Reviews
Stiles
besides having to wait 2 1/2 hours the experience was good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share this review, Rebecca. We do appreciate for your patience for the extended wait that you encountered. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Ruben Fernandez, Service Director, 701-395-5102
big wheels
thanks up and downs we all solve one problem .the right answer thanks your friend ford guy bye thanks be proud
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brent, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the service work performed on their vehicle. We look forward to seeing you again. Ruben Fernandez, Service Director, 701-395-5102
Customer
Everything was great as always...thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Better than expected
I was greeted promptly, helped almost immediately and the people were friendly. This is important because since I had purchased my Escape at a different Ford dealer, I thought I might get 2 nd rate service. But my visit was top notch! I will definitely be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Lari, thank you for this terrific review and for choosing us for your vehicle's service needs. We strive to provide prompt, helpful and friendly service to our customers and we're thrilled to know that you are satisfied with your visit. If there is anything else we can do for you please don't hesitate to give us a call! Ruben Fernandez, Service Director, 701-395-5102
Superior Service
My Service Advisor is always friendly and treats me as a valued client.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Pamela, thank you for taking the time to provide this amazing feedback. We're thrilled to hear that our staff is always able to provide you with a dedicated and friendly service experience during your visits. Our customers are our greatest asset and we value your business. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Ruben Fernandez, Service Director, 701-395-5102
Great services
GREAT!! It was fast, simple and the employees were very nice.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christina, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we always look forward to working with you again in the future! Ruben Fernandez, Service Director, 701-395-5102
N/A
2013 Expedition Limited. Service was Great! Staff was very accommodating and helpful!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to submit this amazing feedback. We're elated to hear that our staff provided you with accommodating, helpful and great service during your visit. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Ruben Fernandez, Service Director, 701-395-5102
2013 Fusion
All of the service writers treat my car is if it's theirs, and I appreciate that, they always go the extra mile, it's why I keep coming to Team Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks Kirk! At Team Ford, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Ruben Fernandez, Service Director, 701-395-5102
Team Ford Service Dept
This is the second survey I have completed on the same visit! The visit has mixed reviews... The operator who set up my appointment as well as the rude condescending man that works as a greeter around 630 am, they both FAIL The young man that works in the quick lane for oil changes does a great job and understands customer service. Maybe he should be given more responsibility and promoted to a position in "service". Honestly for the past year or so I have seen a steady decline in the quality of "service " in the Team Fords Service Dept.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It's unfortunate to hear about your recent visit to our dealership, Michael. Our customers are our top priority, and we do apologize if your vehicle's service needs have not been met. If you'd like, please contact me at your earliest convenience. I'd like to further understand what happened and see if we can make this up. I look forward to hearing from you. Ruben Fernandez, Service Director, 701-395-5102
Great Job Richard in Service Department
What I liked about the experience is that Richard who was handling the issues with my car took the time to actually wanting to find what was causing the stuttering in my vehicle. Nobody else took the time to want to check that out even though I would complain each time I come in for a oil change or something... Thank you to Richard for taking the time on figuring out what was going on with my car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share with us, Shannon. We're glad to hear that Richard took care of the issues with your car and accommodated your needs. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Ruben Fernandez, Service Director, 701-395-5102