Reviews
Unsatisfied Customer Service!
Scheduled maintenance on recall item took two days. Day one 10hrs no work was done that inconvenient me for day two. Disappointed in Professional service
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mistakes were made but they were corrected without charge
Overall I have had always had a great experience with this dealer's service. In this case I had to return to the dealer because after the Recall Service was completed the driver window would no longer roll down. They corrected the problem and aside from the time and extra trip I was satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Good service and a long wait
I just had the oil changed and fluids topped off and it took 2 hours and 20 minutes with an appointment. Service was good and I am satisfied with the overall work, but there’s no reason it should take that long for a job that was bid at 1 hour and that had no complications.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Friendly service
Friendly staff was a little disappointed had a low tire light on and even though I did not bring it in for that I thought they would have aired up my tire and when they drove my car in to me they had on the AC to defrost my windows it was 27 degrees outside
- Customer service 2.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Both sales associates were very nice and respectful
I highly recommend that anyone talks to Stephanie Ross she is great she did an awesome job on my new vehicle and she showed that she really cares.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Very helpful and kind
Everyone at the dealership was very welcoming. Stephanie made sure to tell me all I needed to know about my new vehicle and went the extra mile to make sure I was satisfied. Would recommend this place to everyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
gas tank
The service department is great and so are the guys that work there and so is Laird Noller I'm just disgusted that Ford doesn't build their products to last longer having to pay $600 because you can't put gas in your car is absolutely ridiculous
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amazing
Based on this being a different situation with my insurance company the staff worked with me to get my vehicle fixed. The staff was amazing!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great and Amazing
Rick Jackson is a great aspect and a very hard and dedicated salesman and I would highly recommend him for anybody that needs a car to see him! Jordan McGillis is great aspect when it comes to financing!! He helped get me a great deal on my new car!! Thank you all for your hard work and help!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great work
The work was completed to our satisfaction. The car runs so much better and a lot more quiet. Great job. Thanks for a job well done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
