Mercedes-Benz of Northwest Arkansas

Mercedes-Benz of Northwest Arkansas delivered a genuinely premium experience on my AMG GT 53 purchase. Pricing and trade figures were presented clearly, the process was efficient, and I always felt treated as a long-term client rather than just a transaction. I’d especially like to recognize Rusty Jackson (General Manager), Cole Ingram (Client Advisor), Zane McConnell (Finance Manager), and Jackie Presler (Product Concierge). Rusty ensured everything stayed smooth and professional, Cole handled the sales process with excellent product knowledge and no pressure, Zane made the finance side clear and efficient, and Jackie did a great job explaining the car’s technology and setting up the app so we could drive away confident and comfortable. I would gladly return to this dealership and recommend it to others.

I took my car for a check engine light. They quoted me $4900 to repair. I called another Mercedes dealership in Oklahoma and they quoted me $1640 for the same job. I will never use them for any service. Robbing people of there hard working money!

Had a difficult time with Customer Service and they swear its above and beyond any other.. While there in person Cole was fine. But it was very difficult to communicate with him if your not standing there. Several times I would have to text more than once to get a response. Don't expect quick or even a reply in 5- 7 hrs.. oh you will get a txt stating they are busy and will get back to you .. the don't.. We ordered a new 2025 and I wanted to change the color .. I knew i would have to wait a few more weeks so time was important ... I called , I left messages i got the " I'm busy I will get ahold of you in a bit" text. I'm sorry I just ordered and am purchasing a $100,000 car and I just wanted to change the color ... You can't call in 7 hrs. ( this was not the first time) .. I asked to change sales guys because I was so frustrated ... Frank the manager called my husband and in a nut shell said I needed to " calm down" Well that was it, Frank himself did the sale and said we would have better communication ... We asked for the deposit back and it was given the next day with out any issue.. I understand they are busy and they make money selling cars, but don't expect good communication unless your in the dealership directly .. so if your not local and cant go in with every question ... be aware.. In person Cole himself is a kind, knowledgable salesmen, Frank always gave us pause ... maybe there are understaffed, Maybe there is inner office dynamics .. but we left to another dealership and got the exact same deal..

We are from Wisconsin and had some glass shatter on our vehicle. Anthony and his service crew helped us secure the vehicle so we could get home and also identified the parts we needed so we could get them ordered. So grateful.

Amazing customer service. They made great time on my B Service and alignment. Looking forward to my next purchase.

I see why they are rated 2.5. Sale was fine but you can not speak with anyone after the sale. Everyone is supposed to be busy. Leave a message & no one will return your call from the salesman to the manager. We have had our car for almost 2 months & still can’t get it titled. From Mandy the financial manager to Clint the sale person. Not only we got 1 price quote & when we were ready to buy price was upped 7 grand. Bad experience overall. Very disappointed for a Mercedes dealer ship.

The service after the sale is nonexistent. I purchased two cars and one had an electrical issue the day after I bought it and it still has a few months of warranty remaining on it. It was a 3 day ordeal to get a vehicle that I had owned less than 12 hours repaired. The second vehicle that I purchased had the check engine light come on due to an engine component failure. I was told to drive the car and if it broke down then they would cover the repair and provide a loaner. After they get the sale you have to learn to repair it yourself.

Terri Fabbri helped me out for parts and he went above and beyond to assist me and made me feel like a valued customer. He is a great asset to the dealer. I wish the dealer next to me was like that. Thank you again for all your help!

Purchased a 2013 SL550 from MB of Arkansas and I could not have been more please. OUTSTANDING CAR! Terry Fabri made my car buying experience exciting; he knows Mercedes Benz! Terry is the best or nothing too!

Purchased my second car this year from Scott Simington at Mercedes in Bentonville.The entire sales team was very helpful and professional.Brand new GLE. Love it!!!!