Reviews
Purchased a vehicle there and they sent me the wrong
Purchased a vehicle there and they sent me the wrong title and have made little to no effort to give me the correct title. My temporary tags expired and they refused to extend them or give me another temporary tag even though I'm unable to register my vehicle without the correct title. The people in the title department seem to lack the ability to call and follow up on things. The dealership generally seems very unorganized, unprofessional, and very difficult to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We sincerely apologize for the inconvenience you've experienced regarding the title of your purchased vehicle. We understand the frustration of encountering such issues, especially when it impacts your ability to register the vehicle. Please know that we are deeply sorry for any inconvenience caused. We are currently working diligently with the place from which the vehicle was purchased to rectify the situation and obtain the correct title promptly. Any fees incurred in this process will be taken care of by us. It is genuinely disheartening to hear that our team's efforts have fallen short of your expectations. Rest assured, we are committed to making things right for you. We will reach out to you directly to ensure that this matter is resolved promptly and to your satisfaction. Thank you for bringing this matter to our attention. Your feedback is invaluable to us as we strive to improve our services and ensure that such issues do not occur in the future.
Ron was a Friendly sales rep.
Ron was a Friendly sales rep. He was very helpful. The Finance guy explained everything.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your positive review! We're thrilled to hear that Ron provided you with friendly and helpful service during your visit. It's fantastic that our finance team took the time to explain everything thoroughly. Your satisfaction is our priority, and we appreciate your feedback. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again.
I bought a 2017 Ford Escape SE from Noller Ford in...
I bought a 2017 Ford Escape SE from Noller Ford in Topeka, KS. I love the vehicle and the whole experience. Roland Stallbaumer Service Advisor, Ron Bozarth Salesman,and Jordan McGillis Business Manager made the whole experience quick,convenient,and stress free
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Long Trip, But Well Worth It!
Ron and Shawn were great! The car I was looking for was on the website-they took time out of their busy days to send me extra pictures so that I was completely comfortable that the car was as seemed online. I flew out to Kansas City and was picked up in my new car! It was a great 60 mile test drive! No need to haggle over price and was on the road back to Virginia in less than an hour. The people at Laird Noller were exceptional and would go back again, even from 1,200 miles. Lastly, Go Raiders!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so glad we were able to accommodate you and give you a great experience! Thank you for sharing on Dealer Rater.
Ranger
I bought a used pickup and was very happy with the experiance. Ron Bozarth, the salesman, was easy to work with. I had one small issue with the vehicle and the service department was good to work with.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good experience
Ron and Rick made it easy to buy a vehicle. They made sure we did not take out business out of town. We will would recommend to others
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Polite and courteous
The service personnel was nice and polite. The rental car was also courteous and polite. The courteous driver was very respectful. I love when I come to Laird Noller ford.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Overall great experience!
My husband and I were looking for an affordable, but more importantly, reliable vehicle for us and our two large dogs. Ron B. Was so helpful! We were struggling to find a good vehicle and we finally found something close to our price range and big enough to haul our boys! But, we were having some trouble with the monthly payment so Ron introduced us to Morgan, who worked with us to get a great monthly price that fit our budget. We met Shawn in finances that was also super helpful! He got us an unbeatable deal with our new vehicle and we couldn’t be happier with our experience. I would highly recommend working with them!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service!
Our Sales person, Ron was really great. He and the finance manager, Shawn, stayed late to help us get the deal completed! Really great experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ron was awesome to work with
Ron was awesome to work with, ask me what I wanted & my price range & worked with me to get the escape, so thank you Ron.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car