Shaffer Ford Inc.

I placed an order for a new F350 and received it 3 months later and am very pleased with everyone i dealt with for making the process so much easier.

Outstanding body shop, professional, friendly, knowledgeable and just a pleasure to work with. I will definitely be coming back to this shop if/when body work is needed.

Excellent service and friendly staff. Easy to talk to and always a pleasure every visit

I?ve spent almost 2 months searching for used car at a reasonable price point. CarFax, Facebook Marketplace, local dealerships, the whole 9 yards. Finally, I found a 2018 Ford Focus with ONLY 22k miles on it, A STEAL!!! Being a young woman buying a car can be scary, everyone knows that. I walked into this worried I would be taken advantage of and mislead, but from the moment Tom Friend called me to schedule a test drive all the way to me driving off the lot with my new car, I felt good knowing that I had a dealership full of people who wanted to help me, not themselves.

I have had my Expedition in for service to troubleshoot an airbag code and the vehicle not starting twice now. The first time involved a recall issue for the seatbelts, so there was no charge for the service. Nothing was found in regards to my other concerns, because I was told they would need to look at them later even though all of my concerns were listed when the appointment was scheduled. Took it back in for the second time today to have the recall work finished and for them to run diagnostics on the code. After charging us for the diagnostic service, which only showed an old code, we were told that is all they could do for us. And, to bring it back in when it happened again...?!? Really, I am to drive around with a possible faulty airbag??? HORRIBLE customer service. This place is only looking for your money, as we were told that they would have to run diagnostics again when it happened and that we would have to pay for the fee again?! How about charge me once until you figure out the issue?! Supposedly, it is safe to drive, assuming it starts. I won't return to this dealership. Instead, I will drive to Keyser and support WV economy.

Recently we had the pleasure of trading vehicles at Timbrook Ford in Oakland MD. Our experience with our salesman, Tom, and the rest of the staff, from start to finish was perfect. Highly recommend this dealership.

They helped me find the car I was looking for when no one else would and they sold it to me at a good price and gave me maximum trade in value for my car.

Timbrook is a Great dealership. they are knowledgeable and so helpful with all the decisions made to buying a car as well as patient!

Have a very positive experience at Timbrook service department. Very professional and customer service oriented staff

Timbrook sales department salesman Corey Secrist was great in helping me thru ordering process also explaining features of vehicle . Great job!