Reviews
Auto mate application
I am always greeted and treated very well. No matter what day or time of the week, they’re always happy to help - thank you Josh A is always full of smiles , great information and ready to help... and he opened my truck door for me when I left :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Deanne, Thank you for your recent visit with our service department. We are glad you chose us for getting your vehicle serviced here. We will make sure Josh Aybar knows how much you have enjoyed working with him here. His attention to detail was noticed and your comments about that were greatly appreciated. Thank you. The Woodmen Nissan Team (719) 234-1000
Easy Going Experience
Stopped in looking for a new vehicle and drove out with a beautiful car that had more amenities and technology than I ever could have imagined. The experience was easy and hassle free.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Happygirl@COS, Thank you for your purchase the other day. It sounds like this was a truly exceptional purchase experience. We are glad this vehicle with all the fancy "bells and whistles" on it will be enjoyable for you to learn how to use. Enjoy your new vehicle. Please come back for service when you are ready for that. Thanks again. The Woodmen Nissan Team (719) 234-1000
Customer
I have always had excellent service at Woodmen Nissan. The service department is sure I understand what needs to be repaired now and what can be completed art a later time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Sharon, Thank you for this nice review you posted after your recent experience here. It's good to hear that everything went well. We are sure that we will see you again one day in our service department when you ready for that. Thank you for the kind words. That is a great boost to our service department staff. The Woodmen Nissan Team (719) 234-1000
Break Service
Actually, had two issues going and one was masking the other. Nissan service took good care of my vehicle and identified the problems and gave me a great discount on top of that!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Woody, It's great to read that our service department came through for you and helped you with the issues you were experiencing. We hope you will come again. Thanks for giving us this opportunity to help. The Woodmen Nissan Team (719) 234-1000
Love my new Rogue
Just bought my third Nissan from Woodmen Nissan. I have always received excellent service from them, from service and maintenance to new car purchases. I love my 2018 Rogue SL AWD with all the toys! Raymond Cervantes was great to work with. I would recommend him to anyone interested in buying a Nissan.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi C Dyer, We appreciate your repeat business to our store with this most recent purchase here with us again. Thank you for sharing about your experience online with this great review. It's wonderful to hear that Raymond did such a great job when selling this vehicle. Your recommendation means a lot. We are sure you'll enjoy this vehicle for a long time. Thanks again and we'll see you later. The Woodmen Nissan Team (719) 234-1000
Really positive sales experience
This is the second card I purchased using the same sales person. Scott Palladay is truly an excellent salesman. Both times he found selections for me to choose among that were all within my price range and met my personal criteria. He actually listens to what the buyer is saying. I have recommended him in the past, and will continue to do so. Scott's name is not in the drop-down.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Mary, Thank you so much for taking the time to post these wonderful comments about your purchase experience at our store with Scott. We have made sure he knows you much you liked working with him. We are pleased to know that he took such great care of you and that you would recommend him again. Please let us know if we can help with anything else. Thank you! The Woodmen Nissan Team (719) 234-1000
Love Woodmen Nissan
Just bought my third Nissan from Woodmen Nissan. Raymond was great to work with. I've always had excellent service there and highly recommend them. And I love my 2018 Rogue SL AWD!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello there. Thank you so much for your repeat business here at our store. We are glad we could provide excellent service for you and that you were pleased enough for your 3rd purchase at Woodmen Nissan. Your recommendation means a lot. We hope to assist you again in the future and also anyone you may know that is in the market for a vehicle. Thank you for this purchase and for posting this review about your experience. Please come again. The Woodmen Nissan Team (719) 234-1000
What customer service?
I was not satisfied with the value for money of the service on my car, so I asked for my money back. It was like pulling teeth. The manager was snarky and unsympathetic; I felt like I had to raise my voice to get anything accomplished. Customer service is not a skill practiced here. If you want to be treated properly, have your vehicle serviced at South Colorado Springs Nissan instead.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dear Sir, Your vehicle was here for a VIN verification, not service, so we are very surprised about this poor review you posted. We charge for a VIN verification and have for some time. We are sorry for the inconvenience. Customer service is something we strive to provide to the best of our ability for everyone that comes to our store. We are sorry you were not pleased. Your refund was taken care of. Upper management is aware of your concerns. Debbie Oberg Owner Loyalty Manager Woodmen Nissan (719) 234-1008 doberg@woodmennissan.com
New tires and Service
I love Woodmen Nissan. The service department staff are very friendly and do a great job. German is awesome at what he does and it always comes with a smile. My only complaint would be that whenever I have my car serviced, I hand over or inform the service tech about coupons when I get out of my car but they always forget to apply them. Other than that, I love Woodmen Nissan. I will keep coming back and refer others as well.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi SheryNP, Thank you for coming to our service department. We appreciate you coming back over and over. We will most definitely look forward to your next visit as well. We will make sure German knows you have enjoyed working with him. And we are sorry, however, that coupons aren't being noted upfront as they should be and seem to be forgotten about. We will work with our staff to see what can be done to prevent that from happening in the future. If you ever have a problem, please ask for Jason, our Service Director, for assistance. Thank you and we'll see you again. The Woodmen Nissan Team (719) 234-1000
Exceptional Service
Bought my Nissan in May. First oil change and tire rotation scheduled in July. Associates were friendly from sales to services. They provide an area with television, comfortable seating, drinks and snacks while you wait on your vehicle. The wait didn't seem to take long at all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase