Reviews
We had a very pleasant experience at Holm’s Auto Center.
We had a very pleasant experience at Holm’s Auto Center. Every one was very helpful and kind.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your positive experience! We're so glad to hear you had a pleasant visit to Holm’s Auto Center and that you found our team helpful and kind. Creating meaningful relationships based on Trust, Fairness, Value, and Quality, as stated in our mission, is at the heart of everything we do. This also aligns with our core values of Customer Care and Concern for Others. We appreciate your feedback and look forward to serving you again. Sincerely, the Holm Automotive Team of Abilene.
It's a nice dealership.
It's a nice dealership. Meaning, it's clean and well kept. We had some good and bad experiences. Our finance guy and sales manager were fantastic. The salesman was okay at the time of purchase but after not so much. I had to call and complain. Then I still wasn't being informed anything. I'm also not impressed with how the body shop chooses to do things. I don't understand how my car was in the shop first and other cars were fixed before mine. I'm a paying customer too. Supposedly there were 2 cars ahead of mine, then I was told it was because people hit deer. Well, that would have been after the fact. So, in other words, I'm not really sure what went on because there were to many stories. My husband and I have both purchased cars through Holm. And to be honest, this may be the last.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. We appreciate you acknowledging the cleanliness and upkeep of our dealership and recognizing the positive contributions of our finance manager and sales manager. We are, however, very sorry to hear about the less-than-satisfactory experiences you had with your salesperson after the purchase and with our body shop. We take your concerns very seriously. Our mission is to build meaningful relationships based on Trust, Fairness, Value, and Quality, and it’s clear we fell short of that standard in your case. The lack of communication you experienced is unacceptable and does not reflect our core value of Customer Care. We also understand your frustration regarding the body shop's handling of your repair. We strive for transparency and fairness in our processes, and the inconsistencies in the information you received are concerning. This does not reflect our core value of Trustworthy. We value your past business and are disappointed to hear this experience may impact your future decisions. We would like to understand more about the specifics of your experience with both the sales and body shop departments so we can address these issues internally and prevent similar situations from happening again. We are determined to never quit improving and being all that we are capable of being. We value your business and would appreciate the opportunity to discuss this further with you. Sincerely, the Holm Automotive Team of Abilene
I absolutely love the service we always receive at Holm
I absolutely love the service we always receive at Holm Auto. I work with Chuck, who always goes the extra mile to help me out.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
That's fantastic to hear! Thank you for sharing your positive experience. We're delighted you consistently receive excellent service at Holm Auto and that Chuck has been such a valuable resource for you. Going the extra mile is a key part of our commitment to Customer Care and reflects our dedication to Concern for Others. We believe in building meaningful relationships, as stated in our mission, and it sounds like Chuck is embodying that principle. We appreciate your loyalty and will be sure to share your kind words with Chuck. Sincerely, the Holm Automotive Team of Abilene.
It was easy to work with them for warranty work.
It was easy to work with them for warranty work. Will come back next time
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind words and are glad to hear that your warranty experience was positive. Your satisfaction is our top priority, and we’re committed to providing excellent service to all of our customers. We look forward to assisting you again in the future. Sincerely, The Holm Automotive Team of Abilene
We appreciate your kind words and are glad to hear that your warranty experience was positive. Your satisfaction is our top priority, and we’re committed to providing excellent service to all of our customers. We look forward to assisting you again in the future. Sincerely, The Holm Automotive Team of Abilene
Always ready to solve our service requirements.
Always ready to solve our service requirements. Will keep our vehicle operational for a long time.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and for choosing Holm Automotive Center for your vehicle service needs. We are committed to providing quality service and ensuring your vehicle remains in top condition. We appreciate your continued trust in our service department. Sincerely, The Holm Automotive Team of Abilene
Got our truck diagnosed and fixed quickly.
Got our truck diagnosed and fixed quickly. Service team is excellent. We will go back for service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that our service team was able to quickly diagnose and resolve the issue with your truck. Your satisfaction is our top priority, and we strive to provide efficient and quality service. We look forward to serving you again in the future. Sincerely, The Holm Automotive Team of Abilene
We're thrilled to hear that our service team was able to quickly diagnose and resolve the issue with your truck. Your satisfaction is our top priority, and we strive to provide efficient and quality service. We look forward to serving you again in the future. Sincerely, The Holm Automotive Team of Abilene
We felt welcome the moment we stepped into the
We felt welcome the moment we stepped into the dealership. Everyone was very helpful and friendly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your positive feedback about your experience at Holm Automotive Center. We're glad to hear that you felt welcomed and appreciated the helpfulness of our team. Your satisfaction is our top priority, and we're committed to providing excellent customer service. We'll be sure to share your positive feedback with Carson and William. Sincerely, The Holm Automotive Team of Abilene
Thank you for your positive feedback about your experience at Holm Automotive Center. We're glad to hear that you felt welcomed and appreciated the helpfulness of our team. Your satisfaction is our top priority, and we're committed to providing excellent customer service. We'll be sure to share your positive feedback with Carson and William. Sincerely, The Holm Automotive Team of Abilene
Always Great Service and Communication.
Always Great Service and Communication. You won’t find a better dealership! All the departments are outstanding!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your outstanding review! We're thrilled to hear that you consistently receive great service and communication from all our departments. It's wonderful to know that our team members, Jamie, Gary, Chuck, and Josh, have made a positive impact on your experience. We're committed to providing the best possible service, and your feedback reinforces our dedication. Thank you again for choosing Holm Automotive Center. We look forward to continuing to serve you. Sincerely, The Holm Automotive Team of Abilene
About to be honest I brought my vehicle in at 10:30 and
About to be honest I brought my vehicle in at 10:30 and it was supposed to be a pretty short time for the estimate but it took over an hour and I'm not dissatisfied and I'm very happy with the dealership so thank you
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate you bringing your vehicle to Holm Automotive Center. We apologize for the longer-than-expected wait time for the estimate. We'll take your feedback into consideration to improve our efficiency in the future. We're glad to hear that you're overall satisfied with our dealership. Sincerely, The Holm Automotive Team of Abilene
Thank you for your feedback. We appreciate you bringing your vehicle to Holm Automotive Center. We apologize for the longer-than-expected wait time for the estimate. We'll take your feedback into consideration to improve our efficiency in the future. We're glad to hear that you're overall satisfied with our dealership. Sincerely, The Holm Automotive Team of Abilene
The service department was very accommodating when I had
The service department was very accommodating when I had gotten a flat tire, and was able to fit me in their booked schedule.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words and for choosing Holm Automotive Center! We're glad to hear that we were able to accommodate you and provide timely service, even with a busy schedule. Your satisfaction is our top priority, and we're committed to providing excellent customer service. We'll be sure to share your positive feedback with Miranda and Josh. Sincerely, The Holm Automotive Team of Abilene
