Reviews
Bought a vehicle under pretense it had the safety package
Bought a vehicle under pretense it had the safety package it didn't. AJ and Cedric made it right
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We sincerely apologize that the vehicle was initially presented with incorrect information regarding the safety package. We understand how important it is to have accurate details when making a purchase. We're truly glad that AJ and Cedric stepped up and made things right. Their commitment to resolving the issue reflects our core values of Customer Care and Trustworthy. We appreciate you bringing this to our attention, and we're committed to ensuring this type of situation is avoided in the future. We are happy that we could resolve this issue for you. Sincerely, the Holm Automotive Team of Abilene.
Attentive and transparent.
Attentive and transparent. Noe was aware of what we wanted and did everything in his power to provide it to us honestly. We’re very satisfied with our purchase, and would absolutely do business with him again!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is excellent feedback! Thank you for sharing your positive experience. We're delighted to hear that Noe provided you with attentive and transparent service, and that he was able to fulfill your needs honestly. We understand the importance of clear communication and working diligently to meet our customers' expectations. We are thrilled you are satisfied with your purchase, and we look forward to the opportunity to serve you again in the future. Noe's dedication to providing honest and attentive service reflects our core values of Trustworthy and Customer Care. Sincerely, the Holm Automotive Team of Abilene.
Everyone at this dealership was extremely helpful with
Everyone at this dealership was extremely helpful with our search for a vehicle. They made the process smooth, while not being pressuring about the purchasing process.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We're delighted to hear that our team was helpful and made your vehicle search and purchasing process smooth and pressure-free. We understand that buying a vehicle is a significant decision, and we strive to create a comfortable and supportive environment for our customers. We are glad that we could provide you with a positive experience. Making the process smooth and comfortable is a reflection of our commitment to Customer Care and building Trustworthy relationships. Sincerely, the Holm Automotive Team of Abilene.
They always go above and beyond.
They always go above and beyond. It's a great place to take my vehicle. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're thrilled to hear that we consistently go above and beyond for you and that you consider Holm Automotive a great place to service your vehicle. We truly appreciate your continued trust. Chuck Loader and the entire team strive to provide exceptional service, reflecting our commitment to Customer Care and our dedication to Excel in all we do. We appreciate you! Sincerely, the Holm Automotive Team of Abilene.
There service is completed by great mechanics.
There service is completed by great mechanics. The service advisor is always friendly and gives recommendations if something is needed.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback! We're delighted to hear that you're pleased with the work of our mechanics and the friendly, helpful service of our advisors. We strive to provide top-quality service and ensure our customers are well-informed about their vehicle's needs. Our team's commitment to excellence reflects our core values of Industriousness, Professional Growth, and Customer Care. We appreciate you recognizing their dedication. Sincerely, the Holm Automotive Team of Abilene.
Service department was super friendly and very
Service department was super friendly and very personable. Super fast with not only the diagnosis but also the repairs themself. I would highly recommend working with Chuck and the whole service department.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's excellent! Thank you for your positive feedback. We're delighted to hear that you found our service department super friendly and personable. We're also thrilled that they were able to provide a fast diagnosis and complete the repairs quickly. We understand how important it is to get your vehicle back on the road as soon as possible. We appreciate your recommendation of Chuck and the entire service department. Their dedication to providing friendly and efficient service reflects our core values of Customer Care and Industriousness. Sincerely, the Holm Automotive Team of Abilene.
We have found the holm dealership to be very responsive
We have found the holm dealership to be very responsive to all our needs, service and collision center. The staff are friendly, professional and very knowledgeable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful feedback! We're thrilled to hear that you've found Holm Automotive to be responsive to all your needs, both in our service and collision centers. We strive to create a friendly and professional environment, and we're glad that our knowledgeable staff has met your expectations. Providing excellent service across all departments is a testament to our commitment to Customer Care, Professional Growth, and building Trustworthy relationships. We appreciate you choosing Holm Automotive. Sincerely, the Holm Automotive Team of Abilene.
Friendly fast did a good job everyone inside was supper
Friendly fast did a good job everyone inside was supper Friendly offered coffee & snacks. I was told I would have to wate 4 hours & was out in 2 hours. Thanks all...
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's fantastic! Thank you for sharing your positive experience. We're delighted to hear that you found our team friendly and fast, and that you enjoyed the amenities. We're especially pleased that we were able to complete your service in half the estimated time. We understand that your time is valuable, and we strive to provide efficient and timely service. The friendly atmosphere and efficient service you experienced reflect our commitment to Customer Care and Industriousness. We appreciate you choosing Holm Automotive. Sincerely, the Holm Automotive Team of Abilene.
I’ve never had such an amazing experience!
I’ve never had such an amazing experience!! AJ was so knowledgeable with all of our questions & usually had them answered before we even asked them! Definitely will be sending anyone we know to AJ & Holm Auto!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That's wonderful to hear! Thank you for sharing your exceptional experience. We're thrilled that AJ provided you with such knowledgeable and proactive service. It's fantastic that he was able to anticipate and answer your questions so effectively. We're delighted that you'll be recommending AJ and Holm Automotive to your friends and family. AJ's dedication to providing outstanding service reflects our commitment to Customer Care and our goal to Excel in every interaction. We appreciate your trust and look forward to serving your referrals. Sincerely, the Holm Automotive Team of Abilene.
Brought my truck in for a repair and the did a recall at
Brought my truck in for a repair and the did a recall at the same time without telling me then said it was free repair but I paid on it? That makes no sense if it was free and i didn’t even bring it in for it or get asked to do it they just did it! And when they did the recall they messed up my upper dash from where they did the work and left dirty hand stains all on the door insides and upper pannels where the door handles to pull yourself in are, completely unaware of all of this and and all that happened I wasn’t very happy. Then they kept coming up with excuses for a few days to why they couldn’t get to my vehicle after I had a time and date scheduled ahead and it took two days after that scheduled date and time for them to get to it..
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We are very sorry to hear about your frustrating experience. We understand your concerns regarding the recall service, the damage to your dash and interior, and the delays in getting your truck serviced. This is not the level of service we aim to provide, and we sincerely apologize for falling short of your expectations. We value your business and would like to make things right. Please contact our service manager Gary Hasselman directly at your earliest convenience so we can address your concerns and find a resolution. We are committed to upholding our core value of Customer Care and restoring your trust in Holm Automotive. Sincerely, the Holm Automotive Team of Abilene.
