Ford F-150 Explorer Mustang and more. We also have a great selection of pre-owned vehicles. Located just outside of Albuquerque in Rio Rancho we provide the greater Albuquerque metro area with excellent customer satisfaction. Transparency in the sales process is our goal.
Real Value. Real People. Real Simple.

Service center

Phone number (505) 588-4073

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Jay Bowen headshot
Jay Bowen
Body Shop Estimator
Alan Camp headshot
Alan Camp
Service Manager
Daniel Capone headshot
Daniel Capone
Sales & Leasing Consultant
Jim Cartwirght headshot
Jim Cartwirght
Sales Manager
Isaac Castillo headshot
Isaac Castillo
Advisor
Joshua Chacon headshot
Joshua Chacon
Sales & Leasing Consultant
Ray Chacon headshot
Ray Chacon
Sales & Leasing Consultant
Danny Chavez headshot
Danny Chavez
Sales & Leasing Consultant
Matthew Corbin headshot
Matthew Corbin
Sales Manager
Darrel Cubillos headshot
Darrel Cubillos
Parts & Service Director
Tom Cullen headshot
Tom Cullen
Fleet / Commercial
Krys Czyzewski headshot
Krys Czyzewski
Sales & Leasing Consultant
Mike Deforest headshot
Mike Deforest
Quick Lane Rio Rancho - Advisor
Joseph Diaz headshot
Joseph Diaz
Sales & Leasing Consultant
Ed Elvy headshot
Ed Elvy
Quick Lane Rio Rancho - Manager
Dayanara Escarcega headshot
Dayanara Escarcega
Sales & Leasing Consultant
John Fife headshot
John Fife
Sales & Leasing Consultant
Bryan Fruit headshot
Bryan Fruit
Sales & Leasing Consultant
Raymond Gaffney headshot
Raymond Gaffney
Sales Manager
Richard Gatti headshot
Richard Gatti
Advisor
(0 reviews)
Vincent Griego headshot
Vincent Griego
Sales & Leasing Consultant
Kevin Herrity headshot
Kevin Herrity
Sales Manager
Greg Hickey headshot
Greg Hickey
Finance
Adam Housley headshot
Adam Housley
Technology and Training Manager
Deondre Howell headshot
Deondre Howell
Sales & Leasing Consultant
Brandon Jiron headshot
Brandon Jiron
Quick Lane ABQ - Advisor
(0 reviews)
Matthew Jordan headshot
Matthew Jordan
Sales & Leasing Consultant
Daniel Lopez headshot
Daniel Lopez
Body Shop Manager
JC Lucero headshot
JC Lucero
Advisor
(0 reviews)
Anne Marie Martinez headshot
Anne Marie Martinez
Finance
Erik Martinez headshot
Erik Martinez
Parts Counter
Nike Martinez headshot
Nike Martinez
Parts Counter
Lance Navarro headshot
Lance Navarro
Quick Lane Rio Rancho - Advisor
Tanner Nelson headshot
Tanner Nelson
Advisor
Eddy Owens headshot
Eddy Owens
Body Shop Estimator
Juan Pohl headshot
Juan Pohl
Quick Lane Rio Rancho - Manager
Mike Ramirez headshot
Mike Ramirez
Sales & Leasing Consultant
Chris Reyes headshot
Chris Reyes
Sales & Leasing Consultant
Melvin Rosas headshot
Melvin Rosas
Advisor
Michell Royle headshot
Michell Royle
Sales & Leasing Consultant
Monika Samaniego headshot
Monika Samaniego
Sales & Leasing Consultant
Mateo Sanchez headshot
Mateo Sanchez
Sales & Leasing Consultant
Jackie Sidden headshot
Jackie Sidden
Finance Manager
(0 reviews)
Tony Sifuentes headshot
Tony Sifuentes
Sales & Leasing Consultant
Justin Silva headshot
Justin Silva
Body Shop Estimator
MJ Soto headshot
MJ Soto
Sales & Leasing Consultant
(0 reviews)
Ken Willard headshot
Ken Willard
Sales & Leasing Consultant

Reviews

(1,006 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chalmers Ford from DealerRater.

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Great place when looking for new vehicle and people are

Great place when looking for new vehicle and people are even better always great place hang out while wait.

Great place when looking for new vehicle and people are

Great place when looking for new vehicle and people are even better always great place hang out while wait.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Nothing beats hearing feedback like this! Thank you for supporting Chalmers Ford and come back again soon!

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Would highly recommend Trevor great with communication

Would highly recommend Trevor great with communication with me on issues and diagnostics with my vehicle. Called me back in timely matter / response on what is happening with my vehicle highly recommend Trevor for service personnel. Thank you Trevor for your service.

Would highly recommend Trevor great with communication

Would highly recommend Trevor great with communication with me on issues and diagnostics with my vehicle. Called me back in timely matter / response on what is happening with my vehicle highly recommend Trevor for service personnel. Thank you Trevor for your service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're grateful for your review! It's wonderful to know that Trevor was so helpful with his clear communication and timely responses. It means a lot to us to know that you would recommend him. Thank you for choosing Chalmers Ford!

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Trevor took great care of me.

Trevor took great care of me. He provided great customer service and communication. Thank you!

Trevor took great care of me.

Trevor took great care of me. He provided great customer service and communication. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Kris, thank you for sharing a positive review of Trevor and Chalmers Ford!

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I trust this dealership.

I trust this dealership. Would take my vehicle back if needed. Very good service team

I trust this dealership.

I trust this dealership. Would take my vehicle back if needed. Very good service team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

There is nothing better than a great review. Thanks for giving Chalmers Ford your business!

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Everyone to include sales finance and maintenance staff

Everyone to include sales finance and maintenance staff was very friendly and accommodating when I purchased my new Bronco. Our sales person MJ was extremely helpful in getting the deal we wanted. I would recommend them to anyone looking for a new vehicle.

Everyone to include sales finance and maintenance staff

Everyone to include sales finance and maintenance staff was very friendly and accommodating when I purchased my new Bronco. Our sales person MJ was extremely helpful in getting the deal we wanted. I would recommend them to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re glad to hear MJ and the team made your Ford Bronco buying experience enjoyable and seamless. Thanks for choosing Chalmers Ford and for recommending us in Rio Rancho!

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Really nice and respectful and fast to get back your car.

Really nice and respectful and fast to get back your car. And communication on point.

Really nice and respectful and fast to get back your car.

Really nice and respectful and fast to get back your car. And communication on point.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

The team at Chalmers Ford loves seeing great reviews! Thank you, Elias!

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Wouldn't budge at all -- not one penny-- on the price of

Wouldn't budge at all -- not one penny-- on the price of a used truck. The engine had just blown on my wife's car so we were in quite a pickle to get something fast. Wouldn't even fix the broken tail light, saying they'll only fix safety-related items (which a tail light IS a safety item). Got into the finance guy's office; he was nice and friendly until we didn't want the warranty and then he became really surly and VERY aggressive questioning why we didn't it and wouldn't take no for an answer. He finally gave it to us "for free". Then to get a couple minor things fixed they want me to leave the truck all day -- things that would take them 15 minutes. I have a mechanic friend who used to work in used cars at Chalmers Ford and he said they're terrible about agreeing to fix anything. I'm not one to argue, so we just sat through the necessary process and bit our tongues and let our words warn others after the fact. We won't go back.

Wouldn't budge at all -- not one penny-- on the price of

Wouldn't budge at all -- not one penny-- on the price of a used truck. The engine had just blown on my wife's car so we were in quite a pickle to get something fast. Wouldn't even fix the broken tail light, saying they'll only fix safety-related items (which a tail light IS a safety item). Got into the finance guy's office; he was nice and friendly until we didn't want the warranty and then he became really surly and VERY aggressive questioning why we didn't it and wouldn't take no for an answer. He finally gave it to us "for free". Then to get a couple minor things fixed they want me to leave the truck all day -- things that would take them 15 minutes. I have a mechanic friend who used to work in used cars at Chalmers Ford and he said they're terrible about agreeing to fix anything. I'm not one to argue, so we just sat through the necessary process and bit our tongues and let our words warn others after the fact. We won't go back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Dave, thank you for taking the time to share your experience. You’re right to be frustrated. We should have replaced the taillight without hesitation. We missed an opportunity to do the right thing for you, and that’s on us. We appreciate you bringing this to our attention. Your feedback has been shared with our leadership team and is helping us reinforce better judgment and communication moving forward. Chris Taylor - General Sales Manager - 505-890-2210

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Since I left my F250 King Ranch at Chalmers Ford, I have

Since I left my F250 King Ranch at Chalmers Ford, I have received 4 or 5 calls from Nick Briggs. I presented a problem which, seemingly, sounds ‘crazy’. The dealership from which I purchased it could not accurately fix the problem, they could not replicate the symptoms. Nick listened to me, reproduced the symptoms, and called to confirm hus progress!

Since I left my F250 King Ranch at Chalmers Ford, I have

Since I left my F250 King Ranch at Chalmers Ford, I have received 4 or 5 calls from Nick Briggs. I presented a problem which, seemingly, sounds ‘crazy’. The dealership from which I purchased it could not accurately fix the problem, they could not replicate the symptoms. Nick listened to me, reproduced the symptoms, and called to confirm hus progress!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Anthony, thank you for sharing your stellar feedback about Nick and our team! We're thankful for your business and look forward to seeing you again at Chalmers Ford.

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Diego kept me up to date and was very professional.

Diego kept me up to date and was very professional. I definitely will be taking my car back to him if I have any other issues.

Diego kept me up to date and was very professional.

Diego kept me up to date and was very professional. I definitely will be taking my car back to him if I have any other issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Robert, we're glad Diego kept you informed and was so professional! We’re always here if you need us. Thank you from all of us at Chalmers Ford!

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This is a really great dealership.

This is a really great dealership. A great place to go when you need to be treated well and problems both big and small handled with care and efficiency. Their service department second to none.

This is a really great dealership.

This is a really great dealership. A great place to go when you need to be treated well and problems both big and small handled with care and efficiency. Their service department second to none.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Thank you so much for your kind words and five-star review! We are glad to hear you are in good hands here at Chalmers Ford.

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