Capitol Subaru

SINCE THE SERVICE DESK AGENT AND THE SERVICE MANAGER TOLD ME WHAT THEY WANTED ME TO WRITE, I WILL NOT RESPOND SINCE THE SURVEY ISNT VALID.

Very helpful, and professional. Did a great job keeping me informed and getting me what Customer and technician were excellent. Got great car wash free

I came back from a cruise and driving home my daughter and I were in an accident that involved a casino bus. My car was totaled so I jumped into pilot mode and got a loan through my bank and contacted Josh with Capital Subaru to help me find a vehicle. I gave him the parameters and he was able to locate a car suitable for my loan within 30 minutes. When I arrived all staff were friendly and inviting. Josh is an awesome salesman who listens to what you need without feeling like you're in a rush to purchase something. He was very empathetic to my recent situation and made me feel very comfortable and actually got a few laughs out of me. Once I was ready for finance Christian introduced himself to me and offered me water and he was very friendly and just like Josh, he was listening to what I needed and made me feel very relaxed. I drove home with the newer vehicle and I had peace of mind that I have a way to get to and from work. My experience was amazing and helped to relieve my anxiety and worry from being in a car accident to feeling accomplished and supported while I drove home in my new vehicle. I highly recommend Capital Subaru for anyone looking for a new or used vehicle and wants to feel at home and welcomed by friendly staff and beautiful smiles. Five stars!

Great job with informing me about work I needed to have completed on my car. Fair price with my warranty. Service was great every time I needed to have my car services. I Recommend Capital Subaru to all because they are professional and have great customer service skills.

Richard and I exchanged almost 50 emails to negotiate the lease of my Uncharted. He was responsive and transparent throughout the process as we worked on a deal that worked for me. Once we got to the dealership to meet Richard in person, take the car on a test drive, and then into the F&I room with Christian, there wasn't much to talk about or negotiate. Both Richard and Christian were friendly and straightforward. Once all the business was completed, we appreciated getting to know them as people. As long as you do your research and are respectful, they are people you can definitely work with. Thanks Richard and Christian!

Side guards falling off, seat covers useless and whoever put them on had dirty hands

Very helpful, and professional. Did a great job keeping me informed and getting me what I needed for my car.

We had an appointment for an “express” oil change. Waited for hours on site with no update. Finally after hours, we left the dealership to wait at home. We had to call AND text to finally get an update - not once did our service advisor reach out to us to let us know about the status. I understand things get backed up, but there was no excuse for lack of communication and updates. I emailed Richard Wade after about the experience and he didn’t bother to reply. Clearly our customer satisfaction didn’t matter.

The Service Department at Capitol Subaru advocates for its customers! Faced with a major repair 5K miles after our warranty expired, the Service Department manager, Rick, and our service agent, Andy, did every thing in their power to minimize our costs and hold Subaru Customer Advocacy accountable. Our Subaru Forester is ready to go another 9 years or more after they completed a miraculous repair!

Wonderful and easy car purchasing experience. Friendly and engaging staff with no pressure to buy