Pearson Mazda

I had such a great experience working with George, or “G” as everyone calls him! He’s got an amazing car sales personality. His no pressure, no hassle, just easy-going and chill the whole time. He made the whole process super comfortable and stress-free. Fred in finance was also incredible! He went above and beyond and found me the bestest deal possible. Honestly, between G’s laid-back style and Fred’s determination to make the numbers work, I couldn’t have asked for a better team. Highly recommend them both if you’re looking for a smooth and positive car buying experience!

I've been a customer with Pearson Mazda for 5 years (have the extended warranty so I can't leave them, sadly). This is the most unprofessional company I've ever worked with, and I will never buy another car from them again. They've repeatedly gaslit me, upcharged me, and been sexist this entire time. My air conditioner broke and Mazda claimed that it was fine. It was so hot on the 4th time I picked up my car for this same issue that my phone died from the heat. My heated seats didn't work after an hour. Turns out there was a recall and they lied to me over and over again. Over time my USB port in the center console has slowly given up. I didn't want to go to Mazda because of their repeated bad behavior, but have the extended warranty. To try and fix the problem myself, I bought 4 new phone cables and a brand new iPhone. Nothing worked and my phone keeps losing connection to the car with every bump in the road. Mazda did nothing about it. Apparently I am supposed to use an Apple-made cable (Pearson Mazda didn't respond when I pointed out that Apple doesn't make USB-A to USB-C) and that it was a "problem with the phone" and that "females put their phones in their handbags and that messes with the USB port". No, it doesn't. This is a brand new phone and I have no problems connecting it with anything besides my car. I cannot recommend this place if you're a woman. Run. Run far away from them.

Our family had a wonderful experience. We were contacted by the dealership after we had shown interest in a car. We negotiated the price online. We came in, purchased the vehicle without any drama, problems or surprises. They honored their price quote. Will do business with them again

On Monday September 18, 2023 I drop my car at Pearson Mazda because sunroof on my car couldn't close. They take car and said they call when done. Monday afternoon they called and said issue is harder and they'll call tomorrow. Today, Tuesday September 19, 2023 they call me to take the car. I came and find the car in the same state, with open sunroof and bill of $167.86. When I asked what is going on they said they can not repair this, but I have to pay for diagnostic, they don't work for free. They won't give me car key until I pay. So, I pay and get my car unrepaired but with $167.86 less in the pocket. This is a pure fraud / robbery.and I'll file appropriate complaints.

On Monday September 18, 2023 I drop my car at Pearson Mazda because sunroof on my car couldn't close. They take car and said they call when done. Monday afternoon they called and said issue is harder and they'll call tomorrow. Today, Tuesday September 19, 2023 they call me to take the car. I came and find the car in the same state, with open sunroof and bill of $167.86. When I asked what is going on they said they can not repair this, but I have to pay for diagnostic, they don't work for free. They won't give me car key until I pay. So, I pay and get my car unrepaired but with $167.86 less in the pocket. This is a pure fraud / robbery. I'll file complaint to BBB, AG of VA and Federal Trade Commission.

What a terrible experience with this dealership! We thought we found the perfect car for us, had the dealership prepare a buyers order and had the check ready to go, we just needed to see the car to make sure it was in good shape before purchasing. We drove 5.5 hours, 350 miles on a Saturday for a 2021 Mazda CX-9 Signature they had for sale for $35,000. When we arrived to see the car it was absolutely FILTHY. Dog hair and scratches on the roof of the car, crumbs all over the floorboard between 2nd and 3rd rows, handfulls of dog hair in every crevice and crack of the interior, dirty stained seats with dried on food and who knows what on the sides of the seats, headrests, etc. the leather was faded in multiple spots including the center console in the 2nd row. If this dealership did any detailing AT ALL on this $35,000 car it was simply that they vacuumed the floorboards. That was it. I didn’t even want to test drive the vehicle after seeing the condition of the interior but we grabbed a towel from our own personal car and some water just to see how much of the grime was even removable. For the few minutes we were in the car my allergies were already starting to act up from the amount of dog dander still in the vehicle. We have looked at many vehicles and I have purchased several over my lifetime and yet, this experience was a first for both me and my boyfriend! I’ve never seen such a disgusting vehicle be presented for sale by a dealership in that kind of condition! Especially for $35,000. The manager of this place should be absolutely embarrassed!! Needless to say we left here without a car or any offer of compensation for our wasted time and money! Don’t go here - they have absolutely NO standards at all. I also want to note that the car in question has been on their lot for over a month. No wonder it’s not selling! Someone should be asking questions - are you not trying to make a sale or make any money??? The sales manager and GM should be embarrassed.

I recently bought a Mazda CX5 from Pearson and I couldn't be happier with my experience! Joseph Jackson was a great salesman to work with. He helped me to get exactly the car I wanted and everyone there was great to work with. Joseph was great with explaining the car to me with all it's extras and what to do with them. I would recommend Pearson without a doubt!

Thank you Pearson Mazda! Best interaction with a car dealership ever! Everyone was upfront, friendly and helpful. My entire transaction took under 24 hours and was seamless. I love my car! Thank you Isaac, Dakota and Freddie!

Pearson Mazda sold me a lemon for 18999. I took the vehicle to back to them a week after I purchased the would not fix it. I then took it to Mercedes Dealership where they said its need 6500 to fix it. I tried to get them to repair it and said no so now I have a lawyer involved.

I was in the finance process, and they sold the car right out from under me! I talked them down 1737.00 from their asking price of 15,258, but they applied that to a higher price of 16,995 which brought the price back to their original asking price of 15,258. That's pretty creative isn't it. So have a calculator ready when dealing with these rip off artists.