Reviews
Write a reviewPOOR Service
Had to wait for 45 mins before anyone would even come talk to me. Salesman and mangers weren't even knowledgeable about vehicles. Their warranties are the worst by far from any dealership. Was told the vehicle was serviced and not even a month later it broke down. Worthless dealership I've ever worked with.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I am sorry that you had a bad experience at our Dealership. It is very hard for me to believe you had to wait 45 minutes to be helped as the main entrance passes all of the Sales Offices including the Sales Managers office and Dealer/Owners office. You mention that you were told the vehicle was serviced, then a month later it broke down. My question is what did the LOF have to do with the problem you experienced(please elaborate). As far as the product knowledge of our products I can tell you our Sales Staff is Certified with Ford Motor Company and is constantly in training. I would really appreciate you contacting myself, Terry Sullivan, Gen Sales Mgr. with your name and vehicle and I can look into your issue. Its very easy to post a bad review by someone who does not want to give a valid name. I will be waiting to assist you if you contact me. Terry Sullivan Gen Sales Mgr.
Highly Satisfactory
I recently purchased a Toyota Corolla from Elmer hare Ford. I was hugely satisfied with the kind of response I received the moment I approached them. Cars.com gives you plenty of choices (Some good,some bad), and as I always extremely confused on my choiced to make, thanks to elmer ford Internet sales team (Wayne Lewis and Terry). These guys stayed in touched with me constantly, and took a very good care of my needs. Understood my requirements and reflected the service Just like what I would prefer. I'm extreemly thankful and satisifed with the service and will recommend to my friends.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your review is appreciated by all of the Sales Staff at Elmer Hare Ford. We are a no pressure Dealer and it is our job to assist the buyer with any and all needs. Please visit our website from time to time as we always have a nice used inventory to choose from. Terry Sullivan GSM
Straight Shooters and Friendly
Terry and Matt were very friendly and really helped me make this long distance purchase happen without a hitch. Quality guys giving car salesmen a GOOD name. Thanks again, love my F-350!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John, Thank you for the good review. It was my pleasure meeting and doing business with you. I appreciate the 3 hour drive you made to buy here and I hope we can do business again. Terry Sullivan GSM
Good buying experience
Very good buying experience. The sales staff was knowledgeable, fair and at no time did I feel any pressure or urgency to close the deal. Very nice small town dealership, much preferred over the 'mega' big city car stores.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mike, Thank you for your business, you drove a long way to buy this vehicle and I do appreciate it. Customers like you make my job easy-I hope that the next time you are looking for a vehicle you will call. Terry
J. Scott Bennett
Great folks to do business with. Straight talk. Fair. I delt with this dealership years ago. They continue to be nothing but "real" people. I highly recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Scott, It was a pleasure to meet you and get the chance to earn your business. Greg appreciated your patience as did I in order for us to get everything done for you the day of the sale so you could pick up the Suburban the next evening after hours. I hope your drive was fine and that we took care of everything we discussed in the deal. I personally checked and was the last one at the Dealership to go over the items needed. Please call if any assistance is needed or you have any concerns. Terry Sullivan Gen Sales Mgr. Elmer Hare Ford Sales Inc.
Super Service
We buy a Ford truck from Elmer Hare Ford every year for our farm operation. We know our vehicles will be reliable and service from the service department will be fast and reasonably priced.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
This review will be passed on to the Service Department as they pride themselves as does the Sales staff in customer satisfaction. Ronnie and Bruce will take care of your vehicle as quickly as possible due to the fact that we are aware your truck can't be out of service long. Thank You for your business and continued loyalty! Terry Sullivan Gen Sales Mgr. Elmer Hare Ford Inc.
New Car
I recently purchased a 2013 Ford Taurus from Elmer Hare Ford. I love my new car and love the assistance I receive from the service department when I have a question. I was on a trip and had a question about one of the features on my car. All I had to do was call Bruce in the service department and my question was answered.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank You for your review! Should it be a Sales or Service matter we are going to take care of our customers-we pride ourselves in doing all we can to retain our customers-Bruce does an excellent job as our Service Writer and will see that you are taken care of. We appreciate your business in Sales and Service. Terry Sullivan Gen Sales Mgr. Elmer Hare Ford Inc.
Owner of F150 Ford Pickup
Elmer Hare Dealership has a very professional sales staff and we have had great service from the maintenance and repair shop. They are always very courteous and helpful any time we have needed anything done to our vehicles. We have had Ford products since 1990 and we currently have 2012 F150 pickup, 2012 Ford Escape, a 2005 F150 pickup with 268,000 miles on it, and a 2001 F150 pickup with 275,000 miles on this one and all are still running great thanks to the great care we receive from the Elmer Hare Staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Linda & Tom, t is our pleasure to have you as our customer. Thank you for your review and our goal is to retain you as a loyal customer in Sales and Service. I want to personally say "THANK YOU" for your business and if I can be or any assistance please call me-if it is service related I will promptly get you with the correct individual and get your concern or needs taken car of. Terry Sullivan Gen Sales Mgr. Elmer Hare FOrd Inc.
Great experience, recommended!
I recently purchased a new car from Elmer Hare Ford. The overall experience was excellent. Terry was great to work with and went out of his way to make sure I was satisfied. Ryan was also able to help out on a subsequent visit. He was very knowledgeable and friendly. I feel confident recommending their dealership to anyone in the market for a new or used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Travis, Thank you for your review on our Dealership. I am glad to hear that your buying experience was pleasurable and easy-I will pass along your feedback to the entire sales department. Thank you again and please let me know if I can be of any further assistance. Terry Sullivan Sales Manager
Great Biuying Experience-Great Price
I've bought every vehicle I own from the Sales Manager at Elmer Hare Ford Sales Inc. Terry Sullivan makes my buying experience easy, fast, and I always get the best pricing around. I would recommend Terry and the entire Dealership to anyone looking for a New Ford product or any used vehicle on the market.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, I want to "THANK YOU" for being a very loyal customer. I want to assure you that service after the sale is a very high priority in our sales and service department. I appreciate your business and thanks again for your review,