Reviews
My go to place for auto work. I've always had great experiences with Marlow Ford
My go to place for auto work. I've always had great experiences with Marlow Ford
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Walt, thank you for your continued trust in Marlow Ford and thank you for taking the time to leave such a wonderful review. It means a great deal to us to be your go-to place for automotive service. We're also grateful for your kind words about Virginia Ridgeway, and we'll be sure to share your recognition with her. Thank you again for choosing Marlow Ford in Luray. We truly appreciate your loyalty and look forward to serving you for many years to come.
Fast service, fast ordering parts, very easy to deal with. Virginia is top notch!! Excellent service
Fast service, fast ordering parts, very easy to deal with. Virginia is top notch!! Excellent service
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review and thank you for choosing Marlow Ford for your service needs. We're delighted to hear your experience was fast, convenient, and easy from start to finish. Virginia will be especially grateful for your kind words and recognition of the excellent service she provided. We truly appreciate your trust in our team and your support. Thank you again, and we look forward to serving you again in Luray whenever you need us.
The team, Virginia and Michael, did a great job with our 350 diesel truck….very much appreciated
The team, Virginia and Michael, did a great job with our 350 diesel truck….very much appreciated
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Michael, thank you for taking the time to share your experience and thank you for trusting Marlow Ford with your F-350 diesel. We’re delighted to hear Virginia and Michael provided the level of service you deserve and took great care of your truck. We’ll be sure to share your kind words with both of them, as they will truly appreciate the recognition. Thank you again for your support and for choosing Marlow Ford in Luray. We look forward to serving you again whenever you need us.
I was really impressed with how often I was informed about what was happening in the process.This was my first time using the service and I will definitely be using it again. Everyone was very friendly and helpful.
I was really impressed with how often I was informed about what was happening in the process.This was my first time using the service and I will definitely be using it again. Everyone was very friendly and helpful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review and thank you for choosing Marlow Ford for your service visit. We're delighted to hear your first experience with us was such a positive one. Keeping our customers informed throughout the service process is something we take great pride in, and we're glad our team's communication, friendliness, and helpfulness made a lasting impression. Thank you again for your trust and support. We look forward to welcoming you back to Marlow Ford in Luray for your future service needs.
Loved the experience at Marlon’s! The valet service was amazing and the service shop was able to find my issue and fix it when two other Ford dealerships couldn’t. They communicated throughout the repair and even washed my truck before returning it…I walked out to the valet gentleman spaying and wiping it down in my driveway to make sure there were no spots missed!! Not sure if this is the norm but after 1.5 years of trying to get my issue fixed elsewhere it was very much appreciated. Truly, one of best experiences I have had with a dealership!!!
Loved the experience at Marlon’s! The valet service was amazing and the service shop was able to find my issue and fix it when two other Ford dealerships couldn’t. They communicated throughout the repair and even washed my truck before returning it…I walked out to the valet gentleman spaying and wiping it down in my driveway to make sure there were no spots missed!! Not sure if this is the norm but after 1.5 years of trying to get my issue fixed elsewhere it was very much appreciated. Truly, one of best experiences I have had with a dealership!!!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Catherine, thank you for your incredible review and thank you for trusting Marlow Ford with your truck. We're honored to hear that our team was able to diagnose and repair an issue that had gone unresolved for more than a year. It's also wonderful to know our valet service, communication throughout the repair, and the extra attention to detail when returning your vehicle helped make your experience so memorable. Providing this level of care is exactly what we strive for, and we're thrilled to know it made such a positive impression. Thank you again for your kind words and your trust in Marlow Ford. We truly appreciate your support and look forward to serving you again in Luray whenever you need us.
Have not had any problems Always get good service when requested Mobile service pick up is great
Have not had any problems Always get good service when requested Mobile service pick up is great
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust in Marlow Ford and for taking the time to leave a 5-star review. We’re delighted to hear you consistently receive great service from our team and that our Mobile Service pickup option has made maintaining your vehicle even more convenient. Providing dependable service with added convenience is something we take great pride in. Thank you again for your support, and we look forward to serving you again in Luray whenever you need us.
I was very pleased with the way I was treated and the information updates from Virginia on the Service of my 2025 F-350 dually.
I was very pleased with the way I was treated and the information updates from Virginia on the Service of my 2025 F-350 dually.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review and thank you for choosing Marlow Ford. We’re delighted to hear you were pleased with the service you received and that Virginia kept you informed throughout the service process on your 2025 F-350 dually. Providing excellent communication and exceptional customer care is something we strive for every day, and we’ll be sure to share your kind words with Virginia. Thank you again for your trust and support. We look forward to serving you again in Luray whenever you need us.
Always a friendly staff to get you right in and out. Thanks again Mike W
Always a friendly staff to get you right in and out. Thanks again Mike W
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Mike, thank you for the wonderful review and thank you for choosing Marlow Ford. We're delighted to hear our team provided the friendly service you've come to expect and got you in and out quickly. Delivering a convenient, hassle-free experience is something we strive for every customer. Thank you again for your continued support, and we look forward to serving you again in Luray whenever you need us
Very friendly and attentive. Even when I threw a change of time. They just went with it with a smile
Very friendly and attentive. Even when I threw a change of time. They just went with it with a smile
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review and thank you for choosing Marlow Ford. We're delighted to hear our team was friendly, attentive, and flexible when your schedule changed. Providing exceptional customer service means adapting to our customers' needs whenever possible, and we're glad Virginia helped make your experience such a positive one. We'll be sure to share your kind words with her. Thank you again for your support, and we look forward to serving you again in Luray whenever you need us.
Always great to work with. Front door service picking up our vehicles with a loaner is very important for our personal and business relationship.
Always great to work with. Front door service picking up our vehicles with a loaner is very important for our personal and business relationship.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust in Marlow Ford and for taking the time to leave such a wonderful review. We're delighted to hear that our pickup and delivery service with a loaner vehicle continues to make a difference for both your personal and business needs. Providing convenient, dependable service is something we take great pride in, and we're grateful for the opportunity to earn your continued confidence. We'll be sure to share your kind words with JW, Emma, and the rest of our team. Thank you again for your support, and we look forward to serving you in Luray for many years to come.