Don Franklin London Ford Lincoln

I like to believe most people are good and honorable, but I found neither at this dealership. It was a disappointing reminder of why I hadn’t purchased from a dealership in 8 years. The car I chose had a sticker price of $23,777. After taxes and “document fees,” the salesman presented me a written quote of $26,267—the higher end of my $28,000 budget, but still manageable. Confident in the purchase, I even went ahead and bought insurance for the car. That’s when the circus began. We arrived at 4:00 p.m. and were kept waiting for hours. Not called back until 7:45 p.m., nearly an hour after closing, exhausted and ready to sign. And that’s exactly what they were banking on. When the finance manager finally slid the paperwork across the desk, my pen was literally on the page when I noticed the numbers. That $26,000 “deal”? Suddenly it had ballooned to over $30,000. No explanation. No disclosure. Just “sign here.” And why? Because they had quietly tacked on thousands in worthless warranties and add-ons I never asked for. Things no one bothered to explain—just slipped in, hoping I’d be too tired or too trusting to notice. The only comments I heard were, “oh, we have a warranty on it” and “we’ll throw in the gap on us!” Throw in? No—sneak in. When I called out this deceit, the manager insisted he’d given me a “great deal.” In what world does a $23,000 car magically becoming a $30,000 purchase qualify as a deal? To make matters worse, when I said no one told me the price increase, he brushed it off with, “I told you what the monthly payments would be.” As if anyone would assume a $26,000 quote somehow meant a $30,000 loan. This dealership didn’t just lose a sale—they proved exactly why people hate buying cars. If you value your money, your sanity, and your dignity, stay far, far away. Shame on you.

I took my 2021 Ford Eco sport to them because the engine experienced a catastrophic failure due to an open recall, they had the vehicle for a little over a week when I received it back they had left multiple bolts either loose or missing, several nuts were loose or missing and had broken my air intake box in several places and zip tied them up, I had taken the vehicle back twice to get these fixed, there is a horrible rattling noise coming from the vehicle, they are set to repair this on April 14th, After reading several reviews, this is par for the course, this has been a staggering testament to the top of Work that you receive from Dan Franklin in London, please do not go here

Hi,..please trust me..yes I'm mad after I paid 422,00$ don't teak your veicolo true there service team they are not a ram services specialist they are not ,they don't no nothing just money hungry,..trust me...they have ppl working there whit out a mechanical degree..for specialist stuff.just don't..they run diagnostic end still not find your problem,...trust me don't bay or serve I'm church guy end lord have morcie on all of them..

Called inquiring about a truck advertised. Salesman called and said would get to me on availability. No call for 2 days. I called back and spoke with another salesman, again stated would have someone follow up in next hour. Never heard back from anyone. I bought a truck from another dealership next day. Evidently they don't see the need to sell vehicles or think that a phone call is more relevant than a person standing in the showroom. I was willing to drive 197 miles to purchase a vehicle. Good thing I don't live locally, because I would make sure the community knew how dissatisfied I was with the customer service.

I scheduled an appointment to get my oil changed and most of the time I'm there for a little over 2 hours. Yesterday I was there an hour and I had tires rotated. Why schedule an appointment?

I would not recomdd this dealership on 192 too anyone I bought a 2017 jeep from them before we left with it was suppose fix the battery cable kendra lied said it wss fixed got at my job 2 weeks later the jeep won't start had fix it my self thanks Kendra ur a liar sorry it's the truth now today at dunkin donuts it guits in drive thru now they are saying gonna cost me 1000 dollars fix it when I gave u 16 grand for it this is only running car I have if u cost me my job I'm probaly gonna sue don franklin cause they won't fix this issue I will never be back at don franklin on 192 sorry be so rude I'm being honest.

Like others they are advertising vehicles that were ordered and await pick up and therefore advertising vehicles (Ford Maverick) that are not for sale. This is false advertisement any way they spin it.

I work from 1/17/22 2/5/23 were to start if u can a fuel injection system in that time frame u never got the system put in your system and as a customer u should sue them I'll back this up in court they have video of this and the buddy system there to the employees I was fired over having black kids after was showing my daughter off Steve is asking head biker that's is against black people other employees told me that he firemen over that they will lie to customer and not do work right and Bob and employees is stealing from the company they don't saying nothing to him I will not mis a court date if people sue and blm needs to investigate on this place

If you like getting jerked around and not getting the deal that makes you satisfied than you have made a good choice. This is the place for you. Advertised price $19,997. Starting price upon negotiation $21,200. After getting their best price. $550 higher than the advertised price. Quote "That's the best we can do". If you like getting screwed without a kiss. deal with Don Franklin.

Poor communication with in staff had appt that didnt get wrote down was told 1 day to fix recall now its 2 days ford f-up