Sheehy Ford of Richmond

They never let me know if I could come see the truck. A week later I contacted them and said it was sold. Very disappointed

Great customer service, Isiah didn't rush me. He got me all the information I need ed ,super nice guy

I must say that I am thankful for the experience I had a Sheehy Ford of Richmond. Between a low-balling salesman and manager, they pushed me to another Ford dealer in Richmond that treated us with respect and offered fair value for our trade. Maybe if you all were fairer in providing competitive trade in values rather than insulting low-ball offers, you would have had one less Red Explorer ST on your lot! To potential customers, I will warn you that they offer low prices on their cars but try to make it up in offering almost 10k less than actual trade in value! Do your homework before going. Also, they turned down the CarMax trade-in. We pulled a CarMax trade-in offer through their app on the phone to show Sheehy Ford were still too low on their offer. We were told that they would not accept it since it was not actually taken to CarMax. Offered to take it to CarMax. The sales rep went outside to talk to his manager and it looked like they got into a heated discussion over it. He came back and said they would still not accept it. At this point, we decided to walk out. Went to Richmond Ford and Lincoln in which they were respectful to us, accepted the CarMax value, and even beat Sheehy Fords offer on a brand new 2025 Explorer ST. Simply put, if you go to these xxxxxxxx at Sheehy Ford, be ready to bend over as they will attempt to take more. To Sheehy... You are the type of dealership that makes Ford Motor Company look bad and should have your contract with Ford revoked.

Loved the car buying experience at Sheehy. We brought our dog and it was no big deal. Everyone was very customer focused and the price was excellent for the used truck I purchased. Sophia was excellent. I recommend them to anyone who wants a hassle free experience.

Very good truck buying experience at Sheehy Ford. The whole experience was straight forward with no pressuring to buy. The salesman was knowledgable about Ford trucks and was able to find the truck I wanted. 5 Star review for Sheehy Ford and Brian Edwards in Sales.

Great service!! Never had a problem with the whole experience…they make you feel like you’re family!!! That’s very important..,never a rush…they explain everything in detail which is important

Customer service is above and beyond. Very kind, patient and willing to help meet our needs. Several employees stayed over to help us accomplish our purchase.

They take good care of my favor car my Lincoln Aviator, I wouldn’t go anywhere else !!❤️❤️❤️❤️❤️

Willing to work with you to make a good deal. also tries to find you the best interest rate for your purchase.

The staff at the dealership were amazing. Would definitely deal with them if I lived in the area.